Note fondée sur 272 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 avr. 2024 par Minn Kamata, Gestion de l’hôtel
Thank you very much for choosing our services. We sincerely appreciate your review and the time you took to share your feedback.We take great pride in being able to provide you with a comfortable and memorable stay. Moving forward, we are committed to continually improving the quality of our services.Once again, thank you for taking the time to leave a review amidst your busy schedule. When you are in the area again, please do not hesitate to use our services. We look forward to welcoming you back, and the entire staff is eager to see you again.
par un voyageur
Horrible
Publié le 3 nov. 2023 sur HotelsHorrible pas de personnel à l’accueil très compliqué
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Minn Kamata, Gestion de l’hôtel
Thank you very much for your stay and taking the time to share your feedback about your recent stay with us.We would like to apologise for the inconvenience you had during your stay. We would like to apologise for the inconvenience you had during your stay. Your feedback has been passed onto our management team at the hotel who will be discussing your comments further.Thank you again for your valuable and honest feedback. We hope you will give us another opportunity to provide you with the improved quality service on your future stay.
par un voyageur
Horrible
Publié le 3 nov. 2023 sur HotelsPas d’accueil 30 mn pour appeler une personne qui se trompe de code l alarme de la porte qui sonne toute la nuit car batterie faible horrible
Commentaires de Gestion de l’hôtel
4 nov. 2023 par Minn Kamata, Gestion de l’hôtel
Thank you very much for your stay and taking the time to share your feedback about your recent stay with us.We are sorry for the inconvenience you had upon your check in. It is saddening to read that our staff were not as helpful as you would have liked and we are truly sorry for our poor service that led to your disappointment. We have been prompt in sharing your comments with the relevant teams and do apologize for the inconvenience to your experience.Thank you again for your valuable and honest feedback. We hope you will give us another chance to welcome you back for more positive experience.
par un voyageur
Good location, not clean.
Publié le 5 mai 2023 sur HotelsEasy to check in. After using the QR code you have to call to be able to get in
Good area. All you need around. 15 min from Haneda, 30min to reach Shinjuku, ueno. Close to Shinagawa station (to get shinkansen). A bit too long to get to odaiba.
The only negative things was that the restroom/ bathroom were not clean (no real cleaning for a while). Very surprising (almost chocking) for Japan.
Commentaires de Gestion de l’hôtel
13 juin 2023 par Minn Kamata, Gestion de l’hôtel
Thank you for choosing our hotel and sharing your feedback. We appreciate your positive comments regarding the easy check-in process and the convenient area surrounding the hotel. We apologize for any inconvenience caused by the cleanliness of the restroom and bathroom. This does not meet our usual standards, and we will address this issue promptly to ensure a higher level of cleanliness. We value your feedback and will strive to improve. We hope you will give us another opportunity to provide you with a better experience in the future. Thank you once again for your review.
par un voyageur
Publié le 24 avr. 2023 sur Expedia
L'appartement était très propre et récent, très calme, une zone commerciale très dense autour de l'appartement, il manque des adaptateurs pour prise européenne, je regrette le manque de communication tout se passait par internet sinon très bonne établissement
Commentaires de Gestion de l’hôtel
4 mai 2023 par Minn蒲田, Gestion de l’hôtel
Thank you very much for taking your time to leave us a review.We will keep trying our best to provide our guests with comfortable stay.We look forward to hosting you again!
par un voyageur
Publié le 12 sept. 2024 sur Expedia
Very nice and funny place
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Minn Kamata, Gestion de l’hôtel
Thank you very much for using our hotel. We would also like to express our sincere gratitude for your high evaluation of our hotel as a very nice and interesting place.'' It is our great pleasure to know that our customers are satisfied.We will continue to strive to improve our services so that more people can have a wonderful time. We look forward to seeing you again.
par un voyageur de Denver
Publié le 6 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 nov. 2024 par Minn蒲田, Gestion de l’hôtel
Thank you very much for using our hotel. Did you have a relaxing time? All of our staff will continue to do our best to provide you with a comfortable stay, so please come and visit us again.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Minn Kamata, Gestion de l’hôtel
この度は、当ホテルをご利用いただき、さらに最高評価のご感想をお寄せいただき、誠にありがとうございます。キッチン完備や、ゆったりとお過ごしいただけるお部屋作りについてご満足いただけたとのことで、スタッフ一同大変嬉しく思っております。当ホテルでは、皆様が快適にお過ごしいただけるよう、設備や空間作りに力を入れておりますので、お客様のご期待にお応えできたことが何よりです。今後もお客様にご満足いただけるよう、サービス向上に努めて参ります。またのお越しを心よりお待ちしております
par un voyageur
Potential mold in the property?
Publié le 29 août 2024 sur HotelsThe property smelled moldy in the first floor hallway. Room was very damp when we checked into our room on the 2nd floor. There are dark spots on the room walls. Not sure if they are caused by mold. Room is small but the beds are comfy. Location is not bad but have to transfer if you fly out of Haneda Int’l airport. We stayed in Minn Nihonbashi in Osaka where we had a much better experience.
Commentaires de Gestion de l’hôtel
19 sept. 2024 par Minn Kamata, Gestion de l’hôtel
Thank you very much for staying at Minn Kamata. We are very sorry for the unpleasant experience you had with the smell in the hallway, the humidity in the room, and the black spots on the wall. We take your comments seriously and will continue to work on cleaning and improving the environment.We are also very happy to hear that you had a good experience at Minn Osaka. We will continue to strive to make all of our facilities comfortable for you. We look forward to welcoming you again.
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Minn Kamata, Gestion de l’hôtel
Thank you very much for using our hotel. We would also like to thank you again for your evaluation. All of our staff members are very happy that you enjoyed your stay with us.We will continue to strive to improve our services so that you will be even more satisfied. We look forward to using you again.
