Note fondée sur 455 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 août 2024 par Freeda - W Welcome Team, Gestion de l’hôtel
Hello Maxime, Thank you for taking the time to leave a rating! We are so appreciative of your review and look forward to welcoming you back soon!
par un voyageur
Publié le 24 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
14 août 2024 par Freeda - W Welcome Team, Gestion de l’hôtel
Hello Pierre, Thank you for taking the time to leave a rating! We are so appreciative of your review and look forward to welcoming you back soon!
par un voyageur
Publié le 2 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 juin 2024 par W, Welcome Team, Gestion de l’hôtel
Hello Jean-Philippe, thank you for taking the time to leave us a review! We are thrilled to see you enjoyed your stay with us. We look forward to seeing you again!
par un voyageur
Publié le 28 août 2023 sur Expedia
This was our first and last time at W Toronto. We waited over 2 hours to get our room, without any accommodation excepting taking our luggage. Around 9 PM, the hotel lobby turned into a very noisy nightclub, which could be heard from our room located on the 7th floor, just a few steps from the lobby. People were strolling around and talking loudly in the hallway, and it felt like they were talking inside our room. The guests showed no respect for others, and the hotel was definitely not designed to accommodate a concept like that of the W Hotel. We had booked for 2 nights, and we decided to leave after the nightmare of the nightclub on the first night. It was impossible to get a refund for the second night, citing a non-refundable policy. It's a ridiculous policy that only cares about keeping your money, knowing well that their establishment is not focused on the comfort and tranquility of its guests. Also, frequent vibrations could be heard in the room (probably coming from the subway). Despite the courteous staff and beautiful decor, I will never return to their establishment.
Commentaires de Gestion de l’hôtel
29 août 2023 par Kurtis , Gestion de l’hôtel
Hi Maxime,Thank you for sharing your experience and thoughts. I regret to see that your stay with us fell below your expectations. I deeply apologize for the delay in getting you into your room and we were so grateful for the patience you showed.I see that you booked through Expedia! Should you have any questions regarding your refund for your stay, please contact Expedia's customer support. Unfortunately, their policies are not within our control. Please know, your feedback has been brought to the attention of our Leadership team for review. We certainly take your experience as a learning opportunity and appreciate the time you took out of your day to provide a review.
par un voyageur
Publié le 25 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
14 sept. 2023 par Kurtis, Gestion de l’hôtel
Hi Sylvain,Thank you for taking the time to leave a rating for us. We're thrilled to see you enjoyed your time! We hope to welcome you back soon.
par un voyageur
Publié le 11 août 2023 sur Expedia
J’ai bien aimé l’accueil, mon séjour en général chez Hôtel W. C’est sûr que je reviendrai. Merci
Commentaires de Gestion de l’hôtel
14 août 2023 par Kurtis , Gestion de l’hôtel
Merci d'avoir pris le temps de nous laisser un commentaire. Nous sommes heureux d'apprendre que vous avez apprécié votre séjour et espérons vous accueillir de nouveau à W Toronto! À la prochaine fois!
par un voyageur
Publié le 8 août 2023 sur Expedia
Commentaires de Gestion de l’hôtel
9 août 2023 par Kurtis , Gestion de l’hôtel
Hi Jorge,Thank you for taking the time to leave a rating. We appreciate it and we're so happy to see that you enjoyed your stay. If you have time to provide us additional feedback, please reach out to us! We would love to hear from you. Thank you for choosing W Toronto! Cheers!
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Inside restaurants very good and staff was very good
Commentaires de Gestion de l’hôtel
3 oct. 2024 par Freeda - W Hotel Welcome Team, Gestion de l’hôtel
Hello Harinder, Thank you for taking the time to leave us a rating and such a great review! We appreciate it greatly and hope to welcome you back to our property in the near future
par un voyageur
Great but cold
Publié le 30 sept. 2024 sur HotelsIt was amazing but their A/C system is pretty much left to the hands of the hotel
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Freeda - W Hotel Welcome Team, Gestion de l’hôtel
Good Evening! Thank you for taking the time to leave us a rating and for providing us some valuable feedback! We appreciate it greatly and hope to welcome you back to our property in the near future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Freeda - W Hotel Welcome Team, Gestion de l’hôtel
Hello Robyn, Thank you for taking the time to leave us a rating! We appreciate it greatly and hope to welcome you back to our property in the near future
