Hotel professionnel, dans le centre de Townsville avec les batiments historiques Ă quelques pas. Mais la question reste ouvertepourquoi faire un stop Ă Townsville?
Could not check in due to staff being on a lunch break. There were no toiletries in the bathroom. Cups were not replaced during our stay. Generally run down and not many facilities available.
Clean and tidy, however room was very tired. Clearly had issues with water leaks as the paint under air con was bubbled and damp. Skirting boards also showed signs of water damage.
To begin with there was no signage at the front of the building just had to identify by pictures on the website
Upon arrival to the room, I was disappointed to find that there was only a double bed when I ordered a queen room
Furniture was quite outdated
This is where the problem started the bathroom. The wall is definitely had a lot of issues with big chunks coming off it. The biggest issue was the mould. There was mould throughout the bathroom and all over the hand held hairdryer, including the plug that plugs into the wall. The walls in the shower were dirty with used shower gel. The drain didnât drain we had to stand there in our own water. The shower gel was empty.
I wasnât aware that there was refurbishments being done in the building but we became aware of that when we arrived at the building however we were woken up at 6 am with drilling going on in the building and was not able to go back to sleep
Upon check out there was two people at the reception and they seem more concerned about getting our key back rather than asking how our stay was
We had booked a second night for 15 December however we have since cancelled that as I would not come back to that hotel based on all of the above.
Very, very disappointing. It would be great if I could get my money back.
Very tatty looking place - worn carpet in hall, chipped paint across all doorways and doors.
Bedroom looked unloved with old furniture, curtains not hanging properly.
Main issue was extremely poor kitchen facilities - very hard to be self-sufficient in a hotel when there is NO fork, knife, spoon, plate or bowl. This meant I couldn't not eat my breakfast here and had to take it to the office. When asked at the desk was advised they don't provide cutlery!
On arrival soap & shampoo containers in shower and bathroom were almost empty and had to ask for them to be replaced even though my room was attended to each day. For some reason room service kept replacing my towels each day even though these were hung up and not required (waste of unnecessary laundry).
Bedroom window (large sliding window) could be opened fully! Am extremely surprised at this and surely this should be a WH&S issue - someone could absolutely throw themselves out of the window from 5th floor.
On a positive note: the room/bathroom was clean.
I was passing through town for work and booked this last minute without knowing there was a sporting event on which meant there wasnt much to choose from and prices were higher than normal, but $330 for this room was an absolute joke! The room had dirty walls and carpet and smelled entirely of cigarettes, after a few minutes I had to walk out as the smell was so overpowering. When I requested to be moved the receptionist first offered to just go spray air freshener. Whilst i think she was genuinely trying to be helpful it just showed how low the standard for cleanliness was as no amount of air freshner was changing the stench of that room! Eventually she took me to a different room which was better, however the room was also old and dingy and the carpet looks like its never been cleaned. There was also a pile of rubbish and used linen dumped outside my door. On top of this it was an extra $15 to park around the corner in an unsecured lot.
Very friendly staff, I was able to book a room last minute check in early. Ver comfortable and clean room for the price. Very convenient location close to woollies and restaurants. Will visit again
The staff that were on night shift, Saturday 29th. Were the most patient, calm and professional, when it came to dealing with a "Messy" lady, that refused to leave the room. You both handled that way better then i could have. Good job! :)