Note fondée sur 631 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,6 Service et personnel
4,6 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
FALTA LIMPIEZA
Publié le 20 sept. 2024 sur HotelsNO HACEARON LA HABITACION DURANTE UNA ESTANCIA DE DOS DIAS.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Hi Devon, Thanks for leaving us a great rating! We hope you stay with us again!
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for your excellent review! We are very pleased that you enjoyed your stay! Come back any time!
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Hi Jeri, Thanks for leaving us a review! We hope to do better next time, where we can earn a 10 from you! We hope that you can stay with us again!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Good access to and from surrounding area
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Hi Edmond, thank you for the nice review! We are happy that you enjoyed your stay! Come back anytime!
par un voyageur
Publié le 6 sept. 2024 sur Expedia
It took a while to get checked in. The front desk was unmanned.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Hi Rene, thank you for your review! We apologize for the wait on check-in. I will alert our team to this! Thanks again for staying with us
par un voyageur
Publié le 2 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 sept. 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you for your review! We are pleased that you had a good stay with us! We hope that you can stay with us again.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 août 2024 par Front Desk Manager, Gestion de l’hôtel
Greetings Gonzalo, thank you for your positive ratings! We are so happy that you were please with your stay! Please stay with us the next time you are on this side of town!
par un voyageur
Excellent stay
Publié le 10 août 2024 sur HotelsVery nice stay in a newer, very clean hotel. Breakfast was very good and included eggs, sausages, bacon, pancakes along with bagels, english muffins, etc. Beds were comfy.Front staff and ladies who handled the breakfast were all very friendly. Special shout-out to Gabby, who helped with operation of the ac, whicj worked perfectly, and remembered my name the very next day. Highly recommend.
Commentaires de Gestion de l’hôtel
12 août 2024 par Front Desk Manager, Gestion de l’hôtel
Thank you so much for your kind words! We are so grateful that you enjoyed your stay! We hope you will stay with us again, the next time you are in the area
par un voyageur
Publié le 5 août 2024 sur Expedia
Broken phone line with constant busy signal. Loud guests all through the night. Barely functional WiFi, couldn’t connect my streaming device. Asked to speak to management in the survey, they sent a template email instead of calling. Alarm clock went off at 5AM despite not setting it, and house keeping tried to barge in at 930AM despite them supposedly coming “on request”. I did not request, and they almost walk in on us changing clothes. Tiny suite is not worth the money, get a regular room or a better hotel if you want a suite.
Commentaires de Gestion de l’hôtel
7 août 2024 par Reesa, Gestion de l’hôtel
Hello Adam, I'm so sorry we did not meet your expectations. We have used your feedback to readdress training with our housekeeping staff. The alarm clocks should be checked every time a room is cleaned as a check out. We were extremely busy with back to back sold out nights and unfortunately this was missed in your room. Apparently there was a miscommunication with a room number that had actually departed and they came to your room with the understanding you had checked out. I also want to apologize for the issues you experienced with the Wifi and phone. Even though the email you received did not list your specific concerns, the issues were reported and rectified. We list the square footage and amenities for each room type in hopes that it's very clear what room is being reserved. Normally this room type is highly rated. I'm sorry you did not feel the same and we were unable to give you a pleasant experience. We strive for all our guests to enjoy their stay with us and I'm disappointed we were unable to do this for you. I'm truly sorry for all the issues that occurred during your stay.
