Reading all the reviews, I didn't have particularly high hopes for this place; it was only meant to be a place to sleep, though. I was very pleasantly surprised though. The office has no signage, but the address was right outaide the entrance so it wasn't hard to locate. The room was clean though i did find fingerprints on the wall and a used shampoo packet between the shower doors (an easy miss, though). On a whole, though, it was clean. Bathroom is small and the only sink was tucked into a little knock next to it and across from the kitchenette. Room was air conditioned but had no thermostat to adjust temps (I prefer a colder room to sleep in). Standard toiletries and towels provided but no wash clothes (not a huge issue, either, for me; just found it odd). Located on Dundas, so transit was easily accessible (2 blocks from 2 different ttc streetcar lines/stops), which made travel to and from venues and union a breeze. Office was staffed and open any time i needed to go there. I would definitely consider staying there again.