Note fondée sur 96 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,4 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 28 juin 2024 sur Expedia
All was great
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Property Representative, Gestion de l’hôtel
Dear Jose, Thank you very much for your glowing 5 out of 5 rating of our Resort! We are delighted that you enjoyed your stay with us. Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back in the near future for another exceptional experience.
par un voyageur de West Springfield
Publié le 27 juin 2024 sur Expedia
It's very safe and relaxing. Thank you for the staff of St Regis. Excellent rating to Nelson, Ellie, Joy and Manu. Thanks for making our stay memorable and enjoyable.
Commentaires de Gestion de l’hôtel
27 juin 2024 par Property Representative, Gestion de l’hôtel
Good Day Rosette, Thank you so much for your kind words! We're thrilled to hear that you found your stay safe, relaxing, and enjoyable. I will personally pass along your excellent rating to Nelson, Ellie, Joy, and Manu. They will be delighted to know they contributed to making your stay memorable.We look forward to welcoming you back to The St. Regis Bermuda Resort in the future!
par un voyageur
Publié le 26 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juill. 2024 par Property Representative, Gestion de l’hôtel
Dear Keili, We are thrilled to hear that you had such a wonderful experience with us! Thank you so much for the 5 out of 5 rating. It means a lot to our team. We look forward to welcoming you back to The St. Regis Bermuda Resort for another exceptional stay.
par un voyageur
Publié le 21 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
24 juin 2024 par Property Representative, Gestion de l’hôtel
Good day, Laura! Thank you for the 5 out of 5 rating. We're delighted to hear that you enjoyed your stay and that we were able to meet your needs. We look forward to welcoming you back to the property in the future!
par un voyageur
Publié le 19 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par Property Representative, Gestion de l’hôtel
Good day, Clarissa! Thank you for the 5 out of 5 rating. We're delighted to hear that you enjoyed your stay and that we were able to meet your needs. We look forward to welcoming you back to the property in the future!
par un voyageur
7 Day Vacation
Publié le 18 juin 2024 sur HotelsWeek stay at hotel. We booked an ocean view room and on arrival found we were on ground floor by the family pool not our preferred choice of being higher and a bit quieter. However at our request we were moved to a higher floor which was appreciated. All the staff were extremely helpful and friendly. The food and drink was of a high standard although expensive even for Bermuda prices. The beach was beautiful and the sea lovely and the beach staff very attentive. I would have given the hotel top marks but for the high prices and we felt the cleaning of our room was a bit hit and miss. The area is fairly quiet but it is only a 15 minute walk to St George where there is a small selection of bars / restaurants. The hotel runs a free shuttle service but only for a short time early evening. However overall a lovely hotel in a peaceful location with nice staff.
Commentaires de Gestion de l’hôtel
20 juin 2024 par Property Representative, Gestion de l’hôtel
Dear Matthew, Thank you for choosing to stay with us and for sharing your experience. We're glad to hear that you appreciated our efforts to accommodate your room preference and that you found our staff to be extremely helpful and friendly throughout your stay.We apologize that our housekeeping service did not meet your expectations. Your feedback is valuable to us, and we will use it to make improvements.It's great to know that you found our location peaceful and enjoyed the nearby attractions in St George's.Thank you again for your valuable feedback and for choosing our hotel. We look forward to welcoming you back for another enjoyable stay.
par un voyageur
Consiure
Publié le 16 juin 2024 sur HotelsCommentaires de Gestion de l’hôtel
20 juin 2024 par Property Representative, Gestion de l’hôtel
Thank you for your feedback and for rating us 6 out of 10. We appreciate your input and hope to have the opportunity to welcome you back to the property in the future, Angela.
par un voyageur
Publié le 13 juin 2024 sur Hotels
Check in took a little longer than expected and a bit longer to get our bags. After that, the staff, the service, the cleaning staff all exceptional
Commentaires de Gestion de l’hôtel
20 juin 2024 par Property Representative, Gestion de l’hôtel
Thank you for your feedback. We apologize for the delay during check-in and with retrieving your bags. However, we are delighted to hear that you found our staff, service, and cleaning exceptional. Your kind words are greatly appreciated, and we look forward to welcoming you back for another excellent stay.
par un voyageur
Publié le 29 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 juin 2024 par Property Representative, Gestion de l’hôtel
Dear Corinne, Thank you for taking the time to leave a review of your stay with us. We're thrilled to hear that you had a great experience and appreciate the 10 out of 10 rating. Your loyalty means a lot to us and we look forward to providing you with even better service in the future.
par un voyageur
Publié le 26 mai 2024 sur Expedia
Beautiful resort with a high ratio of staff to guests. Employees were responsive and friendly.
The person manning the spa and gift shop not so much.
Commentaires de Gestion de l’hôtel
11 juin 2024 par Property Representative , Gestion de l’hôtel
Thank you for sharing your experience with us. We're thrilled to hear that you found our resort beautiful and enjoyed the high level of service provided by our attentive staff. We take great pride in maintaining a high staff-to-guest ratio to ensure each guest receives personalized attention.We apologize for any less-than-ideal interactions you may have had at the spa and gift shop. Rest assured, we'll address this feedback internally to ensure that all members of our team uphold our commitment to exceptional service.We appreciate your valuable feedback and hope to have the opportunity to welcome you back to The St. Regis Bermuda Resort.
