Note fondée sur 1 516 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Expedia
Trop bien
Commentaires de Gestion de l’hôtel
30 août 2024 par Leo, Gestion de l’hôtel
Hello Staphine,Thank you for the generous score.I am glad to see you enjoyed your stay and that you were content with your accommodations.We truly believe in providing a warm and comfortable stay for all our guests. I am happy to see you were pleased with our service.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management
par un voyageur de Dreux
Publié le 15 août 2024 sur Expedia
Parking auto payant 30 CAD par nuit
Commentaires de Gestion de l’hôtel
15 août 2024 par Prathamesh Walzade, Gestion de l’hôtel
Hello Lahouari,Thank you for taking the time to share your feedback about your recent stay at Embassy Suites. We appreciate your comments and value your input.Please note that parking is a paid service at all hotels on the airport strip, including ours.Thank you once again for your review!Best Regards,Hotel Management
par un voyageur
Publié le 13 août 2024 sur Expedia
Vous ne devriez pas charger le stationnement a vos client. Je me suis senti volée.la chambre était beaucoup trop froide et impossible a réchauffer.
On a dû ferme le système de ventilation. Manque de serviettes. 2 pour une famille. C est pas assez.
Commentaires de Gestion de l’hôtel
15 août 2024 par Prathamesh Walzade, Gestion de l’hôtel
Hello Eric,Thank you for your message.I appreciate the time you took to write your review regarding the experience you had from your recent stay at the Embassy Suites.I am sorry to hear about the multiple issues you encountered in your suite. I assure you this is not the standard we hold ourselves to and it definitely does not reflect the goals we plan to achieve.We will investigate into what went wrong to make sure this does not becoming an occurring issue in the future.I ask that if you ever encounter a similar issue in your upcoming stay, please contact the front desk or housekeeping. We are dedicated to make sure every guest has a welcoming, hassle free experience during their stay, and we would have been more than happy to hear and assist you.Thank you for choosing the Embassy Suites. We look forward to hosting you again in the near future.Sincerely,Hotel Management
par un voyageur
Publié le 8 août 2024 sur Expedia
Même avec une arrivée tardive dans la nuit, nous avons eu notre chambre.
Commentaires de Gestion de l’hôtel
9 août 2024 par Prathamesh Walzade, Gestion de l’hôtel
Dear Tanya,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards,Hotel Management
par un voyageur
Publié le 30 juin 2024 sur Expedia
Excellent
Commentaires de Gestion de l’hôtel
30 juin 2024 par Prathamesh Walzade, Gestion de l’hôtel
Dear Charlyse,Thank you for your review and for choosing our hotel. I’m happy that you enjoyed your stay and I’m looking forward to having you again as a guest in our hotel.Best Regards Hotel Management
par un voyageur
Publié le 25 mai 2024 sur Expedia
Tks
Commentaires de Gestion de l’hôtel
25 mai 2024 par Prathamesh Walzade, Gestion de l’hôtel
Dear Pierre-Anne,We’re sorry to hear you didn’t have a good experience with your recent stay with us. May we request you to please elaborate the issue for our better understanding.We work really hard to make sure our customers love our services.Please let me know if I can be of further assistance.Best RegardsHotel Management
par un voyageur
Publié le 25 avr. 2024 sur Expedia
x
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Prathamesh Walzade, Gestion de l’hôtel
Dear Alain, Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I’m sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!
par un voyageur
Publié le 25 mars 2024 sur Expedia
We had an issue with the transport shuttle that was complimentary (it was already full when it got to our terminal and had already been waiting for it 20 minutes - it runs every 30 minutes). When the driver told us to wait for the next one in 30 other minutes we weren't satisfied with this delay (would have been a 50 minute wait for a five minute shuttle) and felt this was unacceptable because we only had 6 hours to spend in the room before our next connecting flight. I called the hotel and the front desk clerk told me he would fix this and that he would have the driver back again in 10 minutes, which he did (we ended up waiting 35 minutes total at the airport - considering the shuttle is at every 30 minutes, that felt like the best effort he could make and we were satisfied). Another couple of travelers were also waiting for the shuttle and were very happy that we tried to find a solution. The driver did come back but we got the impression that he was a bit unhappy about our demand as he didn't say hello, and did not interact at all with us. We understand that the shuttle's capacity and frequency isn't under his control but still, we wanted to mention it. I don't know if there is any solution to this but we kindly wanted you to know.
Commentaires de Gestion de l’hôtel
26 mars 2024 par Samad S, Gestion de l’hôtel
Dear Steve,Thank you for your feedback on your stay with us. We are disappointed that we were unable to meet your expectations on our shuttle service. While we do our best to accommodate every guest's needs, there are times when the shuttle does fill up and this could cause unfortunate delays. It does seem as though our team went over and above to try and find you a solution in the end. We will however speak with the shuttle company regarding the driver's attitude as providing a courteous and service friendly experience is a standard practice for us even in challenging circumstances.Hopefully we do have an opportunity to have you back with us again in the near future.Best Wishes,
par un voyageur
Publié le 26 janv. 2024 sur Expedia
Tout
Commentaires de Gestion de l’hôtel
30 janv. 2024 par Leo, Gestion de l’hôtel
Good morning Mr. Alexandre,Thank you for your generous score. I am happy to see that we met all your standards during your recent stay at the Embassy Suites.We have a dedicated team that enjoys providing great service and positive experiences for all our guest.Please feel free to share any additional comments regarding your stay.We look forward to hosting you again in the near future.Sincerely,Hotel Management
par un voyageur
Publié le 19 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 janv. 2024 par Leo, Gestion de l’hôtel
Hello,Thank you for providing us with your feedback from your recent stay at the Embassy Suites by Hilton Toronto Airport. We always value the reviews of our guest. I am glad to see you enjoyed your stay and that everything was to your liking. I would appreciate if you could elaborate on your stay as your comments only help us improve our hospitality. Thank you for choosing to stay with us at Embassy Suites and we look forward to hosting you in the near future.
