Note fondée sur 329 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,6 Confort de la chambre
3,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 août 2024 sur Hotels
All staff was really lovely and access to swimming pool was just a bonus. Also really happy with the breakfast and room service. Thank you so much 🙏
Commentaires de Gestion de l’hôtel
4 sept. 2024 par JCN, Gestion de l’hôtel
Thank you for your positive feedback - we are so glad you enjoyed your stay with us. Hopefully we will see you again in the future.
par un voyageur
Publié le 26 août 2024 sur Expedia
Good hotel lots of leisure facilities and entertainment .
Varied menu options .
Commentaires de Gestion de l’hôtel
4 sept. 2024 par JCN, Gestion de l’hôtel
Thank you for your positive comments - we look forward to seeing you again in the future.
par un voyageur
Publié le 17 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 août 2024 par JCN, Gestion de l’hôtel
It looks like you had a great stay with us - we hope to see you again soon.
par un voyageur
Publié le 13 août 2024 sur Hotels
Really good stay and when got back from meal the evening entertainment was still going so was nice
Commentaires de Gestion de l’hôtel
21 août 2024 par JCN, Gestion de l’hôtel
We hope that you will choose to stay with us again - we are so glad that you had the chance to enjoy our entertainment offering.
par un voyageur
Publié le 12 août 2024 sur Hotels
Good entertainment provide, eat Albert pub a couple of time which was great
Commentaires de Gestion de l’hôtel
4 sept. 2024 par JCN, Gestion de l’hôtel
We are so glad you enjoyed the entertainment we put on. We hope you will come and stay again in the future.
par un voyageur
Overnight stay in August
Publié le 11 août 2024 sur HotelsStayed overnight in hotel as we had a theatre show booked in Torquay on Saturday. Arrived early and was able to check in and pay for parking in the car park. Reception looked good and they were very helpful. Used the lift as we had a small case and were on the 3rd floor. It took forever to arrive and then when it did it was Definitely an experience- wasn’t sure if it was going to break down with the noises it was making and although it said for 6 people I think four would have been a struggle, it was so small, old and dirty. Eventually got to room, whole hotel upstairs in need of a paint and spruce up, looks very tired and the some of our furniture looked old. The chair needed to go to the tip and was quite embarrassing. The room slopped down as I quess this is an old building but it did make me feel uneasy. No pressure in the shower so having a shower was a struggle and the towels were so small they did not cover all body. We did use the bar next door for drink and dinner which was good. There is a lot on offer to do and is obviously a very popular destination for tourists but I did feel lucky that we were only booked in for one night as we would not be wasting any more money. Such as shame as they have a good business there just need to spend some of the takings making it better for the people who keep the business running. On a positive note breakfast was very good, however there is an additional charge as breakfast is not included in the price of the room.
Commentaires de Gestion de l’hôtel
21 août 2024 par JCN, Gestion de l’hôtel
Thank you for your feedback. I will ask housekeeping to change the chair.
par un voyageur
Very dated and not very clean in certain areas.
Publié le 10 août 2024 sur HotelsVery dated and certain areas are not very clean esp games room.. Lack of respect from guests coming to breakfast in pyjamas.
Commentaires de Gestion de l’hôtel
21 août 2024 par JCN, Gestion de l’hôtel
Thank you for your feedback. we do request that guests are suitably dressed in the dining room and we have asked our Dining Room Supervisor to ensure that this is the case.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par JCN, Gestion de l’hôtel
Thank you for your review - we look forward to seeing you again in the future.
par un voyageur
Publié le 21 juill. 2024 sur Expedia
Far too expensive for the condition of the building and standards of the rooms. Staff were extremely friendly, but this doesn’t outshine the fact that this hotel is outdated, unclean and poor value for money. Will not be staying again.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par JCN, Gestion de l’hôtel
Thank you for your feedback. I am sorry that you felt the hotel was not up to the correct cleaning standard - this is unusual as we normally score highly in this area and is something we monitor closely.
par un voyageur
Publié le 7 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 juill. 2024 par JCN, Gestion de l’hôtel
Thank you for your review - we hope to see you again in the future.
