Note fondée sur 921 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Front Office Manager, Gestion de l’hôtel
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
par un voyageur
Bien mais pourrait être amélioré
Publié le 12 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
14 juin 2024 par Front Office Manager, Gestion de l’hôtel
We are truly sorry for this inconvenience to reply you in English.Thank you for your stay at Mitui Garden Hotel Ginza-gochome and taking the time to provide us valuable feedback for your previous stay.We are disappointed to hear that we could not live up to the Mitsui Garden Hotel brand standard you were expecting in a number of areas. We are running the hotel business with the high standard of service to have overseas customers stay comfortably, and also most happily welcome customers from all over the world. However, we will share your comments among all staff and work hard to train our teams to ensure they offer the highest levels of service. Also, if you have any concerns and questions, please feel free to contact our hotel directly.Once again, thank you for your feedback and we certainly hope to have the opportunity to welcome you back in future
par un voyageur
Rapport qualité prix à revoir
Publié le 21 avr. 2024 sur HotelsSur 3 hôtels réservés au Japon, celui-ci est celui que nous avons moins apprécié.
malgré un emplacement idéal proche du quartier de Ginza, au croisement de 2 lignes de métro (excellente desserte pour les sorties), outre une décoration d’ensemble convenable et cossue, la chambre n’était pas à la hauteur du prix.
On s’aperçoit rapidement qu’il s’agit d’une rénovation de bâtiment mal menée, et même si la Literie est confortable, l’espace chambre plutôt spacieux, la salle de bains est très limite pour un hôtel de cette classe (vieille baignoire à rideau, espace très étriqué, toilettes littéralement sous le lavabo…).
Par ailleurs l’endroit est très propre, le personnel est Convenable.
Petit déjeuner très bien fourni avec un concept de semi buffet. Sushis de bonne qualité faits minute.
Dans l’ensemble satisfait, mais un effort serait souhaitable sur les sanitaires qui gâchent clairement l’expérience. Le rapport qualité prix n’est pas optimal sur cet hôtel, on a l’impression de payer surtout son emplacement.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Front Office Manager, Gestion de l’hôtel
Thank you for sharing your feedback with us. We are glad to hear that you appreciated our convenient location near the Ginza district and the easy access to public transportation. We sincerely apologize for any inconvenience caused by the condition of the bathroom in your room. Your comments regarding the need for improvement in the quality of our facilities are duly noted. At Mitsui Garden Hotel Ginza-gochome, we strive to provide a comfortable stay for all our guests. We are pleased that you found our breakfast offerings satisfactory. Your feedback is invaluable to us, and we will take it into consideration for future enhancements. Thank you for choosing to stay with us.
par un voyageur
Idéal pour la balade au centre du commerce
Publié le 20 déc. 2023 sur HotelsEn plein centre de Guinza.
Confortable et comme tous les hôtels de Tokyo petite chambre mais on a pas vraiment le choix.
J’ai eu bien pire en matière de taille de chambre à Tokyo. Ne prenez jamais mois de 24m2.
Commentaires de Gestion de l’hôtel
23 déc. 2023 par Front Office Manager, Gestion de l’hôtel
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.We would appreciate your kind understanding for the room situation in the city of Japan. If you have an opportunity, we would be grateful if you could try to stay in a larger space room next time. We recommend the Deluxe Twin (34.6sqm) which is bigger than most hotel average in Tokyo. thank you so much for having your time to offering valuable opinion and high score for our services. We look forward to welcoming you back to Mitsui Garden Hotel Ginza-gochome.
par un voyageur
En plein centre de Tokyo
Publié le 14 nov. 2023 sur HotelsNe prenez que les chambres de 24 m2 ou plus.
Commentaires de Gestion de l’hôtel
16 nov. 2023 par Front Office Manager, Gestion de l’hôtel
We apologize for replying in English.Thank you very much for staying at Mitsui Garden Hotel Ginza Go-Chome and for taking time out of your busy schedule to give us your valuable feedback.We are glad to hear that you were satisfied with your stay.We apologize if the rooms are a bit small for a city hotel, making you feel a bit cramped.Our staff will make every effort to ensure that all our guests have a comfortable stay. We look forward to welcoming you again.
par un voyageur
Publié le 13 nov. 2023 sur Hotels
Hôtel agréable demander une chambre au minimum de 25m2.
En plein cœur de Tokyo, du quartier de Guinza
Commentaires de Gestion de l’hôtel
14 nov. 2023 par Front Office Manager, Gestion de l’hôtel
We are truly sorry for this inconvenience to reply you in English.Thank you for having stayed at Mitsui Garden Hotel Ginza-gochome and taking the time from your busy schedule to share your valuable feedback.We are very delighted to learn that you were satisfied with the location of our hotel. It is very central to everything and easy to access such as main railway terminals and Haneda and Narita International Airports so that its location is convenient for not only business but also sightseeing.Thank you again for choosing us. Your feedback has been shared with all of our staff and it is an encouragement to us. We look forward to welcoming you at Mitsui Garden Hotel Ginza-gochome again soon.
par un voyageur
Publié le 6 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
7 nov. 2023 par Front Office Manager, Gestion de l’hôtel
Thank you very much for choosing to stay with us and we truly appreciate for taking the time to share your feedback of your recent stay at Mitsui Garden Hotel Ginza-gochome.Your compliments are the pillars of our support, and we aim to provide our customers with even higher levels of satisfaction.Again, thank you for your honest feedback and we truly hope to have another opportunity of welcoming you, when your travels bring you to Tokyo in future.
par un voyageur
Convenient
Publié le 30 oct. 2023 sur HotelsGreat chain of Hotel, with Japanese standard of comfort and cleanliness. Great offer in Ginza, next to higashi Ginza station
Commentaires de Gestion de l’hôtel
31 oct. 2023 par Front Office Manager, Gestion de l’hôtel
Thank you for choosing Mitsui Garden Hotel Ginza-gochome from among a number of hotels and taking the time to review our hotel.We are proud of being located in the middle of Tokyo and the subway stations, Ginza area is also within a walking distance. Once again, your feedback is highly appreciated and we hope you will give us the opportunity welcoming you back in the future.
par un voyageur
Publié le 24 avr. 2023 sur Expedia
Situé au cœur du quartier de GINZA et à proximité de 4 ou 5 lignes de métro
Commentaires de Gestion de l’hôtel
5 mai 2023 par Front Office Manager, Gestion de l’hôtel
Thank you for your stay at Mitsui Garden Hotel Ginza-gochome. We are glad to hear that you have satisfied with your stay. We will make an every effort to offer every guests a comfortable stay. We certainly hope that your time at Mitsui Garden Hotel Ginza-gochome was a memorable one and look forward to welcoming you back in the future.
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par 三井ガーデンホテル銀座五丁目 宿泊支配人, Gestion de l’hôtel
この度は、数あるホテルの中から三井ガーデンホテル銀座五丁目にご宿泊いただきまして誠にありがとうございます。この度の当ホテルでのご滞在にご満足いただけたご様子、大変嬉しく存じます。素晴らしいサービスと快適なご滞在をご提供するための私どもの取り組みが、お客様の心に残るものとなりましたら幸いでございます。次回のご滞在の際もより快適にお過ごしいただけるよう、何かお手伝いできることがございましたら何なりとお申し付けください。またお近くにお越しの際は是非三井ガーデンホテル銀座五丁目をご利用いただきますようお願い申し上げます。スタッフ一同、心よりお待ち申し上げております。
