Avis Beach holiday villa with balconies, private pool, beach,lake nearby Attractions

Thank you for staying with us, we appreciate your business. In regards to your other comment, regarding the meals. Guests are in charge of your menu and the price of the groceries. After returning from grocery shopping the chef went through your grocery receipts with the head of the group and provided the receipts for your records. All menu selections are recorded in the chef's logs and go over with the guests. It's my understanding that some members of your group requested different dinners and the chef prepared accordingly. However, after seeing the other meal, two-member is in the group, said that what they originally requested was not what they received, they wanted the lobsters. The house manager and the chef reviewed the log with your group and me and what was recorded and purchased is what the chef prepared. It was then alleged the chef wrote the wrong meals down., despite reviewing it with you, prior to purchasing the groceries. With regards to the portions, you are in charge of your groceries and the chef can only prepare what was purchased. However, the house manager explained that after you finished your dinner, your party would have cocktails and would be smoking. Your party would eat the remaining food, that you asked to be left on the stove. During your meal planning, the chef asked if you would like breakfast for departure. You said no, the chef again asked the day prior to your departure and you again said no. On the morning of your departure, you texted me, at 7:34 AM, that there was no breakfast. I immediately checked the main chat room set up for communications with staff, which I also monitored. There was no message in the group. I also spoke with the chef and he advised that you did not request departure breakfast. You then informed me that you sent the message to the manager's phone later that night. At 7:44, you confirmed that you send the house manager a text message later that night, which she did not see until I called her. Your departure from the villa was scheduled for 8 AM. As there was not enough time to go get groceries and prepare breakfast. The staff quickly warmed up the leftovers from the fridge, which you had prior to leaving the villa. On reaching the airport you text in the formal group to let us know you had arrived and that you had a lovely time. Your group also wrote in the testimonial book. We will continue to ensure guests in the future only send messages to the group message room. Once again, I appreciate your stay with us.

Thank you for coming! Villa Serenity can be your reality anytime again ... there are always be more birthdays, anniversaries, big family reunions, girl-getaways!

Thank you for staying with us. We are happy that we met your expectations and you and your family enjoyed your stay at the villa, leaving with fond memories. We appreciate your business and look forward to welcoming you and your family back to the villa.

Thank you for taking time to write this review, The staff and I are extreamly happy that you enjoyed your stay with us. I will pass on your compliments to the staff and Caroline. Once again Thank you for trusting us with your vacation.

Thank you for taking time to write this review. The staff and I am truly very happy that you had a great time at the villa, and are glad that transportation was helpful during your stay. I apologize for any confusion surrounding the menu. We request that our guests provide us with their menu choice at least one week prior to arrival at the villa. This is a great feature to ensure a great start to your vacation upon arrival. Unfortunately, upon your arrival, there was a major water pipe burst on the main road which prevented the flow to our pipe. I hope that the staff was accommodating as our maintenance person was quick to act and connect to our backup water system. I am glad you enjoyed your stay, and truly appreciate your business and feedback.

Lisa, Thank you for your kind words. The staff and I work to ensure all guests who stay at our villa leaves with a memorable experience.We are so happy we met your expectations and that you all had an awesome vacation. We appreciate your business.