Ratings based on 359 Guest Reviews
Hear it directly from our travellers
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Hotels
Comment from Hotel Management
Aug. 31, 2024 by AluaSoul Costa Málaga, Hotel Management
Dear Rafael, thank you for your comment about your experience with us. Be sure that I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon. Best Regards,
by A traveller
Posted Aug. 19, 2024 on Expedia
Great location. Rooms are nice and very clean. Staff very friendly.
Comment from Hotel Management
Aug. 31, 2024 by AluaSoul Costa Málaga, Hotel Management
Dear Marcelo, thank you for your comment about your experience with us. Be sure that I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon. Best Regards,
by A traveller
Posted Aug. 19, 2024 on Hotels
Great location, friendly staff
Comment from Hotel Management
Aug. 31, 2024 by AluaSoul Costa Málaga, Hotel Management
Dear Freddy, thank you for your comment about your experience with us. Be sure that I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon. Best Regards,
by A traveller
Posted Aug. 1, 2024 on Expedia
Excellent
Comment from Hotel Management
Aug. 3, 2024 by Alua Soul Costa Málaga, Hotel Management
Dear Janet, thank you for your comment about your experience with us. Be sure that I will share your words with our whole team. For us, your satisfaction is our commitment. We look forward to welcome back soon. Best Regards,
by A traveller
Posted Jul. 25, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Alua Soul Costa Málaga, Hotel Management
Dear Tommi,Thank you for taking the time to rate our hotel so positively. Your opinion is very important to us. After reading your kind review, we are satisfied with the fulfillment of our duty knowing from your comments that you were able to enjoy a pleasant experience in our facilities. It would be a great pleasure to host you again in the near future. Best regards,
by A traveller
Not a 4* hotel
Posted Jul. 24, 2024 on HotelsFirstly when we arrived we entered the lobby which looks lovely however it had a terrible smell! We were taken to our room which was a double room (2 single beds pushed together) and both beds are comfortable however VERY noisy when you move around. We had a fridge in the room which didn't work which we reported but nothing was done. We was surprised about all the added charges. €5 a day to use the safe, €20 deposit for 2 towels, €20 deposit for an iron and €5 a day to have teas, coffees and sugars refilled in our room.
The swimming pool area is very small, there are not enough beds for everyone in the hotel and the beds are very close together.
Some staff were very friendly however some were quite rude and unhelpful.
The cleaners didn't clean our room on the first day and then throughout our stay we noticed that the cups in our room were not replaced but were simply washed out in the bathroom sink. We realised this as they had been left in the bathroom one day when we returned with water in the bottom. It would have been nice to have clean cups everyday.
The bonus of this hotel is it is adults only which is why we booked however I wouldn't return.
Comment from Hotel Management
Jul. 28, 2024 by Alua Soul Costa Málaga, Hotel Management
Dear Elle, Thank you very much for taking the time to write your review. At our hotel AluaSoul Costa Malaga we try to make all our guests feel as comfortable as possible, so we are sorry that during this holiday we have not lived up to your expectations. Yours sincerely,
by A traveller
Posted Jul. 23, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Alua Soul Costa Málaga, Hotel Management
Estimado cliente, Muchas Gracias por alojarse en AluaSoul Costa Málaga y por dedicar parte de su tiempo a escribir esta reseña. Nos alegra enormemente saber que ha disfrutado de su estancia con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en un futuro próximo. Un cordial saludo, Alejandro Del Castillo, General Manager.
by A traveller
Posted Jul. 17, 2024 on Hotels
Comment from Hotel Management
Jul. 28, 2024 by Alua Soul Costa Málaga, Hotel Management
Estimado Ellias, Muchas Gracias por alojarse en AluaSoul Costa Málaga y por dedicar parte de su tiempo a escribir esta reseña. Nos alegra enormemente saber que ha disfrutado de su estancia con nosotros. Esperamos tener la oportunidad de darle la bienvenida de nuevo en un futuro próximo. Un cordial saludo, Alejandro Del Castillo, General Manager.
by A traveller
Posted Jul. 14, 2024 on Expedia
For a Hyatt hotel, the property had poor AC and sliding beds that move with every slight move. The balcony overviewed some ducts and other extensions that are dirty and look weird. The elevator is super slow and not that smart as sometimes we had to wait for a long time to get in or out. The positive thing is how convenient the hotel is as it is close to everything in town. Also, they have a shattaf which is amazing as we rarely find it in Europe.
Comment from Hotel Management
Jul. 18, 2024 by Alejandro Del Castillo General Manager, Hotel Management
hank you very much for taking the time to write your review. At our hotel AluaSoul Costa Malaga we try to make all our guests feel as comfortable as possible, so we are sorry that during this holiday we have not lived up to your expectations. We will pass on your comments to the relevant department in order to improve the experience of our future guests. We look forward to welcoming you home soon. Yours sincerely, Deputy Manager AluaSoul Costa Malaga
by A traveller
Posted Jul. 11, 2024 on Hotels
Comment from Hotel Management
Jul. 18, 2024 by Alejandro Del Castillo General Manager, Hotel Management
Dear Guest,Thank you for taking the time to share your feedback.We are deeply sorry to hear that your recent stay did not meet your expectations, especially concerning the service you experienced at our My Favorite Club. It is disappointing to learn that our efforts to provide exceptional service culture and room experience may have fallen short in this instance. Our goal is always to offer a warm and welcoming environment, complemented by our commitment to guest satisfaction. Please be assured that we take your comments seriously, as they are crucial in guiding our improvements.We hope to be able welcome you back on a future.Kind regards,
