Avis Pola Giverola Resort

Hi Rosario, Thank you very much for your kind review.It warms our hearts to know you were enchanted by the unrivaled views and our delightful beach area . Thank you for appreciating our efforts to maintain stellar room cleanliness and overall hotel condition – it's our little touch of Mediterranean flair! Our team is elated to hear that the service matched the beauty of our surroundings. We take pride in our organic design and homey ambiance, ensuring that every corner of our hotel is a haven of unconventional comforts and gastronomic joy .It would be a pleasure to welcome you back. Best wishes,Maria Fdez. Valderrama, Experience Coordinator Zel Costa Brava

Dear Jimi,Thank you for taking the time to review your stay.Thank you for sharing your experience with us. It's delightful to know that you appreciated the room cleanliness and hotel condition, reflecting our Mediterranean flair. As you've highlighted, our commitment to gastronomic joy and rooftop lounging does indeed make for a memorable stay. We're sorry to hear about the difficulties you faced during check-in and with the safety box. Our aim is to provide a seamless experience, and we clearly missed the mark here. Please rest assured that the unusual wait times and confusion at check-in are not reflective of our usual standards, as our goal is to welcome you into our homey ambiance with ease and grace. Regarding the room mix-up, while we strive for perfection in matching reservations with rooms, high demand can sometimes lead to such discrepancies, and we apologize if this caused any inconvenience. Our team is dedicated to ensuring such incidents are rare exceptions in the community vibe we foster.We hope you will give us another chance to welcome you back for a more enjoyable stay in the future.Kind regards,Maria Fdez. Valderrama, Experience Assistant Zel Costa Brava