Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,6 Propreté de la chambre
2,2 Service et personnel
2,4 Confort de la chambre
2,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Aurait pu être mieux
Publié le 9 oct. 2018 sur HotelsAppartement très bien situé. Près du CN Tower, Union Station pour le train vers Pearson et se fait à pied pour les autres attraits touristiques (Kensington market, chinatown, Jack Layton's Ferry pour les iles de Toronto et voir la skyline.
Appartement situé près d'une autoroute (Gardiner Express way) donc très bruyant. Appartement qui peut coucher 6 car 2 chambres à coucher et divan-lit. Nous étions 5 mais le divan-lit était brisé donc inutilisable. La 5e personne a dû se contenter du futon dans le salon. Il n'y avait pas de grille-pain donc devait faire griller nos rôties dans le four… Il n'y avait pas non plus de table de cuisine. Seulement un ilôt avec 2 bancs donc à 5 pour manger, il n'y avait pas de place. Nous devions manger sur les divans dans le salon. Nous avons manqué de débarbouillettes pendant le séjour. Il n'y avait que 2 débarbouillettes pour 5 personnes pour 3 nuits… L'appartement était très beau mais l'équipement était au minimum par contre. Le décodeur était aussi difficile à comprendre puisque nous n'avons jamais réussi à écouter les postes de télévision normales. Nous n'avions accès qu'à NetFlix, YouTube ou autres canaux semblables.
Commentaires de Gestion de l’hôtel
10 oct. 2018 par Grid, Gestion de l’hôtel
THANK you very much for your stay. It was our pleasure hosting you.
par un voyageur
No me gusto el servicio
Publié le 6 août 2019 sur HotelsCuando llegamos nunca nos recibió nadie a pesar de que me dijeron que me iban a estar esperando, tuvimos que entrar al departamento con ayuda de otra persona por la seguridad que tiene el edificio, al entrar al depa estaba en orden pero los cristales que dan a la calle estaban demasiado sucios, nunca fueron hacer la limpieza y en el contrato decía que si la iban hacer, aparte no me han reembolsado mi deposito de $ 250.00 CAD y lo sigo esperando.
Commentaires de Gestion de l’hôtel
13 août 2019 par Benz, Gestion de l’hôtel
Hi Alejandro,
Thank you for sharing your feedback. We're sorry that your experience didn't match your expectations. It was an uncommon instance and we'll do better.
Please feel free to reach us out to our hotline with any further comments, concerns, or suggestions you wish to share. We would like to make things right if you give us another chance.
Sincerely,
Your Pelican Team
par un voyageur
Publié le 3 août 2019 sur Expedia
Commentaires de Gestion de l’hôtel
4 août 2019 par Pelican Team , Gestion de l’hôtel
Thank you.
par un voyageur
Publié le 20 nov. 2018 sur Hotels
This was a great place to stay. It is managed like an air b&b so you don't do the desk check in. You call and then they give you a building code. The key is in the room. The place was very nice. Much better than a hotel. 2 rooms, kitchen, living room, wifi. Close to everything downtown Toronto.
Commentaires de Gestion de l’hôtel
29 nov. 2018 par Grid, Gestion de l’hôtel
Thanks for leaving us such a wonderful review. We are glad that you and family loved our services, our dedicated staff will be pleased to learn of your high praise. They work very diligently and it will provide them with great encouragement to keep doing what they are doing. Next time you or your friends want to visit us, please give us a call in advance and we will provide you with the best possible deals and options that you will not find online. Thank you, once again, for your kind words.
par un voyageur
Need to get their act together
Publié le 5 nov. 2018 sur HotelsEach unit has a unique floor plan. My unit had a million dollar view and college dorm furniture. I called management every day with many issues regarding the condo. The TV never worked and on the 5th day a tech came and said the TV was not activated and he took the TV box with him to repair for a future tenant. The bathroom door on the bathroom of the master bedroom was missing and the window blinds did not close fully on the bedroom window, so the adjacent building could look in on you sitting on the toilet. The sliding door to the balcony did not lock, broken blinds on most of the windows and one broken pull, several light bulbs were out or missing.
Very little instruction was given upon arrival of how to use the key fobs for entry, parking garage entry, and even where to be able stop on the street behind the condo to unload luggage. There is no stopping on the traffic heavy York Street.
FYI the street behind is called Grand Trunk, that is the place to stop and unload. If you call Uber tell them 19 Grand Trunk. Number 19 is the building next door or say Grand Trunk Crescent, which is the drive thru for the 14 York building.
There is a lot of traffic noise from the freeway below if noise bothers you.
Commentaires de Gestion de l’hôtel
12 nov. 2018 par Jon, Gestion de l’hôtel
Thank you for leaving us a review.
Your understanding and patience is very important to us and you can be sure that your concerns will be forwarded immediately to management and maintenance. We do apologize you have gone through that, we are usually known for outstanding service.
par un voyageur de HALIFAX
Publié le 11 oct. 2018 sur Expedia
Property was not the same as photos shown on Expedia. No toaster, but there was a blender?? No cover on one box spring, no headboard in one room, mattresses very uncomfortable, actually thought I might be sleeping on a box spring. Linens were old and pilly. carpet in bedrooms not vacuumed and very stained. 4 bath towels, 2 hand towels, 3 face cloths for 5 people - requested more - promised but never delivered. Hardwood floors were heaved (like speed bumps) in two areas - actually dangerous to walk on - I had to walk 82 year old mother around in fear that she fall and break a bone, condo should not have been available to rent. Received an apology after checked in but should have been advised before hand and offered another location. Was told by Jackie she would contact management for some compensation but never heard back - what a surprise! Oven was dirty, oven mitts were very old and dirty. No dish cloth, only a very old used sponge. Paper towel holder -no paper towel. All these little things make for a bad experience. Charged $95 cleaning fee - and I had to vacuum floor myself. Only positive was the location of the condo. Name is misleading as no right minded executive would ever stay at this property. Unfortunately when I booked property, it was new to Expedia and there were no reviews. I would recommend that Expedia take this property off their site to save reputation. I called Pelican Executive Stays before my departure to ensure they knew 5 people staying
Commentaires de Gestion de l’hôtel
25 févr. 2019 par Grid, Gestion de l’hôtel
Thanks
par un voyageur
B&B falsely advertising as an hotel
Publié le 13 juill. 2018 sur Expedia
Pour : Being downtown Toronto, the parking space was appreciated. Other than that, well...
Contre : Expedia should not allow B&B to advertise as hotel or clearly indicate it.
Despite the fact its location was convenient (ps they are not "at" but "close" by the Rogers Center) and the indoor parking space, this is not an hotel as seen on Expedia), but a poor 1-star B&B. And an overpriced one as well: old Ikea furniture (including bed and mattress), wrinkled bed linens (were not sure they have been washed), various marks, spots and many holes in the wall, bathroom without door, broken vertical store (unable to close). Its seems that the building has a lot of B&B with all the bad inconvenient: noises, traffic, people being sick in corridors and awful smell.
par un voyageur de Silicon Valley
Close to main attractions in downtown Toronto
Publié le 29 juin 2018 sur Expedia
Pour : Location
Contre : Please clean and maintain the unit!
The property has the perfect location, however needs maintenance and cleaning! Towel racks are broken, door is missing in the master bedroom, lamps are dirty, the blinds need maintenance. Toiletries are of the lowest quality, so disappointed!
par un voyageur
Publié le 20 juin 2018 sur Expedia
Our suite wasn't cleaned at all and was in very poor condition,one bedroom had a mattress on the frame and the other bedroom had a boxspring on the frame.There was coffee but no coffee pot?? Overall was not in good condition,dirty walls and carpets,kitchen sink was plugged with old food! Would not recommend or stay again.The only plus was the location.
Recommandé
pour Tout le mondepar un voyageur de Ottawa
great price, great location
Publié le 28 mai 2018 sur ExpediaBest price for the area. A bit run down with broken towel racks and closet doors. Very comfortable space for 3 people. However, on-site staff was impossible to get a hold of.
