Note fondée sur 923 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,2 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Tres décevant.
Publié le 3 janv. 2023 sur HotelsEnsemble décevant au regard du prix très élevé. Certes, l’hôtel a une jolie histoire et a connu un bel âge d’or, mais il est vieillissant. La vue de la chambre comme du restaurant étaient splendides, et le petit déjeuner offrait un choix très varié. En revanche, la chambre était très vieillotte, la porte fermait mal, la fenêtre calfeutrée au scotch… Et la propreté très moyenne: poil dans la douche, dessous du lit pas nettoyé, moquette pas aspirée, couverts pas nickels, projections de peinture sur les murs, paquet de gâteaux entamé… Le repas du réveillon, malgré le prix, n’était pas d’une grande qualité non plus, et les serveurs du petit déjeuner peu souriants. Bref, nous avons été très déçus pour le prix que nous avons payé.
Commentaires de Gestion de l’hôtel
3 févr. 2023 par Guest Relations, Gestion de l’hôtel
Bonne après-midiMerci d'avoir pris le temps d'évaluer votre séjour avec nous.Je suis désolé de lire que vous avez trouvé des zones de l'hôtel nécessitant une attention particulière.Je discuterai plus en détail des commentaires que vous avez soulevés avec les chefs de département concernés.Nous espérons que nous pourrons vous accueillir à nouveau dans le futur afin que vous puissiez voir les améliorations que nous apporterons en utilisant les commentaires de nos clients.Sincères amitiésL'équipe impériale
par un voyageur
Publié le 25 juill. 2022 sur Hotels
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Alina, Gestion de l’hôtel
Dear Nigel,Thank you for your 10* review. We are delighted to see you have enjoyed your holiday at The Imperial Torquay and hopefully we will get the opportunity to welcome you back in the near future whilst you're visiting South Devon.Kind regards,Customer Care Service
par un voyageur
Publié le 26 sept. 2024 sur Hotels
Lovely authentic hotel that will transport you back to the golden age
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Alina, Gestion de l’hôtel
Dear Christopher,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed the charm and authenticity of our hotel and that it evoked a sense of the golden age for you.We take great pride in preserving the unique character of our property while offering modern comforts, and it’s always a pleasure to know that our guests appreciate that balance.We hope to welcome you back soon for another memorable stay!Kind regards,Customer Care Service
par un voyageur
In desperate need of a make over but nice staff
Publié le 25 sept. 2024 sur HotelsAt first sight of the hotel it is very obvious that it is in desperate need of some TLC. It stated 4 star but I would find it difficult to give it 3 stars. It probably would have been 4 star about 20 years ago. The staff more than make up for the tired property. They were more than helpful and could not do enough for us so 10/10 for them. The building itself has seen better days, the rooms were clean but very tired, new carpet, curtains and paint desperately needed. The bed was very comfortable and room spacious, since we got an upgrade to a room due to security of a lower room I was unable to leave window open. Excellent shower and bathroom was roomy. Variety of drinks in bar is limited and we did not eat in the restaurant. Not far from restaurants and bars but a bit of a hill climb on your way back. If renovated would stay here again.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Alina, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your detailed feedback. We’re glad to hear that our staff made a positive impression during your stay and that their helpfulness contributed to your overall experience—your 10/10 rating for them is truly appreciated!We understand your concerns about the condition of the property, and we’re sorry that it did not meet the 4-star standard you were expecting. Your comments regarding the need for updates, particularly in the rooms, are noted. We are continually reviewing areas in need of attention and hope to make improvements in the near future.It’s great to know you found the bed comfortable and the room spacious, and we’re pleased the shower and bathroom met your expectations. We also appreciate your feedback about the bar selection and will take it into consideration as we work on enhancing our offerings.Thank you again for your thoughtful review, and we hope that if renovations are completed, we’ll have the pleasure of welcoming you back for an even better stay.Kind regards,Customer Care Service
par un voyageur
Publié le 24 sept. 2024 sur Expedia
This hotel is definately not 4 star. It is very dated & in need of a makeover.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Alina, Gestion de l’hôtel
Dear Carol,Thank you for your feedback regarding your stay. I’m sorry to hear that you found our hotel to be dated and not meeting the 4-star expectations. We appreciate your comments, as they are invaluable in helping us identify areas for improvement.Please know that we are actively working on enhancements to provide a more modern and comfortable experience for our guests. Your insights are important to us, and we hope you might consider staying with us again in the future to see these improvements firsthand.Kind regards,Customer Care Service
par un voyageur
Publié le 23 sept. 2024 sur Expedia
The property requires a serious make over. Carpets in rooms and some corridors, need a good clean/replacement. The taps in our bathroom leaked and the bathroom light flickered constantly. Two of our wardrobes lacked a rail to hang clothes and the safe was situated on the floor of the wardrobe. (Receptionist was told on the first day of our stay and six days later nothing had changed!. A number of clients complained to us about the queuing regime before meals likening the process to ‘Butlins’
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Alina, Gestion de l’hôtel
Dear Frank,Thank you for taking the time to share your detailed feedback with us. We sincerely apologize that your stay did not meet your expectations, particularly regarding the condition of the room and the service issues you encountered.We understand how frustrating it must have been to deal with the issues in your bathroom and wardrobe, and we're especially sorry that these concerns were not resolved during your stay. Your comments about the condition of the carpets and the queuing system for meals have also been noted, and we will be addressing these matters with our management and maintenance teams.We are currently reviewing areas in need of attention and have plans to upgrade several aspects of the property. Your feedback is invaluable in helping us prioritize improvements, and we truly appreciate your input.Thank you again for bringing these matters to our attention, and we hope you might consider giving us another chance in the future to provide you with the experience you deserve.Kind regards,Customer Care Service
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The facilities were great.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Alina, Gestion de l’hôtel
Dear Alan,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at the hotel. It was a pleasure having you with us, and we look forward to welcoming you back soon!Kind regards,Customer Care Service
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Lovely
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Alina, Gestion de l’hôtel
Dear Catherine,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at the hotel. It was a pleasure having you with us, and we look forward to welcoming you back soon!Kind regards,Customer Care Service
par un voyageur
Lovely
Publié le 22 sept. 2024 sur HotelsReally enjoyed my stay beautiful hotel
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Alina, Gestion de l’hôtel
Dear Leanne,Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay at the hotel. It was a pleasure having you with us, and we look forward to welcoming you back soon!Kind regards,Customer Care Service
