Note fondée sur 25 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,0 Service et personnel
4,2 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2025
The location is fantastic, but be aware that this is a Japanese apartment. Walls are paper thin and the heating is poor in these units (like many Japanese apartments). This is okay, but the need to take several redundant photos of passports before an iPad issues the room code is not very welcoming after a long flight. Just be aware of what you’re purchasing if you choose this location.
Commentaires de Gestion de l’hôtel
2 janv. 2025 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for your honest feedback. We're glad to hear that you found the location fantastic, though we're sorry to learn that some aspects of your stay fell short of expectations.We understand that Japanese apartment-style accommodations can differ from those in other countries, particularly with wall insulation and heating. We’re looking into ways to enhance comfort while staying true to the style of local housing.Regarding the check-in process, we apologize if it felt cumbersome after a long journey. We’re committed to complying with legal requirements while exploring ways to make the experience smoother and more welcoming for our guests.Thank you for choosing to stay with us and for sharing your thoughts. They help us improve for future visitors.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for staying with us, we hope to welcome you again soon!
par un voyageur
We will be back soon!
Publié le 22 sept. 2024 sur HotelsFantastic stay - felt more spacious than the photos showed. Super clean, quiet, and in a non-tourist neighborhood of Tokyo - everything felt walkable and very homey.
Have already recommended to a few friends and will plan to stay again when we return to Japan.
The only thing slightly confusing was the check in process - the email for some reason didn't come through so we didn't know to go around the side to use the touch pad terminal (where the bikes are). We emailed the hotel and they responded right away - helping us get situated -
which was a relief after a 14 hour flight!
Commentaires de Gestion de l’hôtel
24 sept. 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you so much for your kind review! We're thrilled to hear that you had a fantastic stay and found the space to be even better than expected. It's great that you enjoyed the quiet, homey neighborhood and felt comfortable enough to recommend us to your friends. We apologize for the confusion with the check-in process, and we're glad our team could assist you promptly after your long flight. We’ll work on improving communication to ensure smoother check-ins in the future. We look forward to welcoming you back on your next visit to Japan!
par un voyageur
Publié le 21 sept. 2024 sur Expedia
第一次體驗民宿飯店 不料卻遇到退房後 久久尚未清理的房間 滿屋臭味髒亂 礙於時間已晚 只好自行清理
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Park Residence Omori, Gestion de l’hôtel
敬愛的貴賓 您好，非常抱歉我們由於清掃公司的疏忽而未即時清掃房間，也由於時間已晚無法提供別的住宿房間給您。為了表達我們的歉意，隔天我們立即聯繫訂房網站給您全額退費，並另外給予您一萬日幣的住宿禮券，希望能賠償您的損失。最後再次跟您致上最深歉意，也謝謝您的諒解與耐心。
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Good location. Good services. Good facility.
Commentaires de Gestion de l’hôtel
3 sept. 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for staying with us, we are glad to know that you had a pleasant stay! We hope to welcome you back again soon!
par un voyageur
Publié le 29 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for staying with us, we hope to welcome you again soon!
par un voyageur
Publié le 19 août 2024 sur Expedia
The check in screen did not show the door code so checking in was a little hectic but the operator was able to help us switftly.
Commentaires de Gestion de l’hôtel
20 août 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for your feedback. We apologize for the inconvenience you experienced during the check-in. We're glad to hear that our operator was able to assist you swiftly. We appreciate your understanding and we are currently working on fixing the issue that you encountered.Thank you for staying with us, and we hope to welcome you back soon.
par un voyageur
Great location and comfortable place
Publié le 23 juill. 2024 sur HotelsThe apartment was in a good location, close to major shopping and train stations. The apartment was good size for Tokyo standard and comfortable. The apartment offered a lot of amenities including washer and dryer (I did not use it due to short duration of our stay). Only downside was small elevator that required multiple trips for our group and the link to register did not work, so I had to register at the door. I also had to prompt the management to get the registration code..
Commentaires de Gestion de l’hôtel
23 juill. 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for staying with us and taking the time to share your feedback. We are glad to know that you enjoyed your stay!The check-in code is sent to all our guests prior to arrival, however some booking sometimes fail to deliver messages to guests correctly.We hope that we may have the pleasure of welcoming you again during your next visit!
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Comfortable stay for family of four. The location is close to train and bus transportation with shopping, convenience stores and dining and Haneda Airport Shuttle nearby. The bedroom is very comfortable. The tatami room smelled like there may have been some mold. Other than that it was a pleasant stay.
Commentaires de Gestion de l’hôtel
9 août 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for staying with us and for sharing your feedback, we appreciate it! We are glad to know that you had a pleasant stay.Regarding the tatami room, we have double checked but there is no mold. The rice straws used to make the mats do have a specific smell, however. Thank you again for choosing us, we hope that we may have the pleasure of welcoming you again during your next trip!
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 juill. 2024 par BON Lodging Customer Support Team, Gestion de l’hôtel
Thank you for staying with us, we are glad to know that you enjoyed your stay! We hope to welcome you again during your next trip!
