2/10 – Terrible
Suzanne W., Vancouver
26 août 2019
Points faibles : Propreté
AWFUL....so many negatives (incl pests living in walls) No money has been spent on this property.
This was the worst Home Away rental we have ever stayed at...
The only positive was the location, which was a great spot downtown and everything was within walking distance. Upon arrival we noticed that the 2nd floor was very warm (August in Toronto) there was 2 fans per room so we worried about how well the A/C was working. The extra bed was a mattress on the floor of the loft space that was so hot, no one could sleep there. The owners knew we would be having a relative come and stay for 2 days but did not mention that it was a sauna in the loft area. We were not warned and therefore no one could stay. We arrived Saturday and by late that night we realized the A/C was not working at all. The owner responded to our calls, complained to me that she just spent money fixing it a few weeks previously - Imagine not apologizing and then complaining to your guest (who paid to fly across the country and stay at your home) about the money they have spent??!! She clearly would not pay the higher rates over the weekend to fix it. We did not have A/C until Tuesday. And then the owner called me to ask if I was "around" to let in the repair person!! The heat was quite unbearable. The other negatives include; CRITTERS living in the walls - We think they were raccoons that would scratch and screech (we have videos and sound), mold in the upstairs bathroom, stains and cobwebs on ceiling, cracked window in dining room and cracked wooden furniture on the patio full of weeds, mold/wet smell throughout the house, dirty/stained carpets and dirty overall, living room furniture so cheap/old that the cushions slide off when you sat on them.
We ended up leaving and getting other accommodations 1/2 way through our week so that we could enjoy our holiday and not have to deal with the owner and the shabby accommodations. Upon returning home we messaged the owner about these problems but she made excuses and said there was no pests and that we would not be compensated.
I have videos and photos of all of these awful points I have mentioned - hopefully I can upload them to this site. This is clearly an owner who does not care about her customers and is only squeezing every last penny out of this rental.
Suzanne W.
Séjour de 7 nuits en août 2019