Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
5,0 Service et personnel
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 déc. 2023 sur Expedia
Beware! This property is not as advertised. The advertisement that the house is “Beachside” is a stretch. House is on top of a steep hill from the beach with multiple other houses between it and the beach. Some key pictures in the listing are outdated; for example, the listing picture of an ocean view from the first floor no longer applies as it appears to have been taken over 10 years ago before tree growth blocked the view. The home is advertised as inside Rancho Santana; however, what is not disclosed is that Rancho Santana charges a resort fee of $17.25 per person per day. The resort told the home owner to clearly disclose the resort fee in his listing, but he refuses. The owner claims that the resort fee is optional and only payable if you use the resort amenities, but resort staff state it is required to be paid regardless of what amenities are used (we were told the resort fee was owed at the front gate when we first arrived). Other problems: lizard poop all over the top bunk bed when we arrived (we have pictures), a broken ceiling fan, A/C remotes with dead batteries on our arrival, and bathroom doors that have the wrong type of lock creating safety issues. The interior bathroom doors inadvertently locked behind us. When we called the manager, they said they didn’t have a key to reopen. When a locksmith arrived the next day, he said these were incorrect locks for bathrooms and the door latches were out of adjustment. For the above reasons, I can’t recommend this home.
par un voyageur
Peaceful
Publié le 2 févr. 2023 sur HomeAwayAn amazing house for friends and family. The kitchen had everything for us to cook daily. Close to the beach and the hotel. We all loved it!
Commentaires de Gestion de l’hôtel
2 févr. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your kind words! We look forward to hosting you again soon.
par un voyageur
Publié le 21 juill. 2022 sur Expedia
This is an amazing property. Plenty of space available even for our group of 6 adults and 4 kids. Comfortable beds and overall the house is very well kept. The house is immersed in nature which makes it very quiet, lots of privacy, and opportunities to see many different types of animals.
It is also very convenient that you can use all the amenities (pool, spa, restaurants) offered by Rancho Santana, which is an upscale resort with mostly English-speaking guests.
Highly recommended!
par un voyageur
Publié le 13 avr. 2022 sur Expedia
Agradable y tranquilo, cerca de la playa y muy seguro. La casa muy espaciosa, cómoda y bien equipada.
par un voyageur
Holidays
Publié le 9 janv. 2022 sur HomeAwayThis property exceeded my expectations. It was located in a beautiful beach complex and the property manager went above and beyond helping us with our requests. It was a little confusing getting there, as Google Maps always sends you in another direction and there is no clear signage, once you enter the complex. I highly suggest providing the house number. All I had was pictures of the house and an address. Be aware there is no cable or antenna on the TV, so you are limited to paid programming. Also the bunk beds in 1 of the bedrooms have terrible mattresses. I had to have them switched and at the end piled to have it not completely sink in the middle; it did not work. Two of my guests slept in a sunken mattress. Other than that, the place is well kept and we had a wonderful 2 days at the beach. I would return, specially for the food our cook made us.
par un voyageur
Excellent Experience
Publié le 5 janv. 2020 sur HomeAwayMy family and I stayed at the house for 11 nights and really loved it. The location is excellent with a short mini-workout walk down/up hill to the main clubhouse. The The house itself is extremely spacious and very comfortable. the outdoor areas are beautifully manicured and the pool is large.
We loved Rancho Santana, with its mix of natural beauty, surfing, rugged terrain and luxury.
John was an absolute pleasure to work with and highly responsive every step of the way. We definitely want to return.
Commentaires de Gestion de l’hôtel
2 avr. 2020 par VrboOwner, Gestion de l’hôtel
Mark,
Thank you for the kind words. It was a pleasure hosting you and your family. Please come back and stay at Casa Santana soon....we’d be thrilled to host you and your group at anytime!
John
par un voyageur de MANAGUA
Publié le 17 sept. 2019 sur Expedia
At some point the electricty goes away...however the house is clean and well maintain
par un voyageur
Casa Santana
Publié le 19 janv. 2019 sur HomeAwayThe house is very nice and fully equipped. Although the house is not facing the sea, the atmosphere is pleasant and the location is excellent. The service people arrived and the house was clean.
I recommend this house and the owners are very kind. Of course I would like to stay with my family again.
Playa de los perros is ten minutes from the house and it is a nice beach that I also recommend to visit.
Commentaires de Gestion de l’hôtel
2 avr. 2020 par VrboOwner, Gestion de l’hôtel
Thank you for your kind comments. We strive to make sure that our guests enjoy their stay. We look forward to hosting your group again soon. I’d like to clarify to readers of this review that the house is set about 200 yards from the beach with beautiful views of the ocean from the covered terraces and the private swimming pool in the back of the home....it’s a short 2 minute walk downhill to Playa Rosada and a 5 minute walk to the Rancho Santana hotel and restaurant....
par un voyageur
I had a relaxing stay and the house was very comfortable!
Publié le 19 janv. 2019 sur HomeAwayThe house was very comfortable. It was spacious inside and out!! The house was clean. It was well equipped with everything we needed in the kitchen and in the rooms. A warning, you need a car to get to the beach if you have children or elderly people, the terrain is not easy to walk with hills and large gravel. Overall, I loved the house!
Commentaires de Gestion de l’hôtel
2 avr. 2020 par VrboOwner, Gestion de l’hôtel
Thank you for your review. We look forward to hosting your group again soon!
John and Evelyn
par un voyageur
Amazing Experience
Publié le 2 févr. 2018 sur HomeAwayHouse is as listed in the ad and the photos are accurate.
Host John and daughter Sherri are very helpful and are close by if needed.
Property is well taken care of, clean and safe.
Everything worked with no issue including the AC.
You do need a vehicle (4x4) to experience this area and everything it has to offer.
We will be visiting again.
Commentaires de Gestion de l’hôtel
2 avr. 2020 par VrboOwner, Gestion de l’hôtel
Daniel,
Thank you for the kind words! We enjoyed having you as our guest and look forward to hosting you again.
John Edwards
