Note fondée sur 40 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,5 Service et personnel
3,5 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très bien!
Publié le 15 avr. 2024 sur HotelsLe condos était propre et confortable. J'avais des appréhensions avant mon arrivée parce que la réservation s'était faite sans que je sache les étapes suivantes pour faire le check-in mais finalement, la communication a été parfaite sur le "chat" et par courriel. Le fonctionnement était tout de même simple et efficace.
Commentaires de Gestion de l’hôtel
16 avr. 2024 par Kevin, Gestion de l’hôtel
Dear Martin, thank you for leaving a feedback on your stay. We are glad to know you found our condos to be comfortable and enjoyed your time with us. We apologize for the inconveniences with the communication. Our phone lines may get busy and we are not able to answer every guest. Our email is the best way to communicate with us. Thank you for choosing our services.Kind regards, Kevin. Globalstay team.
par un voyageur
Don’t do it.
Publié le 1 sept. 2024 sur HotelsCalled to make sure I could park there, they said $10 extra dollars, once I booked it they suddenly did not have parking for my first day, but did the second day for $20. They never gave me the correct code to get the fob open to use the parking.
The power went out in half the room the second day there and they ignored me and never had anyone help out or turn it on or tell me who I can talk to to get it on.
I reported a spill in the elevator the second day I was there and it was still there 24 hours after I left.
There is nobody to talk to when you have an issue. And when I was checking in online, the staff that messaged me was pushy and weird.
Moldy bathrooms and pubic hairs all over. Yuck.
No close parking ramps to park elsewhere, I had to park in the street far from the condo, and someone hit and run on my car, they don’t do police reports for that, and I have to take my car 45 minutes away to file a report at a designated location. The condo had zero accommodations for anything.
You have to move your car every three hours no matter the time or you will get a $30 ticket.
Save yourself and stay on the outskirts.
Also their ‘parking spot’ was full of junk as shown in the picture.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Kevin, Gestion de l’hôtel
Dear Guest, thank you for taking time to leave a detailed feedback on your stay. All our parking spots are 20 CAD per night. It was informed to you via emails and is stated in the instructions. We are not owners of the entire building, just some apartments, as such we are do not take responsibility for things happening outside of our apartments. The cleaning crew was reprimanded for quality of their work. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 24 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
9 août 2024 par Kevin, Gestion de l’hôtel
Dear Sharrieff, thank you for rating our services. We would like to highlight that after making a reservation, despite us trying, you have not contacted us. As such, we were unable to provide you with check-in instructions.Regards, Kevin. Globalstay team.
par un voyageur
Quiet area
Publié le 16 juill. 2024 sur HotelsGreat! Quiet neighborhood. No noises from other units. Quiet building. Underground parking. Perfect walking distance to Budweiser outdoor stage.
Commentaires de Gestion de l’hôtel
17 juill. 2024 par Kevin, Gestion de l’hôtel
Dear Jeremiah, thank you for leaving a review. We are happy to know you had a wonderful experience staying with us and enjoyed our convenient location! It was a pleasure hosting you. We hope to accommodate you again!
par un voyageur
Publié le 17 juin 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 juin 2024 par Kevin, Gestion de l’hôtel
Dear Guest, thank you for rating us. We are pleased to know you enjoyed our apartment. We took notes of your critique and suggestions in order to improve quality of our services. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 13 juin 2024 sur Expedia
Check in was at 3. I was with my autistic son, they didn’t give us the key. Had to wait in the lobby with all our bags for a hour until 4pm until the key was in the lockbox. The person was supposed to text me when it was ready. He didn’t. Instead we waited in the hall close to 4 waiting for the lock box to have the key. They won’t discount me, and have not returned my deposit!
Commentaires de Gestion de l’hôtel
20 juin 2024 par Kevin, Gestion de l’hôtel
Dear Tracy, thank you for feedback. We apologize for the inconveniences.As we have warned you, there was an emergency and we had to take extra time to prepare the unit. The security deposit was refunded to you in full, it may take time for them to appear on your bank account. Thank you for staying with us.Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 31 mai 2024 sur Expedia
We had a great time in Taranto! This place was very quiet and easy in and out.
Commentaires de Gestion de l’hôtel
10 juin 2024 par Kevin, Gestion de l’hôtel
Dear Aaron, thank you for leaving a review. We are delighted to know you had a wonderful experience staying with us! It was a pleasure hosting you and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 29 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
28 mai 2024 par Kevin, Gestion de l’hôtel
Dear Kelly, thank you for taking time to rate our services. We are happy to know you enjoyed staying with us! We hope to accommodate you again!Kind regards, Kevin. Globalstay team.
par un voyageur
This is far from magnificent…
Publié le 3 avr. 2024 sur HotelsThe apartment was not located where it’s was shown on the map or near its listed local attractions. Scotibank arena is a 30min walk, not the 3min walk as was advertised.
The information is incorrect. And Global Stays is a horrible company to deal with.
This apartment was in fact 2.5 km from the shown location and very isolated. This resulted in needing to pay for Ubers multiple times per day, adding huge unexpected expenses to the 5 day stay.
To put this into context. The apartment was booked the night before check in at 11pm. All required ID and deposits were supplied and paid immediately. And only once the check in instructions where provided I noted the location was not as shown as on the map when booking.
I attempted multiple times to contact GLOBALSTAY and they did not acknowledge the error or assist in offering a refund. They will claim the address is correct, which it is, they will say the “precise address” is displayed… but like most travellers I book my hotels by the location map, and the written noted distances from the main attractions. If it’s written a “3minute walk” you believe that to be true and correct.
I do not copy the address and open it in a new google maps window to check the website was showing the correct embedded Google location map and the correct text description / distance to the local attractions.
It was horrible customer service provided by Global Stays. The whole trip to Toronto was tarnished by this.
Commentaires de Gestion de l’hôtel
4 avr. 2024 par Kevin, Gestion de l’hôtel
Dear Emma, thank you for leaving a feedback on your stay. We provide the accommodation our guests have reserved. As you yourself have stated, the address of the apartment is stated on the listing page. The map might have glitched and showed the wrong location. We are sorry that this happened to you. You may always contact the customer support team using provided contacts on the listing page to ask questions before making the reservation. Kind regards, Kevin. Globalstay team.
par un voyageur
Publié le 19 mars 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 avr. 2024 par Kevin, Gestion de l’hôtel
Dear Lindsay, thank you for the rating. We are delighted to know you enjoyed staying with us! Thank you for choosing our services and we hope to accommodate you again!Kind regards, Kevin. Globalstay team.
