Note fondée sur 81 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,2 Propreté de la chambre
2,4 Service et personnel
2,4 Confort de la chambre
1,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 août 2024 sur Expedia
Poor parking on arrival outside space in disrepair and overgrown. Met by a man who hardly spoke English. Dirty/musty smell hit you when he opened the front door- wet carpet smell. Shown to the room through a large room with 1980’s furniture pushed against the walls. Opened the door to the corridor and the heat from the radiator hit you. On entering the room carpet dirty (years) not days - everything covered in a layer of dust. 3 cups provided no saucer. Bottom 2 had biscuit remnants inside. No spoons. Bathroom light not working. Bathroom sealant mouldy. Tea stains/drips down the cupboard fronts. Opened the draws. No bottoms/ broken.
I had taken my 2 grandchildren for a cheap couple of nights. Not expecting the ritz but cleanliness costs nothing. Tried to book somewhere else but nothing available at short notice. Saving grace bed sheets and towels were clean
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Tim, Gestion de l’hôtel
Apologies for the problems you had faced, Tracy! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur
Publié le 26 août 2024 sur Hotels
Should of been 3 night stay but only stayed 1 night this hotel should be condemed its a complete disgusting place to stay
Commentaires de Gestion de l’hôtel
24 oct. 2024 par Lisa, Gestion de l’hôtel
Apologies for the inconvenience caused, Guest! Do not worry we are working day and night for continuous improvement. We ensure a better experience on your next stay. Regards, Lisa
par un voyageur
Publié le 21 août 2024 sur Hotels
par un voyageur
Midweek break
Publié le 15 août 2024 sur HotelsFacilities are surprisingly good. En suite....continuous (very) hot water. Good bed , tv and tea making facilities. Building stiflingly hot including bathroom even though the rads were off!!!
Clearly a drain problem leading to smell in the corridors although to be fair most of torquay seemed to have the same problem.
The carpets and decor need to be addressed as a matter of urgency and then the rooms would be acceptable.
However it must be put into the perspective of £26 / night for a double room!!!!!!!!!!!
The staff were real nice.
par un voyageur
Publié le 12 août 2024 sur Hotels
I think the hotel is renovating. Looks a nice hotel, just need to modernise.
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Tim, Gestion de l’hôtel
Hi, Soledad! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Publié le 4 août 2024 sur Expedia
Avoid room 20 - decor falling off the wall, no smoke detector (it's in the drawer waiting to be attached to the ceiling). Road noise is amplified - very very noisy. No aircon so shutting the window to keep out the noise is unpleasant in the recent very hot weather. Noisy people in room above - you can hear their footsteps quite clearly and lots of tapping and shouting into the early hours too. Managed 2 hours sleep!!
Bad water leak into the bathroom from the room above.
No manager on duty when we departed for the day and expected to be very late, so left an explanatory note requesting another room for our second night.
Manager called me later in the morning, and arranged another room (no. 12), and remained contactable until after 11pm to make sure we could collect the room key when we returned.
That was great service by him.
Parking spaces are limited and very tight.
Property is old and very tired - it was probably very nice at one time.
Bathroom and bedding very clean - big plus point.
It is inexpensive so the maxim you get what you pay for applies.
par un voyageur
Publié le 31 juill. 2024 sur Hotels
par un voyageur
Publié le 25 juill. 2024 sur Expedia
par un voyageur
Publié le 22 juill. 2024 sur Hotels
Hotel looks abandoned lifts dont work no bar or snacks no food at all.windows broken over run with weeds. Stained carpets toilets leaked beer cans everywhere
par un voyageur
Publié le 22 juill. 2024 sur Expedia
Room good but hotel not clean enough strairs are amd around inside not good .there is no one at reception but we called someone came for us.
