Note fondée sur 24 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
5,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Birthday
Publié le 28 oct. 2024 sur HomeAwayFun in the sun
par un voyageur
Lovely Host, Outdated Property
Publié le 7 avr. 2024 sur HomeAwayLana, the host, was great to deal with. She messaged me back right away when I had issues with the cleanliness of the room upon arrival. Unfortunately, the property itself had some issues, as did this particular unit. The pros and cons from my stay are outlined below:
Pros
• Floor to ceiling windows in unit
• Lovely forest view (walking path directly below suite)
• Comfy pillows
• Big smart TV
• Big communal pool area
• Jetted tub* (con below)
• Large 2 person standing shower
• Kitchenette with stove and small dishwasher
• Corner unit
• Balcony
• Washer/dryer
• Ample underground parking
Cons
• Sticky/dirty floors upon arrival (Lana sent cleaner back to the room the next day). Counters were also not thoroughly cleaned
• Decor, furniture, floors are dated
• Could use a new duvet; quite lumpy
• Mini fridge is too small, tiny freezer doesn't freeze anything (had water in ice cube trays for 5 days and it did not freeze)
• Small garbage can in kitchen
• Uncomfortable mattress and couch
• Jetted tub hadn't been cleaned (brown gunk came out of the jets when turned on)
• Curtains dirty on bottom (looks like mould)
• "Hot" tub is freezing cold. Had to literally get out after 2 minutes and go back to the room for a hot bath.
• Reception isn't interested in helping you as your unit is technically not resort-owned (ie. bring food from hotel cafe up to room)
• Cafe food is mediocre at best (cold, bland pizza)
Commentaires de Gestion de l’hôtel
8 avr. 2024 par VrboOwner, Gestion de l’hôtel
Glad to hear there were many things you liked about your stay and the property. It was unfortunate to hear about some of the issues that were not up to your standard. I did try to rectify any concern you had (eg. sending in a cleaner for additional cleaning), but when you requested to stay for additional nights (which was given to you at a much discounted rate), I assumed the apartment was to your liking. The furniture in the apartment is new, including the koala sofa bed which most guests rave about the comfort. We do mention in our ad that we are not part of the Wyndham group, so this would affect you being able to order room service. I can't comment too much on the quality of the food at the Wyndham, but the restaurants and cafes in Torquay are consistently rated highly amongst tourists.
par un voyageur
Week long stay
Publié le 22 mars 2024 sur HomeAwayBeautiful location, pool, beach so close. Great bathroom, nice view. Lots of good utensils in the kitchen, however two main concens: 1. Checkin complicated, as had to go to a storage unit for key pickup, which also needed access codes. Also could have used 2 sets of keys, but not supplied. 2. Fridge very small for a week long stay. On the whole would have given 5 stars, but our two concerns brought it down a bit. Thank you.
Commentaires de Gestion de l’hôtel
24 mars 2024 par VrboOwner, Gestion de l’hôtel
Thanks for your review Peter. Glad you enjoyed the place and the location certainly is perfect! Thanks for your suggestion about a second key, we can definitely look into that. In relation to the fridge, unfortunately Wyndham designed all their rooms the same and there is only one provision for an underbench fridge. We are unable to change this. Thanks
par un voyageur
February in Torquay
Publié le 4 févr. 2024 sur HomeAwayWe had a fabulous stay at Torquay 285. The apartment is superb: amazing floor to ceiling glass windows and balcony overlooking a nature reserve; everything you need for a stay - even a washer and dryer and generous amounts of tea and coffee; and a lovely spec all in tip top condition. The resort is superb with a beautiful pool and spa as a sort of oasis in the centre, and then really good facilities such as a well equipped gym…and of course a stones throw from the beach. Highly recommended.
Commentaires de Gestion de l’hôtel
5 févr. 2024 par VrboOwner, Gestion de l’hôtel
Thanks for the lovely review John. Glad you and your family had a wonderful time and enjoyed the apartment. Hope to see you back soon.
par un voyageur
Loved this property
Publié le 25 janv. 2024 sur HomeAwayThis was a great property for a few days away with my partner. The pool was absolutely amazing. Close the beach and shops.
Commentaires de Gestion de l’hôtel
27 janv. 2024 par VrboOwner, Gestion de l’hôtel
Thanks so much Courtney. Glad you and your partner had a great time. Hope to see you again soon.
par un voyageur
Birthday staycation
Publié le 17 oct. 2023 sur HomeAwayFantastic two night escape at a lovely apartment
Commentaires de Gestion de l’hôtel
26 oct. 2023 par VrboOwner, Gestion de l’hôtel
Thanks so much for the 5 star review. Hope you have a lovely time away. Hope to see you again.
par un voyageur
Torquay285
Publié le 16 avr. 2023 sur HomeAwayGreat little apartment, clean and close to beach and restaurants. Highly recommend.
Commentaires de Gestion de l’hôtel
17 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thanks so much for the review. Glad you had a great time in our apartment. It is definitely in a great location in Torquay. Hope to see you again.
par un voyageur
Torquay stay
Publié le 19 mars 2023 sur HomeAwayLovely apartment close to beach.
Nice and clean facilities.
Commentaires de Gestion de l’hôtel
20 mars 2023 par VrboOwner, Gestion de l’hôtel
Lovely to hear that you enjoyed your stay and loved the apartment. Hope to see you back again in the future.
par un voyageur
Enjoyable
Publié le 19 janv. 2023 sur HomeAwayWe really enjoyed our stay. Great location - so close to the shops, restaurants and beach.
The apartment had great facilities and it was nice to have access to the resort’s pool on the hotter days.
Commentaires de Gestion de l’hôtel
17 avr. 2023 par VrboOwner, Gestion de l’hôtel
Thanks so much for the review and we are glad you enjoyed your stay. Being the only resort in Torquay with a pool certainly has its benefits during the summer months! Hope to see you back again!
par un voyageur
Was slightly disappointed with the beach access for someone in a wheelchair
Publié le 14 janv. 2023 sur HomeAwayBeing the only resort on the beach and with a pool in Torquay has pretty much the only thing going for it
Commentaires de Gestion de l’hôtel
15 janv. 2023 par VrboOwner, Gestion de l’hôtel
This resort definitely has a lot going for it with the indoor and outdoor pools and spa. Sorry to hear the beach access is not wheelchair friendly. Unfortunately this is not something we can control and is no reflection on our apartment. You would need to speak with the local council about this.
