Ratings based on 955 Guest Reviews

Hear it directly from our travellers
4.8 out of 5
84% of guests recommend
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
5 out of 5
by A traveller from Houston

Posted Mar. 5, 2024 on Expedia
I travel a lot internationally for work, and i am not too restricted by my company’s travel budget for international travel, and i can honestly say this is the nicest hotel (for business) from top to bottom that I have ever stayed in the world. If i had to list a complaint, i just dont think I could conjure one.
5 out of 5
by A traveller

Posted Mar. 5, 2024 on Expedia
Absolutely exceptional stay! We stayed a week for the Tokyo Marathon and we couldn’t be more happy with the location and hotel it’s self. It is truly 5 stars! Will be returning with the family!
5 out of 5
by A traveller

This traveller left a rating score only Posted Mar. 4, 2024 on Expedia
5 out of 5
by A traveller

Posted Feb. 29, 2024 on Expedia
Excellent service and impeccable cleanliness. Such a lovely place.
5 out of 5
by A traveller

Exceptional service

Posted Feb. 28, 2024 on Hotels
5 out of 5
by A traveller

Posted Feb. 20, 2024 on Expedia
Excellent property, outstanding service, and even if I tried, I don't think I could find a single thing to not be happy about. Stayed here 3 nights at the start of our trip and stayed at the Four Seasons Marunouchi for our last night of the trip. If you are trying to decide between the two, I would highly recommend you choose the Palace. Four Seasons was great...The Palace was better.
5 out of 5
by A traveller from Vancouver

Posted Feb. 17, 2024 on Expedia
Probably the best choice for a short stay in Tokyo
5 out of 5
by A traveller from New York

Posted Jan. 20, 2024 on Expedia
This is my 2nd stay in Palace Hotel Tokyo. Staffs are kind, atmosphere is great and restaurants are wonderful.
5 out of 5
by A traveller

This traveller left a rating score only Posted Jan. 7, 2024 on Hotels
5 out of 5
by A traveller

This traveller left a rating score only Posted Dec. 30, 2023 on Expedia