Note fondée sur 351 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par Nouran
Publié le 17 sept. 2017 sur Hotels
Commentaires de Gestion de l’hôtel
1 nov. 2017
Dear Nouran
Thank you for taking the time to share your rating.
We look forward to the pleasure of welcoming you back to the hotel for another memorable stay.
Yours sincerely,
Social Media Communications
Mandarin Oriental, Tokyo
Recommandé
pour Couplespar un voyageur
Exceptionnel
Publié le 27 oct. 2012 sur ExpediaSplendide, chambres spacieuses, vue à couper le souffle, personnel attentionné, tout était parfait, vraiment exceptionnel !
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear valued guest, Thank you for taking the time to rate us with 10 points review via Hotels.com! We truly appreciate your positive feedback and are delighted to know that you had an excellent experience with us at Mandarin Oriental, Tokyo. We greatly appreciate your input and strive to continually improve our services to ensure every guest has a memorable experience.We hope to have the pleasure of welcoming you back in the future for another wonderful stay.Yours sincerely,
par un voyageur de Miami Bech
Publié le 14 sept. 2024 sur Expedia
Superb!
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear Elif sama, Thank you very much for your kind feedback, both during your stay and after your check-out, regarding your recent visit to Mandarin Oriental, Tokyo. We are truly delighted to hear that you had a wonderful experience with us.Our team is dedicated to providing exceptional service to all our guests, and it is incredibly rewarding to know that our efforts contributed to making your stay enjoyable.Once again, thank you for choosing Mandarin Oriental, Tokyo. We look forward to welcoming you back for another memorable stay.Best regards,
par un voyageur de Miami
Publié le 13 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear Maximo sama, Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Yours sincerely,
par un voyageur
Publié le 13 sept. 2024 sur Expedia
Mandarin Oriental always provides top notch service and is a home from home. Staff are welcoming and always courteous.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear Mr. Charles, Warm greetings from Mandarin Oriental, Tokyo! Thank you for your continued loyalty and for taking the time to share your positive experience with us. We are delighted to hear that you have enjoyed your stays with us and appreciate your feedback.We strive to provide exceptional service and create memorable experiences for all of our guests, and we are thrilled to hear that we have met your expectations.We value your patronage and look forward to welcoming you back for another enjoyable stay.Thank you for choosing to stay with us.Sincerely,
par un voyageur
Publié le 5 sept. 2024 sur Expedia
施設はちょっと古い！海外の同等ホテルの2倍ぐらいの料金です！台湾なら一泊5万円ぐらいかと思います！
Commentaires de Gestion de l’hôtel
6 sept. 2024 par マンダリン オリエンタル 東京, Gestion de l’hôtel
お客様へ過日はマンダリン オリエンタル 東京へのご宿泊を賜り、ありがとうございました。また、数々の貴重なご意見を頂戴し、心よりお礼申し上げます。この度は、せっかくのご宿泊を賜りましたが、施設に古さを感じられる箇所があり、心よりお詫びを申し上げます。当マンダリン オリエンタル 東京は、お蔭様で今年開業19周年を迎えますので、経年劣化が認められる箇所も多々あろうかと存じます。本件につきましては、すぐに改善をお約束することができず、心苦しい思いではございますが、ホテル改装の必要性を検討している段階でございますので、何卒ご容赦を賜りますようお願い申しあげます。また、価格に関しましてもご期待に沿うことができず、心よりお詫びを申し上げます。現在、マンダリン オリエンタル 東京では、お客様に満足いただける価値あるサービスを提供することを最優先に考え、他ホテルの市場価格と比較をしながら、価格設定を行っております。この度の貴重なご意見に感謝申し上げますとともに、当ご意見を真摯に受け止め、今後もより良いサービス提供に努めてまいります。今後も皆様のご愛顧にお答え出来ます様、日々の研鑽に精誠を尽くして参りますので、何卒変わらぬご愛顧の程、お願い申しあげます。またのご来館を、スタッフ一同心よりお待ち申し上げております。
par un voyageur
Publié le 5 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear valued guest, On behalf of the entire team at Mandarin Oriental, Tokyo, I would like to extend our sincere appreciation for choosing to stay with us. Thank you very much for taking the time to share your feedback following your recent stay.We are absolutely thrilled to receive such high scores in all aspects of your stay. It is our utmost commitment to provide exceptional service and create memorable experiences for our valued guests like yourself.Once again, thank you for choosing Mandarin Oriental, Tokyo, as your preferred accommodation. Should your travels bring you back to Japan in the future, please do not hesitate to contact us. We would be delighted to welcome you once again and provide you with another exceptional stay.Yours faithfully,
par un voyageur de Pleasant Hill
Publié le 31 août 2024 sur Expedia
Everything was perfect. The hotel was classy/ambiance was good/cleanliness was to a tee and felt comfortable in the room. Location was convenient. Staff were very helpful and service was good. If I would find one kink, it would be the shower. Should have sime separation or stopper so that water when showering does not spill all over the bathroom
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear Mr. Tony, We sincerely appreciate your positive feedback on both our hotel online survey and your Expedia review following your recent stay at Mandarin Oriental, Tokyo. It brings us great joy to know that you had an exceptional experience with us.Your kind words about our service and facilities mean a lot to us. Our team is dedicated to providing outstanding experiences for our guests, and it’s rewarding to hear that we were able to make your stay enjoyable. We have also noted your feedback regarding the bathroom design, and we apologize for any inconvenience this may have caused. Rest assured, we will take this into consideration during our next renovation.Thank you once again for choosing Mandarin Oriental, Tokyo, as your preferred place to stay. Please don’t hesitate to reach out to us if your future travels bring you back to Japan.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 août 2024 par Mandarin Oriental, Tokyo , Gestion de l’hôtel
Dear valued guest, Thank you very much for taking the time to rate your recent experience with us. We are absolutely thrilled to receive such high scores in all aspects of your stay. Your positive rating reaffirms that we are moving in the right direction, and it motivates our entire team to continue striving for excellence.Once again, thank you very much for your feedback and we look forward to the opportunity of welcoming you back to Mandarin Oriental, Tokyo in the future. Should you ever require any assistance or have further feedback or suggestions to share, please don't hesitate to reach out to us.Yours sincerely,
