Ratings based on 56 Guest Reviews
Hear it directly from our travellers
2.8 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 22, 2024 on HomeAway
by A traveller
Don’t waste your money.
Posted Nov. 30, 2024 on HomeAwayDead bugs all over the place upon arrival including on furniture, beds and in cabinets on “clean”dishes. Furniture was incredible uncomfortable. Couch was covered in sticky stuff and recliner was broken. Beds were very uncomfortable. We didn’t get restful sleep the whole trip. Carpet was stained and disgusting. The cabin was generally outdated. For the price we paid I expected ALOT more comfort. Everything was so gross and uncomfortable that I was not able to relax. Waste of money.
Comment from Hotel Management
Dec. 14, 2024 by VrboOwner, Hotel Management
Alana, thank you for your review, we sincerely apologize for the issues you experienced during your time with us.
We will follow up with the appropriate parties regarding your experience to discuss preventative measures and ensure the continued enjoyment of our future guests.
We hope to have the opportunity to better impress you in the future!
by A traveller
Will not be coming back. Gross
Posted Nov. 3, 2024 on HomeAwayI wish that I had looked at the reviews before booking. The entire house smelled like dog and pee. It was one of the worst smells I have ever experienced. We had to sleep with the doors open it was so bad. There were bugs everywhere when we got there. I messaged them and was told that the local staff was coming to help with the cleaning and smell and no one showed. Hot tub was broken which was one of the main reasons we wanted to stay there. We will not be coming back. The view was pretty but I will never stay in a place that is dirty like that again. You can tell the place didn’t get cleaned before we came. There was hair all over the bathtub, dirt around the sink, bugs in every area of the house and the smell was absolutely disgusting. For as much as we paid to stay here you would think it would be clean.
Comment from Hotel Management
Nov. 17, 2024 by VrboOwner, Hotel Management
Thank you for your feedback, Kelsey. We sincerely apologize for any inconvenience you experienced during your stay with us, especially with the cleanliness and hot tub issue. Your feedback is invaluable as we strive to provide a comfortable experience for all our guests. We have forwarded this to our local team and they are now working on it. We take your comments seriously and will use them to enhance our services. We look forward to welcoming you back for an even better stay in the future.
by A traveller
Almost Heaven
Posted Oct. 19, 2024 on HomeAwayNice quiet area, close to Cades Cove, not far from Pigeon Forge and Gatlinburg. Will stay again.
by A traveller from Tuscaloosa Alabama
Enjoyed trip
Posted Oct. 3, 2024 on HomeAwayNice after you find it
by A traveller
Posted Sep. 29, 2024 on HomeAway
Comment from Hotel Management
Oct. 14, 2024 by VrboOwner, Hotel Management
Hi, Tori. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
by A traveller
Tiny cabin, spectacular mountain views!
Posted Sep. 19, 2024 on HomeAwayThis cabin is perfect for 1-2 people who plan to spend most of their time either on the porch staring at the mountains, or out exploring the area. There unfortunately wasn’t any local tv available or wifi but there was plenty of service to use phones. The views make up for it though!
Comment from Hotel Management
Oct. 3, 2024 by VrboOwner, Hotel Management
Thank you for staying with us! We take guest feedback seriously and have forwarded this information to the local staff so they can review and update the home as needed for future guests. We will be sure to follow up with the appropriate parties regarding your experience and hope to have the opportunity to host you again soon!
by A traveller
Posted Aug. 17, 2024 on HomeAway
Comment from Hotel Management
Sep. 1, 2024 by VrboOwner, Hotel Management
Hi, Rebecca. Thank you for providing us with this valuable feedback. We thank you for your feedback, as it helps us improve our guests' experiences. We look forward to welcoming you back for another fabulous getaway in the future.
by A traveller
Disappointed…
Posted Jun. 23, 2024 on HomeAwayCONS
- We had to wash all cookware, dishes, and utensils before use due to old food still on them
- Bedding was all dirty
- Pullout couch absolutely filthy with dead scorpion in mattress, stains/food, and a live wasp
- Balcony railing flimsy and unsafe
- Non-working hot tub
- Satellite non-functional in living room
- Needs a good update and deep clean
- Residents firing unnecessary amounts of shots after dark (like 20-30 at a time)
PROS
- View
- Privacy
- Location (close to amenities)
- Dishes, cookware, and utensils available
- Working AC and fridge
- Plenty of sleep space
- Basic travel-size toiletries provided
Comment from Hotel Management
Jul. 9, 2024 by VrboOwner, Hotel Management
Thank you, Jo, for your feedback! We sincerely apologize for the issues you have encountered during your stay. We are disappointed to read that your recent experience was not satisfactory. Please know that your feedback is essential, and we have passed your comments along to our local manager, who will work with the homeowner to make any updates. We truly hope to have the opportunity to impress you in the future.
by A traveller
Almost Heaven
Posted Apr. 28, 2024 on HomeAwayThe property was enjoyable . Owners may think about putting some ice trays in to make tenants some ice ? There were noises in the walls when all was quiet .
