Ratings based on 2,410 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 23, 2024 on Expedia
Above our room 312 was construction drilling and hammering at 6:30 a.m. to 9 a.m.
Comment from Hotel Management
Aug. 23, 2024 by Management Team , Hotel Management
Thank you for feedback. We apologize for the inconvenience and the disturbance you faced. We shall look into the matter.
by A traveller
Posted Aug. 22, 2024 on Expedia
The room wasn't ready when checking in at around 11pm and we had to wait. Not good at all.
Comment from Hotel Management
Aug. 22, 2024 by Management Team , Hotel Management
Thank you for your feedback. We are sorry for the inconvenience you faced at the time of checking in. We shall take this into consideration and improve our services to provide better service to our guests.
by A traveller
Posted Aug. 22, 2024 on Expedia
Comment from Hotel Management
Aug. 23, 2024 by Management Team , Hotel Management
Thank you for giving us a perfect rating. We hope to welcome you back soon for another great stay at the Sheraton Gateway.
by A traveller
Posted Aug. 21, 2024 on Expedia
Overall superior experience, staff were professional and courteous definite ambassadors for the Sheraton brand. Rooms and restaurant service are second to none, continued success to the Team for 2024.
Comment from Hotel Management
Aug. 22, 2024 by Management Team, Hotel Management
Thank you for sharing such an amazing experience. We are delighted to know that you had a great stay at the Sheraton Gateway. We look forward to welcoming back soon.
by A traveller
Posted Aug. 20, 2024 on Expedia
Comment from Hotel Management
Aug. 22, 2024 by Management Team , Hotel Management
Thank you for giving us a perfect rating. We hope to welcome you back soon at the Sheraton Gateway.
by A traveller
Posted Aug. 20, 2024 on Expedia
Great place for a layover. Great people. The restaurant on site was very good as food was wonderful plus a very efficient, courteous and kind staff. Pool and gym were excellent. The convenience to the terminals is worth its weight in gold. Will definitely stay again.
Comment from Hotel Management
Aug. 22, 2024 by Management Team , Hotel Management
Thank you for sharing such a fantastic review. We are delighted to know that you enjoyed your stay at the Sheraton Gateway.
by A traveller
Posted Aug. 20, 2024 on Expedia
easy access to the terminal
Comment from Hotel Management
Aug. 20, 2024 by Management Team , Hotel Management
Thank you for your feedback. We are glad to know that you enjoyed your stay at the Sheraton Gateway.
by A traveller
Posted Aug. 19, 2024 on Expedia
The only thing I didn’t like was the checking. We were in line for an hour an the staff seemed really slow
Comment from Hotel Management
Aug. 20, 2024 by Management Team, Hotel Management
Thank you for your review. We apologize for the inconvenience and shall take that into consideration to provide better service to our guests. We hope to welcome you back soon for a better experience.
by A traveller
Posted Aug. 19, 2024 on Expedia
Best way to stay and catch and early flight in Toronto
Comment from Hotel Management
Aug. 20, 2024 by Management Team , Hotel Management
Thank you for your review. We are delighted to hear that your stay was comfortable at the Sheraton Gateway.
by A traveller
Posted Aug. 19, 2024 on Expedia
Staff was incredible!
Comment from Hotel Management
Aug. 20, 2024 by Management Team , Hotel Management
Thank you for your feedback. We are glad to know that you had a positive experience overall at the Sheraton Gateway.
