Note fondée sur 18 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mars 2019 sur Expedia
Scandalous!
What could have been a lovely stay turned into a very humiliating and stressful moment due to an unprofessional and rude management.
At the very beginning of our stay, I gave 4 formal “expensive” shirts to the laundry and got them back with two sizes less. After having informed the reception, we received confirmation that I will be compensated for my shirts and that the price of our stay will be decreased accordingly. Despite the fact that I was pissed to have lost 4 shirts due to their fault, the solution sounded fair and we agreed on that and didn’t think about this episode for the rest of our stay.
However, at check-out things turned out differently, the trainee receptionist [who was not speaking English at all] informed us that the management wanted now to send the shirts to their insurance company for assessment and that we will have to deal with the insurance directly as that this was not their problem anymore. The receptionist implied that I was lying about the damage to shirts and I had to try them all in the middle of the reception to proof my good faith! This was a very humiliating moment and ruined completely our stay.
We asked to see the manager but the trainee receptionist told us that she was “not available” although the manager was giving her instructions on the phone. After asking for a discount on the price as agreed at the beginning of our stay they refused. We understood that the manager gave instructions to the receptionist to call the pol
par un voyageur
Publié le 30 juin 2024 sur Hotels
Es un lugar precioso y el personal es encantador.
par un voyageur
Publié le 14 oct. 2023 sur Hotels
par un voyageur
Publié le 29 janv. 2023 sur Hotels
par un voyageur
Publié le 1 mai 2022 sur Hotels
par un voyageur
Publié le 20 sept. 2021 sur Hotels
par un voyageur
Experiencia ideal
Publié le 20 juill. 2020 sur HotelsHotel ideal para pasar un fin de semana entretenido con muchas actividades. En condiciones normales hay de todo. En época Covid, el spa está cerrado y tampoco es posible montar a caballo, pero las instalaciones son increíbles, el servicio y la comida muy buenos, y el sitio chulisimo. Para repetir.
par un voyageur
Publié le 12 janv. 2020 sur Hotels
par un voyageur
Publié le 10 févr. 2019 sur Expedia
par un voyageur
Publié le 10 janv. 2019 sur Hotels
