Ratings based on 1,067 Guest Reviews
Hear it directly from our travellers
4.8 Room cleanliness
4.6 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 21, 2024 on Expedia
VE : Awesome location near Tokyo Station, great breakfast, really appreciate having a laundry & dryer machine inside the room and microwave and oven.
-ve: hidden entrance. reception is on the 1st floor, easily missed. Japanese staffs are very polite. No limousine bus to the airport if you are taking a 10am flight. Need to have staff arrange for a taxi . Overall is wonderful and will stay here again.
Comment from Hotel Management
Mar. 25, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed our location and facilities. Our Lounge Team has put in much effort into improving our breakfast selection. We are glad that this has been reflected in your satisfaction. We will share your comments with the team as reference for future improvements.We hope that you will give us another opportunity to accommodate you again and provide you with the true Oakwood Hospitality we strive for. In the meantime, we remain sincerely yours,Oakwood Premier Tokyo
by A traveller
Amazing Stay
Posted Mar. 13, 2024 on HotelsThe location was perfect - the Limousine Bus stop was at the bottom of the hotel, it was less than five minutes to the main Takashimaya store (which has an excellent food court) and was a ten minute walk to the Imperial Gardens. It was next door to the main Tokyo Station and relatively quiet, being in the business district, which we preferred. The staff were charming and the room was very comfortable - I loved the bed and pillows which were amazing and it was spacious and exceptionally clean. I thought it was very generous to offer good coffee and tea all day, free of charge in the lounge and the breakfast was delicious. Loved the tiny pastries and thought the choices were extensive.
Comment from Hotel Management
Mar. 18, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for staying at Oakwood Premier Tokyo and for taking the time to share your experience with us.We truly appreciate your kind comments and score. Our Lounge Team has put a lot of effort into improving our breakfast and other services. It means the world to us that you were able to enjoy them.We sincerely look forward to welcoming you back again.Thank you again for choosing Oakwood Premier Tokyo.In the meantime, we remain sincerely yours,Oakwood Premier Tokyo
by A traveller
Posted Mar. 1, 2024 on Expedia
Nice property, staff were very helpful and great service
Comment from Hotel Management
Mar. 5, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your stay. We thrive to provide the utmost service to our guests and are glad to know we were able to provide you with a comfortable stay.We sincerely look forward to welcoming you back again.With best regards,Oakwood Premier Tokyo
by A traveller
Posted Feb. 25, 2024 on Expedia
Unbelievable at a hotel at this price point to be charged for a missing room key and to be denied a 500 Yen card for skipping the room cleaning because we were late in notifying. So cheap. This was not a luxurious experience for a number of additional reasons, which is a pity, because the room was nice.
Comment from Hotel Management
Mar. 1, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us.We regret to hear that your recent stay did not meet your expectations. We truly apologize that the extra cost for the room key and 500 yen card conditions were not properly communicated to you beforehand.Your comments matter to us and we will review them with the team in order to improve our operations.We hope that you will give us another opportunity to accommodate you again. In the meantime, we remain yours sincerely,Oakwood Premier Tokyo
by A traveller
Posted Feb. 6, 2024 on Expedia
The location is great and have the airport bus station at the ground floor of the hotel.
Comment from Hotel Management
Feb. 13, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your feedback with us. We are pleased to hear that you enjoyed your overall stay and that our location was convenient for you.We hope that we will be able to welcome you back again in the future!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo
by A traveller
Posted Feb. 3, 2024 on Expedia
Oakwood is my go to residence in Tokyo. Friendly staff, great communication skills and very knowledgable on the area. It is great staying on top of Tokyo Station. Lots of transportation & dining options.
Comment from Hotel Management
Feb. 6, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you very much for your patronage with us at Oakwood Premier Tokyo and taking the time to share your experience with us.We are truly grateful for your kind comments and are glad to hear that you enjoyed your stay.We look forward to welcoming you back again soon!Warm regards,Oakwood Premier Tokyo
by A traveller
Posted Jan. 28, 2024 on Expedia
I live here so much! I feel like this is my home always. There is a nice kitchen and Landry in a room. The hotel people are so nice and sweet too. I’ll be back soon.
Comment from Hotel Management
Jan. 29, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for your patronage with us at Oakwood Premier Tokyo and for taking time to share your experience with us. We are delighted to know that we are able to provide you with a home away from home.We sincerely look forward to welcoming you back again!In the meantime, please stay warm and safe.With best regards,Oakwood Premier Tokyo
by A traveller
Posted Jan. 27, 2024 on Expedia
Really nice luxury apartment style hotel with small kitchen and washer/dryer and located 1 min walk from Tokyo Station. The front desk manager is also very accommodating storing our luggage when we check out to visit Nikko. Would definitely recommend!
Comment from Hotel Management
Jan. 29, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We truly appreciate your kind score and remarks. We also hope you were able to enjoy your time in Nikko!We sincerely look forward to welcoming you back again.With best regards,Oakwood Premier Tokyo
by A traveller
Posted Jan. 23, 2024 on Expedia
Comment from Hotel Management
Jan. 26, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We are pleased to hear that you enjoyed your overall stay.We hope that we will be able to welcome you back again in the future!In the meantime, we remain sincerely yours,Oakwood Premier Tokyo
by A traveller
Posted Jan. 21, 2024 on Hotels
Comment from Hotel Management
Jan. 26, 2024 by Oakwood Premier Tokyo, Hotel Management
Dear Guest,Thank you for choosing Oakwood Premier Tokyo and for taking time to share your experience with us. We appreciate your kind scores and are pleased to hear that you enjoyed your stay. We sincerely look forward to welcoming you back again! With best regards,Oakwood Premier Tokyo
