Note fondée sur 924 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,2 Service et personnel
4,1 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Not what we'd hoped
Publié le 23 août 2023 sur HotelsWe were on a motorcycle trip and had chosen this hotel because of its swimming pool, and what a disappointment it was when we arrived to find that it wasn't open. And it clearly hasn't been open for more than a season... Apparently this is mentioned on their website, but as we booked via another platform, we didn't know.
The hotel staff are very courteous and the room is large and renovated. There's an excellent restaurant just across the street and we suggest you make a reservation to avoid having to wait. When we opened the bed to go to sleep, we had the suspicion that the sheets had not been changed and this was annoying. Breakfast was very good and with plenty of choice.
Commentaires de Gestion de l’hôtel
24 août 2023 par AL, Gestion de l’hôtel
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
par un voyageur
bon logit pour vacanciers
Publié le 3 août 2019 sur Hotelstres bonne hotel propre, bon déjeuner,lit tres haut et confortable.
par un voyageur
Parfait, juste à l’entrée du parc
Publié le 31 juill. 2018 sur HotelsEnregistrement facile, emplacement extra à l’entrée du parc des Great Smoky Mountains. Propre. Parking devant la chambre. Très bon petit déjeuner, complet. Le très grand lit était extrêmement confortable.
par un voyageur
Publié le 9 nov. 2024
Check in associate was great.
Commentaires de Gestion de l’hôtel
9 nov. 2024 par Al, Gestion de l’hôtel
Thanks for staying with us.
par un voyageur
Publié le 23 oct. 2024
couldn't get them to take my best western rewards
Commentaires de Gestion de l’hôtel
24 oct. 2024 par AL, Gestion de l’hôtel
Call the rewards department and they will be able to explain what it was you wanted. Thanks for staying with us.
par un voyageur
Publié le 27 sept. 2024
Commentaires de Gestion de l’hôtel
27 sept. 2024 par AL, Gestion de l’hôtel
Thanks for staying with us. We are happy you choose our property to as the place to rest.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
check in is horrible and rude
par un voyageur
Publié le 14 sept. 2024 sur Expedia
The room and property were very clean, neat, and well cared for. The staff was always available, helpful and friendly. A very nice place to stay at a fair price. A nice touch were the rockers outside each room allowing you to enjoy the fresh mountain air and view.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par AL, Gestion de l’hôtel
Thanks for staying with us. We are happy you found your accommodating pleasing. See you when you return.
par un voyageur
Publié le 13 sept. 2024 sur Hotels
The managers there were very nice. What I didn't like about the room was that it wasn’t as clean I like my hotel rooms. There was dust on the lamps and some of the other fixtures in the room. About 3 spiders on the ceiling in the main room and bathroom shower. We checked for bed bugs just because the place didn’t appear well-kept. The tissue box was not refilled. The bathtub had old soap in the corner. The bathroom wall had yellowish dripping stains running down the wall.
Also, I did not care for the water pressure in the shower. I felt like I couldn’t get all the soap out of my hair.
Another thing I will add is about the AC/fan unit. I like it cold when I sleep so I had the ac on. Well, it was so incredibly loud when it would shut off and just as loud when it turn back on. Every time it did that it startled me and I did not sleep much at all.
I did appreciate the carpet-less flooring. I hate wondering what germs are all in the carpet when I stay in hotel rooms like that. So it was nice to have a carpet-less room.
The breakfast was really good!! That was probably the best part of my stay.
Commentaires de Gestion de l’hôtel
14 sept. 2024 par Al, Gestion de l’hôtel
Thanks for staying with us. We apologize that your stay was not has pleasant as you hope it would be.
par un voyageur
Very quiet and not so commercialized
Publié le 8 sept. 2024 sur HotelsAlways nice stayed there 5 years now
Commentaires de Gestion de l’hôtel
9 sept. 2024 par Al, Gestion de l’hôtel
Thanks for coming. We appreciate you and glad to found an place to call home.
