Ratings based on 2,270 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.1 Service & staff
4.1 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 18, 2024
Comment from Hotel Management
Nov. 18, 2024 by Rahul.S, Hotel Management
Dear Mary Daniels,Thank you so much for taking the time to share your 5-star review! We are absolutely thrilled to hear that you had such a positive experience during your stay with us. Your kind words truly mean a lot to our entire team.We’re delighted that you enjoyed [mention specific details from their review, e.g., "the comfort of your room," "our friendly staff," "the quality of our amenities," etc.]. It’s feedback like yours that motivates us to continually strive for excellence in every aspect of our service.We hope to have the pleasure of welcoming you back again soon! If there’s anything we can do to make your next stay even better, please don’t hesitate to let us know.Thank you again for your wonderful review, and we look forward to hosting you again in the future.Warm regards,Rahul.S
by A traveller
Posted Sep. 4, 2024 on Expedia
The property was in a nice location, the reception looks recently renovated and was appealing. The elevators were almost about to breakdown and took lots of time to open at the destination. The rooms were so old and could use a renovation.
Comment from Hotel Management
Sep. 5, 2024 by Chaenelle C. - Night Audit Supervisor, Hotel Management
Dear Reme, thank you for sharing feedback regarding your recent stay with us and I am so sorry for the negative experiences with the elevators. Rest assured, we are working on the elevators and hope we can welcome you back so that we can provide you with an excellent stay as deserved. Thank you for staying with us and we hope to welcome you back soon.
by A traveller
Posted Sep. 4, 2024 on Hotels
Comment from Hotel Management
Sep. 5, 2024 by Chaenelle C. - Night Audit Supervisor, Hotel Management
Hi Roberto, thank you for the amazing scores and we hope to have the pleasure of hosting you again soon!
by A traveller
Posted Sep. 4, 2024 on Expedia
Some issues with cleanliness in the room.
Comment from Hotel Management
Sep. 5, 2024 by Chaenelle C. - Night Audit Supervisor, Hotel Management
Hi William, I am so sorry to read that you experienced issues with the cleanliness. Feedback like this definitely helps and shows us what we need to work on. I do hope that you will give us another chance to provide you with the excellent service that you deserve. Thank you so much for staying with us and we hope to see you again soon!
by A traveller
Posted Sep. 4, 2024 on Hotels
Comment from Hotel Management
Sep. 5, 2024 by Chaenelle C. - Night Audit Supervisor, Hotel Management
Dear Marvin, thank you for the perfect rating! We are delighted to see that you had a wonderful time at our property and hope to welcome you back soon!
by A traveller
Posted Sep. 4, 2024 on Expedia
Comment from Hotel Management
Sep. 4, 2024 by Charles Otter, Hotel Management
Hi Scott,Glad to know from your rating that you had a very good stay with us. We look forward to welcoming you back.Kind regards CharlesGeneral Manager
by A traveller
Posted Sep. 4, 2024 on Hotels
Comment from Hotel Management
Sep. 4, 2024 by Charles Otter, Hotel Management
Hi Lingly,Thanks for the very good rating, clearly you had a great stay and we look forward to welcoming you back.Kind regards CharlesGeneral Manager
by A traveller
Posted Sep. 4, 2024 on Hotels
Comment from Hotel Management
Sep. 4, 2024 by Charles Otter, Hotel Management
Dear Susan,Great to know you enjoyed your stay, we look forward to welcoming you back in the future.Kind regards,. CharlesGeneral Manager
by A traveller
Posted Sep. 4, 2024 on Expedia
Great location! Good access to downtown, loved the clean rooms and comfy bedding and pillows! Staff was very nice friendly and professional.
Comment from Hotel Management
Sep. 4, 2024 by Charles Otter, Hotel Management
Hi Janice,Thank you so much for the perfect score! We're thrilled to hear you enjoyed our convenient location, clean rooms, and comfortable bedding. It's also wonderful to know that our staff made a great impression. We hope to welcome you back soon!Kind regards CharlesGeneral Manager
by A traveller
Posted Sep. 3, 2024 on Expedia
3-Star Hotel with a beautiful facade parading as 4-star. A La Carte everything, pricey on-site restaurants, elevators that didn’t work (broken), or were running very slow in a high rise building (had to take the dank, dirty, dark emergency exit stairs because there aren’t any regular staircases) from a high floor because elevators were not operating. No doormen despite non-working rotary entrance; no bellman; no luggage carts, but pay-for a la carte valet service available. Understaffed front-desk staff was slammed with holiday weekend guests. Need for extra staffing should have been anticipated by management. Check-out line was long and desk staff were obviously stressed. “Expedited Check Out” consisted of dropping your room key-cards in a box with a slot on top. Waiting to see what we’ll be “nickled and dimed” for without being able to review and approve our bill. Beds were comfortable and bedding was clean. The sheer curtains were shredding from sunlight and age. Carpeting felt somewhat sticky. Wore flip-flop slippers in-room.
Comment from Hotel Management
Sep. 3, 2024 by Cristine Sy Director of Revenue Management, Hotel Management
Dear Lisa,Thank you for your feedback.We'll share your thoughts on the pricing to the third party operating the restaurant. We do understand that at the moment there is only a la carte menu and that buffet breakfast might have been better, we'll let them know of this as well and that hopefully there will be buffet breakfast in the near future.Our elevators do need some upgrade and the repair and replacement are actually underway and we are also looking forward to its completion. Thank you for bringing to our attention the emergency exit stairs and we'll work on adequate lighting as well as keeping this area tidy. Staffing can be a challenge and it does affect our operations. We are doing our best to get our hotel teams with sufficient and caring members to serve our guests.We have noted also your feedback on our guest room and we are glad that you find the bed and bedding clean and comfortable. Carpet cleaning is definitely to be scheduled and we'll also look into replacing the sheers.Thanks again for your feedback. Allow us to work on these improvements and to have you back again as our guest to experience a better stay.Yours truly,Cristine
