Ratings based on 878 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.8 Service & staff
3.4 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 8, 2024
Comment from Hotel Management
Oct. 10, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you very much for choosing Shinjuku City Office Capsule Hotel from among many lodging facilities.We also deeply appreciate you taking the time to review us.We will continue to improve our services based on your feedback.We sincerely look forward to seeing you again.
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
We are pleased to announce that, among the many accommodationsThank you very much for choosing our hotel.We also deeply appreciate you taking the time to write this review.We will continue to improve our services to make your stay with us as pleasant as possible.We look forward to seeing you again.
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
We are pleased to announce that, among the many accommodationsThank you very much for choosing our hotel.We also deeply appreciate you taking the time to write this review.We will continue to improve our services to make your stay with us as pleasant as possible.We look forward to seeing you again.
by A traveller
Posted Sep. 25, 2024 on Expedia
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you for your interest in our services.We deeply appreciate your valuable feedback.We will take your comments into consideration andWe will continue to make efforts to improve our services.We look forward to seeing you again.
by A traveller
Posted Sep. 23, 2024 on Expedia
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you for your interest in our services.We deeply appreciate your valuable feedback.We will take your comments into consideration andWe will continue to make efforts to improve our services.We look forward to seeing you again.
by A traveller
Posted Sep. 23, 2024 on Expedia
I did not like that the restrooms were not clean
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you for your interest in our services.We deeply appreciate your valuable feedback.We will take your comments into consideration andWe will continue to make efforts to improve our services.We look forward to seeing you again.
by A traveller
No Air Conditioning Inside Capsule
Posted Sep. 22, 2024 on HotelsThere was no air conditioning Inside the capsule and it was very uncomfortable. The mattress was terrible And the television channels are all in Japanese.
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you for your interest in our services.We deeply appreciate your valuable feedback.We will take your comments into consideration andWe will continue to make efforts to improve our services.We look forward to seeing you again.
by A traveller
Posted Sep. 17, 2024 on Hotels
Comment from Hotel Management
Sep. 28, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
Thank you for your interest in our services.We deeply appreciate your valuable feedback.We will take your comments into consideration andWe will continue to make efforts to improve our services.We look forward to seeing you again.
by A traveller
Posted Sep. 16, 2024 on Hotels
I probably won’t stay here again for these reasons:
(1) Capsule - The capsule itself was extremely hot and I sweated a lot, struggling to fall asleep. No fan. Also, I am 6’ 1” (185cm) and struggled to fit my whole body in the capsule without slanting/angling my body. The capsule shade is very thin and it actually opened up (due to my foot brushing against) multiple times during the night.
(2) Location - It’s not particularly close to any convenience stores and on the walk back late at night I was surprised at the amount of sketchy people were outside/near the hotel trying to get my attention. Weird for Japan.
(3) Check-out - There is a bizarre cleaning/check-in/out rule that I haven’t seen anywhere else. Even if you stay multiple nights, you have to be out of the facility by 10am. If you’re not, they charge a fee. And you have to re-check in for your same capsule the next night.
(4) Time - because of the check-out rule, it is a pain trying to get down the elevator to the lobby. It took at least 30 minutes to get to the lobby and another 20 to get out of the building.
The baths are nice and so is the staff. But everything else makes it not worth the stay.
Comment from Hotel Management
Sep. 16, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
We would like to take this opportunity to thank you for choosingWe are deeply grateful that you have chosen Shinjuku Kuyakushomae Capsule Hotel from among many lodging facilities.Thank you also for taking the time to write this review.We will make every effort to improve our services so that you can spend a pleasant stay with us.We look forward to serving you again.
by A traveller
Posted Sep. 12, 2024 on Expedia
As soon as you walk out of the elevator, the place seems like it was stuck from the past. No hate on the staff or anything, the staff actually made it enjoyable. Its just the placement of the building, its not properly maintained and it's stuck from the past.
Comment from Hotel Management
Sep. 13, 2024 by Shinjuku Kuyakushomae Capsule Hotel, Hotel Management
We would like to take this opportunity to thank you for choosingWe are deeply grateful that you have chosen Shinjuku Kuyakushomae Capsule Hotel from among many lodging facilities.Thank you also for taking the time to write this review.We will make every effort to improve our services so that you can spend a pleasant stay with us.We look forward to serving you again.
