Note fondée sur 428 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,9 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Très correct avec mention pour le restaurant
Publié le 8 août 2024 sur HotelsSéjour d'ine nuit, correspondant à notre arrivée sur Toronto et pour un transit vers Montréal.
Nous avons apprécié la chambre, très correcte et surtout la qualité de la restauration délivrée par le Perkins.
Commentaires de Gestion de l’hôtel
9 août 2024 par Akshit, Gestion de l’hôtel
Thank you for choosing to stay with us during your transit to Montreal. We're delighted to hear that you found your room comfortable and that you enjoyed the catering provided by Perkins.Your positive feedback is much appreciated, and we hope to welcome you back on your next visit to Toronto!
par un voyageur
Publié le 2 août 2024 sur Expedia
Noisy last night with a teenager group.
Commentaires de Gestion de l’hôtel
2 août 2024 par Cassiano, Gestion de l’hôtel
Dear Leslie,Thank you for bringing this to our attention. We apologize for any disturbances caused by the group of teenagers last night. We will take steps to address this issue and ensure a more peaceful guest experience in the future. Thank you for your understanding.
par un voyageur
Publié le 29 juill. 2024 sur Expedia
Très bien
Commentaires de Gestion de l’hôtel
30 juill. 2024 par Akshit, Gestion de l’hôtel
Thank you so much for your perfect 5 out of 5 rating! We are thrilled to hear that you had an excellent experience with us. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. We look forward to welcoming you back for another great stay in the future!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
J'ai vu un cafard ramper sur le lavabo de la salle de bain
Je sens l'humidité dans le couloir
Par contre le service a été très rapide
Quand je me suis plaint que le climatiseur ne fonctionnait pas bien, ils ont envoyé quelqu'un pour le réparer dans les 5 minutes.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par Akshit, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay with us. I am very sorry to hear about the issues you encountered, particularly with the cockroach in the bathroom and the humidity smell in the hallway. This is certainly not the experience we aim to provide our guests, and I apologize for any discomfort these issues caused. I am glad to hear that our service team responded quickly to fix the air conditioner and that you found our service to be fast and efficient. Your positive feedback is greatly appreciated. Please be assured that we take cleanliness and maintenance very seriously, and I will address these concerns with our housekeeping and maintenance teams immediately. Your feedback helps us to improve, and we hope to provide you with a better experience should you choose to stay with us again in the future.
par un voyageur
Publié le 3 juin 2024 sur Expedia
Our room was next to the not suppose to exist smoking area and the carpet smelled like ashtray. There was people partying until 3:45 am right next to our room window. Service was terrible. All we got was a room change. Would compare it to a side of the highway motel. Do not go!
Commentaires de Gestion de l’hôtel
4 juin 2024 par Akshit, Gestion de l’hôtel
Thank you for taking the time to share your experience with us. I sincerely apologize for the issues you encountered during your stay. The situation you described regarding the smoking area and noise from the party is unacceptable and does not reflect the standards we strive to maintain. I am sorry that the room change did not resolve the issues to your satisfaction. Your comments about the carpet and overall service are concerning, and we will be addressing these matters with our team immediately to ensure such problems are not repeated in the future. Your feedback is invaluable in helping us improve, and I deeply regret that we fell short during your stay.Thank you again for bringing these issues to our attention. We hope to have the opportunity to make things right and provide you with a much better experience in the future.
par un voyageur
Publié le 15 juill. 2023 sur Expedia
20$ took off my deposit and I don't know why
Commentaires de Gestion de l’hôtel
16 juill. 2023 par Akshit, Gestion de l’hôtel
Thank you for taking the time to share your feedback. We apologize for any confusion regarding the 20 deduction from your deposit. But the charge on your card was supposed to be for your parking that our front desk staff conveyed to you at the time of your check-in.Our utmost priority is to ensure transparency and customer satisfaction, so we are committed to resolving this issue to your satisfaction. Please feel free to contact us my e-mail is gsm2@yyzae.com, so that we can assist you personally.We appreciate your understanding and look forward to resolving this matter promptly.
par un voyageur
Publié le 23 mai 2023 sur Expedia
Not nice
Commentaires de Gestion de l’hôtel
17 juin 2023 par Cassiano, Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 20 août 2022 sur Hotels
Tres bien ! Tout le monde es sympathique
Commentaires de Gestion de l’hôtel
21 août 2022 par Imran, Gestion de l’hôtel
Dear Karine,Thank you very much for taking the time to write a great review and this will be shared with rest of our staff. We look forward to see you again. Thank you again
par un voyageur
Publié le 9 août 2022 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2022 par Imran, Gestion de l’hôtel
Dear Nancy,Thank you very much for taking the time to give such a great rating towards your stay, same will be shared with rest of our staff, We would like to welcome you back to the Holiday Inn Toronto Airport for any of your future stays. We look forward to see you again. Thank you
par un voyageur
Publié le 4 juill. 2022 sur Expedia
