Note fondée sur 99 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
3,8 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Vancouver
Publié le 3 juill. 2020 sur Expedia
Terrible experience with the management, we never actually saw the condo we booked, as our reservation was relocated at the last minute because the place was "not available for technical reason", we were offered an alternative in a very different location of the city. On arrival, supposedly self-check in, there was no way to enter the appartment and we had to wait for 3 hours, on the sidewalk with suitcases and children, while receiving cigarette butts from the top of the building, for someone from management to come open the door. Wet towels in the dryer, dirty dishes in the dishwasher, otherwise ok. No formal excuse and no refund for the trouble, haven't heard from management since...
Commentaires de Gestion de l’hôtel
21 juill. 2020 par Best regards, Alice., Gestion de l’hôtel
Dear Veronique! I'm really sorry that you have such bad experience in our apartment. I really surprised your valuation of service and comfort. It's a pity that you didn't like, I bring my deepest apologies. We are always available on the phone or on the website. Anyway I hope you enjoyed Toronto.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Billi, thank you for rating our services. We are happy to know you enjoyed our comfortable condo! Thank you for choosing with us. We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
par un voyageur
Great place
Publié le 28 juill. 2024 sur HotelsIt's a nice place but i tought i had a balcony but i didn't
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Marc, thank you for writing a review. We are happy to know you had a wonderful experience staying with us. It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Ramin, thank you for rating our services. We are happy to know you had a wonderful experience staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
par un voyageur de Westmount
Publié le 25 juill. 2024 sur Expedia
This property is managed remotely & no way to contact a real person, I will send a full report on this unprecedented experience
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Alireza, thank you for leaving feedback. We apologize for the inconveniences. Our support team was in contact with you all the time and provided suggestions to resolve difficulties you encountered before our representative arrives. Thank you for staying with us.Kind regards, Globalstay team.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
The email communication was difficult. Spoke to different people all the time it seemed, hotel would be much easier.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Russell, thank you for leaving feedback. We apologize for the inconvenience. During days leading to your reservation, several shifts of our customer support staff have been working, which is why you have spoken to different support agents. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Disappointing
Publié le 15 juill. 2024 sur HotelsOur stay was disappointing. When we arrived, the building had not received our registration, so Globalstay had to send it. We had to wait almost an hour to access the room. The TV did not work, and there was little toilet paper. This is not a hotel and has few services. We had to put our towels to wash when we left and found the washing machine was full of sheets from the previous guests. We also had to load the dishwasher and could not get it to start. We also had to throw out our garbage when we left. The only good thing was the location and the gym.
Commentaires de Gestion de l’hôtel
19 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Stephanie, thank you for leaving feedback. We apologies for the inconvenience. Due to the reception mistake, we the check-in took extra time. We provide amenities for the first night stay only. Management team has inspected the unit and tested the TV, it was working. It is not mandatory to load the washing machine and dishwasher, however we highly appreciate the help. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 19 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Faraz, thank you for rating our services.It was a pleasure hosting you and we hope to accommodate you again!
par un voyageur
Unit OK but not fun to stay
Publié le 19 juin 2024 sur HotelsProperty is ok not more. Check-in process is not easy as you have to text someone who in is turn talk to someone else, it took long time to get in. They ask cash deposit (not credit card hold, realle expense).
The unit was small and smelling really bad. They let air dry the bedding sheets inside the closet making the unit extremely humide and smell bad. The sheets in the bed was also smelling really bad like it was forgeten wet in the washing machine for weeks.
Only one shower towel was provided wich for us to share it. Theirs no towel renewal during our stay so one towel for 2 person for 3 days !!
Price is excessive for what they offer.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Kevin, Gestion de l’hôtel
Dear Maxime, thank you for leaving a detailed feedback on your stay. We apologize for the inconveniences. The security deposit requirement is stated on the listing page. Management team has inspected the issue and made adjustments to add the dryer to the apartment. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 19 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Kevin, Gestion de l’hôtel
Dear James, thank you for rating our services. We are happy to know you had a wonderful time staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
