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Hotel del Paine

3.0 star property
3-star hotel near Torres del Paine National Park

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Photo gallery for Hotel del Paine

Lobby sitting area
Lobby sitting area
Ecotours
View from property
Mountain view

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Laundry
  • Breakfast included
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

Map
Lote N°17, Sector Río Serrano, Comuna Torres del Paine, Torres del Paine
  • Torres del Paine National Park
    ‪7 min drive‬
  • Cuernos del Paine Lookout
    ‪14 min drive‬
  • Lago Pehoe
    ‪30 min drive‬

Room options

View all photos for Triple Room

Triple Room

Triple Room

  • 20 sq m
  • Sleeps 3
  • 3 Twin Beds

View all photos for Double or Twin Room

Double or Twin Room

Double or Twin Room

  • 16 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

About the area

Torres del Paine

Close to the boardwalk/promenade.A stay at this hotel places you within half a mile (1 km) of Serrano River and 3 miles (5 km) of Torres del Paine National Park. Cuernos del Paine Lookout is within 9 miles (15 km) and Lago Pehoe is within 12 miles (20 km).

What's nearby

  • Torres del Paine National Park - 7 min drive - 3.7 km
  • Cuernos del Paine Lookout - 14 min drive - 10.3 km
  • Lago Pehoe - 30 min drive - 17.8 km
  • Salto Chico Falls - 31 min drive - 18.0 km
  • Glacier Grey - 46 min drive - 25.6 km

Restaurants

  • ‪Los Colonnos Del Sur - ‬1 min walk
  • ‪Don Pascual 1940 - ‬13 min walk
  • ‪Hotel Río Serrano - ‬11 min walk

About this property

Hotel del Paine

3-star hotel near Torres del Paine National Park
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Hotel del Paine. An area shuttle within 75 kilometers and an airport shuttle (available on request) are available for a fee. Self parking is free.

This 3-star Torres del Paine hotel is smoke free.

  • 40 guestrooms or units
  • Breakfast available (free)
  • Coffee in lobby
  • Self-service laundry
  • Front desk (limited hours)
  • Staff is multilingual
  • Front-desk safe
  • Tour and ticket information
  • Concierge
  • Garden
  • Outdoor picnic space
  • Television in lobby
  • No smoking on site
  • Bar or lounge
  • Dining venue
Hotel del Paine offers 40 accommodations with blackout drapes/curtains. Beds feature premium bedding. Bathrooms include separate bathtubs and showers with rainfall showerheads, complimentary toiletries, and hair dryers. Housekeeping is provided once per stay.

Languages

English, Spanish

Similar properties

Indoor pool, open 9:00 AM to 10:00 PM, sun loungers

Rio Serrano Hotel + Spa

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.5 out of 5, Wonderful, 436 reviews
The price is CA $567
CA $567 total
includes taxes & fees
Apr 4 - Apr 5
Rio Serrano Hotel + Spa

Property amenities

Family friendly

  • Laundry facilities
  • Travel crib

Internet

  • Available in some public areas: Free WiFi

Parking and transportation

  • Roundtrip airport shuttle (surcharge) from 10:00 AM to 6:00 PM at scheduled times and on request
  • Area shuttle (surcharge) up to 75 km
  • Bus station shuttle (surcharge)
  • Ferry terminal shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free self-serve breakfast available daily 7:30 AM to 9:30 AM
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Books
  • Games
  • Hiking/biking trails
  • TV in common areas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

More

  • Desk

Policies

Check-in

Check-in start time: 3:30 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10:00 AM

Special check-in instructions

This property offers transfers from the ferry terminal, airport, and bus station (surcharges may apply); to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 7:00 AM - midnight
Front desk staffed during limited hours

Renovations and closures

The property is closed between August 3 and September 5.

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel del Paine

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: USD 150 per person (roundtrip)
  • Airport shuttle fee per child: USD 150 (one-way), (up to 10 years old)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards, and cash
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts major credit cards, Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard, debit cards, and cash.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Cabañas Paine
Cabañas Paine Hotel
Cabañas Paine Hotel Torres Del Paine
Cabañas Paine Torres Del Paine
Hotel Paine Torres Del Paine
Hotel Paine
Hotel Hotel del Paine Torres Del Paine
Torres Del Paine Hotel del Paine Hotel
Hotel Hotel del Paine
Hotel del Paine Torres Del Paine
Cabañas del Paine
Paine Torres Del Paine
Paine
Hotel del Paine Hotel
Hotel del Paine Torres Del Paine
Hotel del Paine Hotel Torres Del Paine

Hotel del Paine Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 57 out of 123 reviews
Rating 8 - Good. 35 out of 123 reviews
Rating 6 - Okay. 19 out of 123 reviews
Rating 4 - Poor. 7 out of 123 reviews
Rating 2 - Terrible. 5 out of 123 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Time in Rio Serrano
Hotel was incredibly traveler friendly - we had an easy time booking our excursions even the night before we did them, the food was excellent, and the overall vibes were cozy and comfortable. Highly recommend.
Stayed 3 nights in Dec 2024

10/10 Excellent

Navin, Berwyn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location close to the park entrance. We really enjoyed the views in the mornings and evenings, sitting by he river overlooking the Patagonia mountains. The staff is very friendly and helpful.
Stayed 2 nights in Nov 2024

10/10 Excellent

Florian

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Devalekha, Carrollton

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was truly a gem of a hotel with incredible views surpassed only by their staff and service. Where do I start? The location and views from the hotel property and our room were magnificent of the mountains and the river. The staff were exemplary and this was the perfect location to celebrate our anniversary. Paula who checked us in and made us comfortable ; Miguel, Christian, Raissa and Francesca in the bar and dining area; Cesar and the superwoman Yvonne who made sure our excursions were booked at the last minute and went above and beyond to check that we had a great time; Rafaela who is an exemplary chef and made the dinner buffet outstanding with varieties of every type of food and the food a work of art . The dessert chef was a master at his game and every dessert was mouthwatering ( we ate too much at meals here ) I highly recommend this for a stay just outside the park entrance because it feels like home in it's comfort with the best meals and the most amazing staff . Yvonne and Cesar made sure to guide us to ensure that we enjoyed this slice of heaven in Patagonia to the fullest. There was Wifi only in the main building which made it hard to plan from the room but allowed us to soak in the atmosphere and enjoy the grandeur of the park
Stayed 1 night in Nov 2024

10/10 Excellent

Bohdonna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed our stay! Highly recommend! Staff was excellent and extremely helpful during our stay

10/10 Excellent

Anne

Travelled with partner
Liked: Amenities
Property was rustic but very nice. Love the communal dinner buffet. The food for dinner was excellent. The staff provided excellent service. Beautiful view of Torres del Paine. Love everything about this place.
Stayed 4 nights in Jan 2024

8/10 Good

Nobuyasu

Liked: Cleanliness, staff & service, amenities
Great place with amazing scenery and meals but there's no wifi in individual rooms and the wifi connection in the common area of the accommodation building is very weak
Stayed 3 nights in Dec 2023

8/10 Good

Richard

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable, clean beds. Wifi was just OK.
Stayed 1 night in Dec 2023

10/10 Excellent

Anand

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Views from the garden, right by the river side, excellent food and beverages options with scrumptious breakfast and delicious buffet/ a la carte dinner. Although pricey, but worth it.

10/10 Excellent

Jeffrey

Stayed 3 nights in Apr 2023

8/10 Good

Sherry

Liked: Cleanliness, staff & service

10/10 Excellent

Weihong

Stayed 1 night in Dec 2022

8/10 Good

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful cabins and kind staff, but not the ideal place for solo travel or without renting a car. The place is far from the airport, like one hour and 20 minutes in car. No tour online will pick you up from there. All pick ups are from puerto natales, and that area has nothing close to public transportation, so your last resource is either to pay for the tours offered by the hotel or pay 300 USD in transportation per day. Not cheap at all. I paid more than 800 USD for 3 different tours, honestly the most expensive tours I have ever paid, and I travel a lot. No wifi in the cabins, only in front desk area. If you are vegan or vegetarian and didn't notify the hotel in advanced, be prepared to eat rice, soup or quinoa only
Stayed 4 nights in Oct 2022

10/10 Excellent

BRANDIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property was in a great location with easy access to one of Torre del Paine entrances. The staff went above and beyond to make sure we had what we needed. I would definitely stay here again.
Stayed 2 nights in Sep 2022

10/10 Excellent

Courtney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful location! Staff was above & beyond helpful, friendly and kind. Room was very clean and the food was terrific! Thank you Jonathan & Paula, (staff) who helped us navigate through this part of our trip! We’re definitely learning Spanish when we get home!
Stayed 5 nights in Jan 2022

10/10 Excellent

Zamy, United States

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service
Great location with water and Mountain View. Excellent staff, especially Pedro in the bar. Very helpful. Loved the wood fired jacuzzi. Buffet dinner was surprisingly high quality. Really enjoyed it.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice restaurant area and bar/lounge. Our wing had a good living/lounge area also. We enjoyed the outdoor picnic tables and sitting area by the Rio Serrano
Stayed 1 night in Feb 2020

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Patagonia trip
Pleasant hotel. Room was a little hot.
Stayed 1 night in Jan 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2020

10/10 Excellent

Laura, United States

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every staff I met was amazing. The view from our room and the restaurant was awesome. Dinner buffet was the best food I had in Chile. The hotel also provides various tours and shuttles around the park, at a cost of course. Hot water and Internet were a bit unstable but what can you ask in Paine.
Stayed 4 nights in Dec 2019

8/10 Good

Yash

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel, lukewarm food
Hotel is nice and located conveniently to the park entrance. However, if you are driving on your own, the road from outside Puerto Natales to the hotel and park is largely a gravel road that is in bad condition. It is recommended you have a truck or suv. We drove in a car, but I wish I had an suv or truck. Some portions of the road are paved, but there are huge potholes everywhere that you have to navigate. As for the hotel, the room is great and there is a nice view of the Paine mountain range, but the food (breakfast and dinner) was consistently lukewarm. The $40 pp for dinner is also more expensive than a nice dinner at the Rio Serrano hotel across the street, which is much better.
Stayed 4 nights in Dec 2019

4/10 Poor

Raj, New Jersey, USA

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Absolutely stunning views even though location is a bit tough to get to (but that’s what you get for staying so close to the park). Rooms are basic, adequate facility that would be a 2.5 star hotel (price we paid was that of a 4.5 star hotel!). For the most part, staff’s attitude was indifferent to hostile and petty (the word “hospitality” has not made way this far south, it seems). Reception staff was indifferent, restaurant staff, except one waiter, seemed surly. Two people at the Excursion Desk were very helpful and went out of their way to be helpful. If you need to stay close to the park, I guess this is an okay but pricey place- don't expect staff to be as friendly as the rest of the Chilean population.
Stayed 1 night in Dec 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Location, location, location. Breakfast was very good.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location just outside the Torres Del Paine park with nice views of the Serrano river and Cuerno towers. Wifi is very poor though (only in the dining area and very very slow). And no cell signal. Dining options are limited too as there is only one buffet at the hotel ($40 per person).
Stayed 2 nights in Nov 2019