Avis Ocean Breeze Resort

Hi Sir Eric,Thank you for your comments regarding your recent stay with us at the Ocean Breeze Resort.I respond by requesting that you provide me more information regarding your reservation in order that I may investigate further.The Resort location is advertised as 4.2 km. from the Toledo City center on all online booking platforms.Regrettably you may have not seen this information.The 4 Star Ocean Breeze Resort opened in 2016. I have been meticulous in ensuring that all Resort facilities, amenities and property condition are maintained to International standards. Our review score regarding the facilities and guest service are constantly rated highly on all online travel sites. Please let me know just what in particular you were referring to when you gave us your rating.All guest rooms are constructed of brick and concrete eliminating noise transference from room to room.All accommodation facing the roadside feature double glazed windows.The Resort roadside BBQ is located directly at the building main entrance. As it is roadside, dining in this area can be subject to road noise. The Breeze Restaurant located poolside is completely separated from any external noise transference other than waves on the foreshore. I would be grateful if you could let me know in particular the noise you refer to.I would also be grateful if you could provide me with the guest room number that you stayed and the rate you paid in order that i can investigate further and reply to you accordingly.I look forward to your replyKind regardsRodney CoatesProprietor/Manager

Hi Sir Robert,Thank you for taking the time to provide your comments following your recent stay with us at the Ocean Breeze Resort.Regrettably, I find your commentary a little distorted. Please allow me to clarifyThe power outage was due to the main road Pole top transformer supplied by the local power provider malfunction due to consistent rain. The outage commenced at 9.28pm on 16th July. Our security called the fault immediately. The power provider arrived at 1.00am on 17th July to rectify the problem. Unfortunately the same fault occurred again at 5.am the same day. Again we were at the mercy of the power company service to rectify the fault. They connected supply once again at 9.00am on July 17th. Total hours of outage was 8hrs. The Resort has a back up generator that supplies power to the Front Desk office area and guest walkways for emergency access. Water supply to all guest rooms does not function during a power outage as it is distributed by a electric circulating pump.All water piping through out the resort is PPR plastic in nature and not steel. As I reside in the Resort I have never experienced a rusty smell from the water supply lines.There is bottle water located in the refrigerator in all guest rooms as part of the Mini Bar for guest use.Due to the extreme amount of rainfall the swimming pool relief drain valve became stuck open allowing the pool water to diminish rapidly. It did take us same time to locate the fault. I'm pleased to advise that problem is now rectified.I'm extremely disappointed that loud staff communication disturbed you in the early hours of the morning. I have since counselled those involved to prevent this issue from happening again.,Please accept my sincere apology for the inconvenience that was caused.I hope that it is not too long before you once again allow us the opportunity to offer you a warm welcome back when next you require accommodation in the Port City of Toledo.Kind regardsRodney CoatesOwner/Manager

Hi TracyThank you so so much for your guest rating for the Ocean Breeze Resort following your recent visit.I hope its not too long before you allow us another opportunity to offer you a very warm welcome back to the Ocean Breeze Resort when next you require accommodation in Toledo City..We all wish you onward Safe TravelKind regardsRodney CoatesProprietor/Manager

Dear MR. Yvan LevraultThank you for your comments following your recent stay with us at OCEAN BREEZE RESORT.W e take this opportunity to wish you a very happy new year 2024.I hope its not too long before we once again see you back at the ocean breeze resort.Kind RegardsRodney CoatesOwner/Manager