Note fondée sur 582 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Expedia
C'était bien comme chambre.. ♡
Une belle suite 2 étages ! Plus un gros gros bain tourbillon !!! Le lit pas terrible cote confort .. mais pour 1 nuit.. c'était parfait 😀
Commentaires de Gestion de l’hôtel
8 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mylene,Thank you for the 5 out of 5 rating and for sharing your feedback with us! We are pleased to hear that you enjoyed your beautiful 2-story suite with a big whirlpool bath during your stay. We appreciate your comments about the comfort of the bed and are glad to hear that it was suitable for your one-night stay.Your feedback is valuable to us as we strive to provide a comfortable and enjoyable experience for all our guests.We are delighted that you found your stay to be perfect overall, and we hope to have the opportunity to welcome you back for another wonderful experience in the future. Thank you for choosing to stay with us!Sincerely, Hotel Manager
par un voyageur
Publié le 24 avr. 2024 sur Expedia
Arrivée à 1h du matin suite à un vol de correspondance cancellé, accueilli par un commis d’une arrogance comme j’en ai rarement vu. Il a tout de suite constaté qu’il y avait une erreur de date à ma réservation fait 30 minutes plus tôt, il a immédiatement poursuivi: « appelez Expedia, ils vont m’appeler mais je refuserai la modification. »
Il m’a donc fait payer une seconde nuitée pour me donner accès à ma chambre si salle que j’ai dormi avec mes vêtements. Un couvre-lit taché de blanc séché (if you know, you know), des poils dans les serviettes, une vieille odeur de cigarette masqué par du patchouli, et j’en passe.
Bref, j’aurais dû dormir sur les bancs de l’aéroport. Ça m’aurait évité de payer 300$ pour un motel insalubre et j’aurais été mieux traitée.
**J’ai appelé le service à la clientèle d’Expedia; ils ont contacté l’hôtel et le même Commis leur a effectivement refusé toute modifications à ma réservation.
Commentaires de Gestion de l’hôtel
25 avr. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Chantal,We were disappointed to read about the experience you had during your stay with us. While an apology will regrettably not alter the outcome of your experience on this occasion, we do extend it with all sincerity. We certainly empathize with all the points you mentioned in your review. We will look into each issue that you have noted in an attempt to correct and improve our hotel and services. I hope you reconsider.Sincerely, Hotel Manager
par un voyageur
Publié le 13 janv. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 janv. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Manon,Thank you for taking the time out of your busy schedule to write a review about your stay at our hotel. We would like to know what we can improve to earn a 5-star review on your next stay.Sincerely, Hotel Manager
par un voyageur
Publié le 26 nov. 2023 sur Expedia
The place really quiet. Everything you need is around the Super 5 Inn. The receptionist gave us an excellent service. We recommend.
Commentaires de Gestion de l’hôtel
28 nov. 2023 par Hotel Manager , Gestion de l’hôtel
Dear Roberto,Thank you for your wonderful review and the perfect rating! We're thrilled to hear that you enjoyed the quiet location of the Super 5 Inn and found everything you needed nearby. It's also great to know that our receptionist provided excellent service. Your recommendation means a lot to us. We look forward to welcoming you back in the future!Sincerely, Hotel Manager
par un voyageur
Publié le 22 nov. 2023 sur Expedia
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Commentaires de Gestion de l’hôtel
23 nov. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Charles-Antoine,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
par un voyageur
Publié le 19 oct. 2023 sur Expedia
quality/price
Commentaires de Gestion de l’hôtel
19 oct. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Mahfoud,We're delighted to hear that you found our quality and price to be excellent, with a 5 out of 5 rating. Your satisfaction is important to us, and we look forward to serving you again in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 16 sept. 2023 sur Expedia
Just don’t stay there
Commentaires de Gestion de l’hôtel
17 sept. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Virginie,We work very hard to provide the highest level of service for all of our guests, which is why we cannot apologize enough for your stay being so disappointing. Please know that your feedback is very important to us, and we would welcome an opportunity to learn more about the particulars of your situation, which is critical to helping us understand where we went wrong. With this in mind, if you would be kind enough to contact us, we can discuss and sort it out for the betterment of our services. Please reconsider and visit us again.Sincerely, Hotel Manager
par un voyageur
Publié le 4 sept. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 sept. 2023 par Hotel Manager, Gestion de l’hôtel
Dear Emily,Thank you for taking the time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 4 to 5, please be sure to let us know. We appreciate your business.Sincerely, Hotel Manager
par un voyageur
Publié le 27 août 2023 sur Expedia
5 minutes après notre départ, ils nous ont piqué (= volé)
136 euros. Ils nous avaient demandé; à l'arrivée, une
caution de 100 euros.
Commentaires de Gestion de l’hôtel
28 août 2023 par Hotel Manager, Gestion de l’hôtel
Dear Pierre,We have taken note of your comments and will review and investigate them further. Please give us some time so that we can verify your claims. We apologize for any inconvenience.Sincerely, Hotel Manager
par un voyageur
Publié le 18 août 2023 sur Expedia
The service was excellant and the hotel was very calm. We couldn’t hear other rooms when we were in ours.
Commentaires de Gestion de l’hôtel
31 août 2023 par Hotel Manager, Gestion de l’hôtel
Dear David,We're delighted to hear that you had an excellent stay with us! It's great to know that you enjoyed the calm atmosphere and appreciated the excellent service. We strive to provide a comfortable and peaceful environment for our guests. Thank you for your positive feedback, and we hope to welcome you back for another wonderful stay in the future.Sincerely, Hotel Manager
