Note fondée sur 525 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 août 2022 sur Expedia
Chambre n'était pas propre. Poils dans la douche. Moisissures. Fenêtres extrêmement sales. Et le pire, des emballages de médicaments, des pots et autres emballages entre la table de nuit et le lit. Dégoûtant. L'employée au bar restaurant de l'hôtel était bête et ne nous a même pas dit bonjour.
Commentaires de Gestion de l’hôtel
10 août 2022 par Denise, Gestion de l’hôtel
I recognize your time is valuable and appreciate the feedback you have provided. Receiving warm and friendly service from our staff sets the tone for a great stay. This was not your experience, and I sincerely apologize for failing to meet your expectations
par un voyageur
Don’t count on the restaurant bar being open!
Publié le 11 oct. 2024 sur HotelsChose this hotel because it had a restaurant and bar. Both were closed when we checked in and out. Clerk was on the phone handing a reservation for a very long time when we checked in and never acknowledged us until she was done. No information about the hotel was shared with us. Ladies, beware. The light for the bathroom vanity was so dim it was difficult to see to brush one’s hair, never mind do make up.
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Gwenda, Gestion de l’hôtel
Thank you for taking the time to let us know about your stay. Our restaurant hours are 5pm to 10pm (Monday to Saturday) for dinner and 7am to 10 am (weekends) 6:30 am to 9:30 am (weekdays) for breakfast. I am so sorry for the inconvenience of you not being able to use our Bistro but we were open during the hours that you were here.
par un voyageur
Publié le 7 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Denise, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leader as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon
par un voyageur
Publié le 7 oct. 2024 sur Expedia
The staff was difficult to find. Ordered food and the single attendant was nearly an hour for a grilled chicken sandwich and did not fulfill the simple order correctly. Staff would leave bar area while patrons were looking for a drink or food. Not very organized or communicative.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Denise, Gestion de l’hôtel
Dear [Guest],Thank you for taking the time to share your recent experience with us. We sincerely apologize for the inconveniences you encountered during your stay, particularly with the lack of staff presence and the delay in receiving your food order. This is certainly not the level of service we aim to provide.We are especially sorry that your simple order was not fulfilled correctly and for the disorganization that led to patrons waiting for drinks and food without proper communication. Your feedback has been shared with our team, and we are committed to addressing these issues to improve the overall guest experience.We value your input and appreciate your patience. Should your travels bring you back, we would love the opportunity to provide you with the level of service you deserve.
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Gwenda, Gestion de l’hôtel
Thank you for letting us know about your recent stay. We appreciate your business.
par un voyageur
Publié le 24 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Denise, Gestion de l’hôtel
Thank you for choosing Courtyard by Marriott Toledo as a part of your journey. It’s clear that your experience at our hotel had both positive and negative aspects. Providing a wonderful and welcoming experience and accommodating atmosphere is one of our number one priority and we are honored to read your review about your experience with us.
par un voyageur
Publié le 21 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Denise, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leader as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Denise, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leader as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Denise, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leader as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
par un voyageur
Publié le 8 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 sept. 2024 par Denise, Gestion de l’hôtel
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with team leader as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.
