Note fondée sur 288 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
3,8 Service et personnel
4,2 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2023 par The Westlake Hotel, Gestion de l’hôtel
Hi Isabelle,Thank you for your fantastic review and for rating your experience with us a perfect 10/10! We are thrilled to hear that you thoroughly enjoyed your stay and that we were able to meet and exceed your expectations.At The Westlake Hotel, we strive to provide exceptional service and create memorable experiences for our guests, and it is truly rewarding to know that we succeeded in doing so for you. Your kind words serve as a great motivation for our team.We appreciate your recognition of our efforts and we look forward to welcoming you back for another exceptional stay in the future. If there is anything else we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
par un voyageur
Publié le 17 sept. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
19 sept. 2023 par The Westlake Hotel, Gestion de l’hôtel
Hi Lise,Thank you so much for taking the time to leave us such a fantastic review! We truly appreciate your kind words and are thrilled to hear that you had a wonderful experience at our hotel. Your perfect 10/10 rating means a lot to us and serves as a great motivation for our team.We strive to provide exceptional service and ensure our guests have a memorable stay, so it's rewarding to know that we succeeded in meeting your expectations. If there is anything else we can do to make your future visits even more enjoyable, please do not hesitate to let us know.Once again, thank you for choosing our hotel and sharing your positive experience. We can't wait to welcome you back for another excellent stay!
par un voyageur
Publié le 21 août 2023 sur Expedia
Le par terre était horriblement sale, nous avons passé plusieurs fois la serpillière pour que le sol ne soit pas collant, les serpillières étaient dégelas. Concernant les draps non ne parlons pas de côté hygiène, c'est vraiment la catastrophe.
Commentaires de Gestion de l’hôtel
22 août 2023 par The Westlake Hotel, Gestion de l’hôtel
Hi Shamou,Thank you for taking the time to share your review with us. We truly appreciate your feedback and are sorry to hear about the issues you encountered during your stay. We apologize for any inconveniences you experienced and assure you that we take your comments seriously. We have shared your feedback with our team to address the concerns you raised, and we will take the necessary steps to ensure that similar issues do not occur in the future.Once again, thank you for bringing these matters to our attention. We hope to have the chance to welcome you back and provide you with an improved experience.
par un voyageur
Publié le 12 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2023 par The Westlake Hotel, Gestion de l’hôtel
Hi Karen,Thank you so much for your wonderful 5-star review of the Westlake Hotel! We truly appreciate you taking the time to share your positive experience with us.We're thrilled that you had such a fantastic stay and that we were able to exceed your expectations. Providing exceptional service and creating a memorable experience for our guests is what we strive for, and we're delighted that we succeeded in doing so for you.Your feedback means a lot to us, and it serves as a great motivation for our team. We're glad that you enjoyed our amenities, and we hope that you had a comfortable and relaxing time during your stay.Thank you once again for choosing the Westlake Hotel. We can't wait to welcome you back for another exceptional experience. If there's anything we can do to make your next visit even more enjoyable, please don't hesitate to let us know.
par un voyageur
Publié le 9 août 2023 sur Expedia
Everything works with keypad and code that was so cool ! It was the first time that no one was at the entrance and they send you an email with all codes and details.
Commentaires de Gestion de l’hôtel
9 août 2023 par The Westlake Hotel, Gestion de l’hôtel
Hi Alycia,Thank you for taking the time to share your feedback with us. We are delighted to hear that you had a positive experience with our keypad and code system during your recent stay at our establishment.We understand the importance of providing convenience and flexibility to our guests, and our keypad and code system allows for a seamless check-in process. We are glad that you found it cool and were able to appreciate the convenience it offers.At our premises, we strive to ensure that our guests feel comfortable and welcomed, even if there may not be someone physically present at the entrance. We believe that providing you with all the necessary codes and details in an email is the best way to ensure a smooth and hassle-free arrival for our guests. We are delighted to know that this approach worked well for you.Your positive feedback serves as a great motivation for our team, and we are grateful for your kind words. If you have any further suggestions or if there is anything else we can do to enhance your experience, please do not hesitate to let us know. We are always eager to improve and provide the best possible service to our valued guests.Once again, thank you for choosing The Westlake Hotel, and we look forward to welcoming you back in the future.
par un voyageur
Publié le 18 juill. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
2 sept. 2023 par The Westlake Hotel, Gestion de l’hôtel
Hi Marie,Thank you so much for taking the time to leave us a 4-star rating! We are thrilled to hear that you had such a wonderful experience at Westlake Hotel. Providing exceptional service and creating memorable stays for our guests is our utmost priority, and we are delighted to know that we succeeded in doing so for you.We truly appreciate your kind words and positive feedback. It means a lot to our team, who work tirelessly to ensure that every aspect of your stay is perfect. Your rating serves as motivation for us to continue delivering exceptional service to all our guests.Should you plan to visit again in the future, we would be honored to welcome you back to Westlake Hotel. Until then, safe travels and thank you once again for choosing us as your preferred accommodation.
par un voyageur
Publié le 16 juill. 2023 sur Expedia
Le plancher était très sale et collant. L’air climatisé ne fonctionnait que dans le salon/cuisine. Aucune fenêtre dans la chambre #2.
Commentaires de Gestion de l’hôtel
17 juill. 2023 par Westlake Hotel, Gestion de l’hôtel
Dear Valérie,Thank you for sharing your feedback regarding your recent stay. We apologize for any inconvenience you may have experienced during your stay. We understand that the cleanliness of the floor did not meet your expectations and we have made sure that our housekeeping team addresses this promptly. We apologize for the issue with the air conditioning and we will investigate and resolve it as soon as possible. We value your feedback and hope to have the opportunity to provide you with a better experience in the future.Best regards,
par un voyageur
Publié le 8 juin 2023 sur Expedia
Easy access, well located by the lake, clean room - overall great experience and would go back!
Commentaires de Gestion de l’hôtel
9 juin 2023 par Westlake Hotel, Gestion de l’hôtel
Hello Jean,We want to express our gratitude for your kind words in your review. Your positive feedback motivates us to maintain our high standards and we eagerly anticipate the chance to welcome you back in the near future.Best regards,Westlake Hotel
par un voyageur
Publié le 6 juill. 2020 sur Hotels
par un voyageur
Disapointing stay: no service and no hot water
Publié le 17 mars 2020 sur HotelsHotel particulier, aucune personne physique présente sur place. seul contact se fait par courriel et message text. Le "manager" demande quotidiennement si tout va bien mais lorsqu'on lui dit qu'on a un problème il ne répond plus. ca semble etre un message robot.
Très décu car je n'ai pas eu d'eau chaude dans la douche pendant mes 2 nuits et malgré mes relances, on ne m'a jamais répondu.
J'ai également demander du matériel de repassage (table et fer), jamais eu de réponse non plus.
Pour le reste la chambre est moderne et propre... difficile à apprécier sans le service minimum et de l'eau chaude!
