Note fondée sur 937 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 26 mai 2024 sur Expedia
Très malpropre
Commentaires de Gestion de l’hôtel
27 mai 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Cher Jean-louis,Merci d'avoir pris le temps de nous raconter votre expérience au Red Roof Inn Toledo - Maumee. Chez Red Roof, notre objectif principal est d'offrir à tous nos clients une expérience positive qui reflète le confort de la maison et nous sommes déçus de voir que votre séjour n'a pas été satisfaisant. Vous avez mentionné que vous n'étiez pas satisfait de votre séjour car l'hôtel était très en désordre. Veuillez accepter nos plus sincères excuses pour l'impact négatif que cela a eu sur votre séjour. Nous apprécions votre entreprise et tenons à vous assurer que cela ne reflète pas nos normes habituelles. Chez Red Roof, nous travaillons continuellement à améliorer notre hôtel, c'est pourquoi j'apprécie vraiment que vous nous fassiez part de vos commentaires.À l'avenir, si vous rencontrez des problèmes, n'hésitez pas à contacter notre réception afin que nous puissions nous occuper du problème et garantir votre satisfaction. Merci encore et nous espérons avoir l'occasion de vous servir à nouveau dans le futur et de vous offrir le séjour exceptionnel que vous méritez.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 10 juill. 2023 sur Expedia
You get what you pay for. It’s ok but the bed is not that confy and it’s smell of cigarette.
Commentaires de Gestion de l’hôtel
11 juill. 2023 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Dear Val, Thank you for taking the time to tell us about your stay at the Red Roof Inn Toledo - Maumee. It seemed your stay felt short of your expectation due to the situation you described regarding the odor and the comfort of the bed wasn't to your liking. On your next stay, should you have any issues or concerns while in house please feel free to reach out to our front desk for real time assistance. Feedback from our guests is always welcome and your comments will be taken into consideration as we strive to continuously improve the quality of our services.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns, we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRediResponse Specialist
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Hello Heung, Thank you for taking the time to complete our survey. At the Red Roof Inn Telodo - Maumee we strive to provide all our guest with a positive experience, so I am disappointed to see your 4/10. In the future, please consider adding comments to your survey in regards to what we are doing well and where we can improve. Your feedback is critical at Red Roof is well continuously work to improve the quality of our services. Thank you again and we hope to have another opportunity to provide you with the exceptional stay you deserve. Sincerely, CarlaRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 8 oct. 2024 sur Hotels
Good place for a quick overnight stay.
Commentaires de Gestion de l’hôtel
10 oct. 2024 par Kamaria RediResponse Specialist, Gestion de l’hôtel
Dear Monika,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TOLEDO - MAUMEE. We sincerely appreciate your comments and are happy to hear you had a great experience with us, prompting your 10/10 score. Positive guest feedback, like yours, is always an encouragement to all of our Red Roof staff as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kamaria Red Roof Management RediResponse Specialist
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Stephanie. The staff and I at the Red Roof Inn Toledo - Maumee appreciate your 10/10 score following your stay. At Red Roof, we aim to deliver enjoyable experiences for all our guests and we’re proud to have achieved that with your visit. In the future, please consider adding comments to your review to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area. Sincerely, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 30 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Kerry-Lee RediResponse Specialist, Gestion de l’hôtel
Dear Stephanie, We at the RED ROOF INN TOLEDO - MAUMEE are thrilled to have earned your perfect scoring of 10/10in regards to your recent stay with us. In the future we would love for you to please consider adding comments to your survey about your stay to let us know what we are doing wrong and where we can improve to enhance our guest experiences. At Red Roof, your feedback is critical as we aim to provide clean, comfortable, affordable stays for all our guests. Thank you again for your scoring. We hope to see you again soon. Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Was very disappointed. Have stayed here many times over the years while visiting family in Toledo and have never had a problem before. This year, the room had bedbugs & wife was bitten several times on her legs. There were also not enough towels provided in the room.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Gabrielle RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, James. The staff and I at the Red Roof Inn Toledo - Maumee were disappointed to see your 1/5 score following your stay. You indicated that the pest you reported and the limited number of towels hindered your experience. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. It would be our pleasure to provide better accommodations at any of our brand locations in the future. With thanks, Gabrielle Red Roof Management RediResponse Specialist
par un voyageur
Publié le 28 sept. 2024 sur Hotels
Our room wasn’t very clean. There was food on the desk and I was barefoot for about 3 minutes and my feet were sticking to the floor after I got out of the shower. Our TV didn’t work which wasn’t a huge deal because I wasn’t there to watch TV but it was a little annoying. There was a huge gauge in our door and there were people hanging out outside smoking the entire time I was there which didn’t make me feel the safest. The woman working the front desk was very nice though. The smell of the entire place is just not great. I don’t see myself staying there again.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Samantha RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN TOLEDO - MAUMEE. I am happy you were pleased with our nice front desk agent. However, you indicated that the tv did not work, the uncleanliness of the room, the unpleasant odor you encountered and the other concerns you highlighted hindered your experience. This was truly disheartening to hear, and we do sincerely apologize. I will be sharing your feedback with management in an effort to address your concerns. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and we ask that you give us another opportunity to make a better impression on your next visit to one of our other Red Roof locations. Sincerely,Samantha Red Roof Management RediResponse Specialist
par un voyageur de Berwick
Publié le 18 sept. 2024 sur Expedia
It was a pleasant stay
par un voyageur
Publié le 11 sept. 2024 sur Expedia
Never again
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Sanesha RediResponse Specialist , Gestion de l’hôtel
Hello Serghei,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Toledo - Maumee and I are saddened to see your 1/5 score following your stay. In the future, please consider adding additional comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience. Sincerely, Sanesha Red Roof Management RediResponse Specialist
