Note fondée sur 939 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mai 2024 sur Expedia
Très malpropre
Commentaires de Gestion de l’hôtel
27 mai 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Cher Jean-louis,Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn Toledo - Maumee. Chez Red Roof, notre objectif principal est d'offrir à tous nos clients une expérience positive qui reflète le confort de la maison et nous sommes déçus de voir que votre séjour n'a pas été satisfaisant. Vous avez mentionné que vous n'étiez pas satisfait de votre séjour car l'hôtel était très en désordre. Veuillez accepter nos plus sincères excuses pour l'impact négatif que cela a eu sur votre séjour. Nous apprécions votre entreprise et tenons à vous assurer que cela ne reflète pas nos normes habituelles. Chez Red Roof, nous travaillons continuellement à améliorer notre hôtel, c'est pourquoi j'apprécie vraiment que vous nous fassiez part de vos commentaires.À l'avenir, si vous rencontrez des problèmes, n'hésitez pas à contacter notre réception afin que nous puissions nous occuper du problème et garantir votre satisfaction. Merci encore et nous espérons avoir l'occasion de vous servir à nouveau dans le futur et de vous offrir le séjour exceptionnel que vous méritez.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 juill. 2023 sur Expedia
You get what you pay for. It’s ok but the bed is not that confy and it’s smell of cigarette.
Commentaires de Gestion de l’hôtel
11 juill. 2023 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Val, Thank you for taking the time to tell us about your stay at the Red Roof Inn Toledo - Maumee. It seemed your stay felt short of your expectation due to the situation you described regarding the odor and the comfort of the bed wasn't to your liking. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRediResponse Specialist
par un voyageur de FT. MITCHELL
Publié le 6 sept. 2024
par un voyageur
Publié le 26 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 août 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Gwendolyn, We at the RED ROOF INN TOLEDO - MAUMEE are disappointed to have earned your poor scoring of 2/10 in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring .We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 23 août 2024
room 224 no water at bathroom sink, light above sink did not work, room was missing light bulbs in all the lamps. have stayed there before and will stay again, great place for the price and always treated nice.
par un voyageur
Publié le 18 août 2024 sur Expedia
I walked in my room the smell of chemicals was so over powering and i seen insects and killed them
Commentaires de Gestion de l’hôtel
19 août 2024 par Toujana RediResponse Specialist, Gestion de l’hôtel
Dear Jaren,I appreciate you sharing your feedback following your stay at the Red Roof Inn Toledo - Maumee. I was saddened to read that your stay fell short of your expectations due to the unpleasant odor and the insects you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time you're in the area. Sincerely,ToujanaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
When we got there the lobby was full of employees that where off working just hanging around. The room they gave us at first was not clean or ready yet, there was trash all over the parking lot, the exterior need to be fixed and painted with more lighting and signs saying NO SMOKING OF ANY KIND INCLUDING SMOKING WEED there are children of vacation also and does not need to be exposed to such disgrace. The rooms where dirty, had to kill two spiders upon entry, dirt in the corners of the room, the shower curtain was a mess, dirty toilette, door lock was broken off had to put a chair under the door just to feel a little eased, mold or something on the ceiling, the shower head was rusting, light shades where stained and dirty, the comforter had black stains, floor was a messed with black marks, cobwebs and cracks on wall, air conditioning had cracks and pieces missing, the light was rusted and probably a fire hazard, and the bathroom tub was not safe felt like I was going to fall thru. I have taking pictures of the room as I am disgusted with this Hotel and will never stay at a red roof again very bad area and not safe.
Commentaires de Gestion de l’hôtel
19 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Rebecca, Thank you for writing to us about your recent stay at our hotel Red Roof Inn Toledo - Maumee. We are utterly disappointed to learn that you encountered these distasteful situations during your recent visit. Please accept our humblest apologies as this is nowhere near the standard we strive to uphold. I'll bring these matters to our Red Roof management attention for further review. Please know that we valued you as our guest and appreciate your business. Thanks again and we wish you all the best. Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 17 août 2024 sur Expedia
Halls were dirty,room was ok
Commentaires de Gestion de l’hôtel
18 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Alfonso,Thank you for taking the time to tell us about your experience at the RED ROOF INN TOLEDO - MAUMEE. Though you stated that you were pleased with your room, I am sorry to see that you found the hallways to be unclean. This is not an experience that our guests usually have with us, but we appreciate you making us aware.I hope you will give us the opportunity to improve your impression of our Red Roof Inn the next time your travel plans require lodging.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 16 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Thank you for your perfect rating, Mandy. The staff at the RED ROOF INN TOLEDO - MAUMEE and I were over the moon when we saw your 10/10 score following your stay. We at Red Roof, aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. Thanks again and we look forward to your next stay at Red Roof. Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
par un voyageur
Ok place for an overnight stay
Publié le 12 août 2024 sur HotelsClean, if spartan, hotel. Extrordimarily accommodating night clerk. Pleasant day staff. Hotel itself could use some updating and there was a lampshade missing next to the bed, bu the place was clean.
Commentaires de Gestion de l’hôtel
13 août 2024 par Toni-Ann RediResponse Specialist, Gestion de l’hôtel
Dear Patricia,Thank you for taking the time to complete our guest survey. I appreciate your comments regarding your recent stay at the RED ROOF INN TOLEDO - MAUMEE being clean and with extraordinarily accommodating service. However, you recommendation of updating our Red Roof Inn will be taken into consideration to continuously improve the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels to provide a better stay.Sincerely,Toni-AnnRed Roof ManagementRediResponse Specialist
