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Madison Plaza Townsville

4.0 star property
4-star hotel near Catholic Diocese of Townsville, connected to a shopping center

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Photo gallery for Madison Plaza Townsville

Executive Studio Suite, 1 King Bed
Cafe
Bar (on property)
LCD TV, DVD player
Point of interest

Reviews

7.2 out of 10
Good

Popular amenities

  • Free WiFi
  • Air conditioning
  • Breakfast available
  • Laundry
  • 24/7 front desk

Explore the area

View in a map
409 Flinders St., Corner Of Stanley And Flinders St., Townsville, QLD, 4810
  • Place, Castle Hill
    ‪5 min walk‬
  • Place, Queensland Country Bank Stadium
    ‪11 min walk‬
  • Place, Magnetic Island Ferry Terminal
    ‪18 min walk‬
  • Airport, Townsville, QLD (TSV)
    ‪8 min drive‬

Room options

View all photos for Business Room (Shower over Bath)

Business Room (Shower over Bath)

Business Room (Shower over Bath)

8.2 out of 10
Very good
(45 reviews)
  • 27 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

Executive Studio Suite, 1 King Bed

  • 56 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Family Suite

Executive Family Suite

Executive Family Suite

7.0 out of 10
Good
(19 reviews)
  • 56 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 Queen Bed and 2 Twin Beds

View all photos for Executive Queen Room

Executive Queen Room

Executive Queen Room

7.2 out of 10
Good
(66 reviews)
  • 28 sq m
  • Sleeps 3
  • 1 Queen Bed

View all photos for Executive Twin Room

Executive Twin Room

Executive Twin Room

  • 28 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Twin Bed

About the area

Townsville

Oceanside stay.Your stay at this Townsville hotel places you within a 10-minute walk of Catholic Diocese of Townsville and Castle Hill. Queens Gardens and Townsville Entertainment & Convention Centre are also within 2 miles (3 km).

What's nearby

  • Castle Hill - 5 min walk - 0.5 km
  • Queens Gardens - 11 min walk - 1.0 km
  • Queensland Country Bank Stadium - 11 min walk - 1.0 km
  • The Strand Beach - 15 min walk - 1.3 km
  • Magnetic Island Ferry Terminal - 18 min walk - 1.6 km

Getting around

  • Townsville Station - 2 min drive
  • Townsville, QLD (TSV) - 7 min drive

Restaurants

  • ‪A Touch of Salt - ‬3 min walk
  • ‪Pedlar Project - ‬4 min walk
  • ‪McDonald's - ‬2 min walk
  • ‪City Life Cafe - ‬2 min walk
  • ‪Cafe Spuntino - ‬4 min walk

About this property

Madison Plaza Townsville

4-star hotel near Catholic Diocese of Townsville, connected to a shopping center
As a guest of Madison Plaza Townsville, you'll find a vending machine, laundry facilities, and a television in a common area. Public spaces have free WiFi.

This 4-star Townsville hotel is smoke free.

  • 1 building
  • 93 guestrooms or units
  • 5 levels
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Television in lobby
  • Elevator
  • No smoking on site
Madison Plaza Townsville offers 93 accommodations with DVD players and irons/ironing boards. LCD televisions are featured in guestrooms. Guests can surf the web using the complimentary wireless Internet access. Housekeeping is offered on request and hair dryers can be requested. Cribs/infant beds (surcharge) are also available.

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Property amenities

Family friendly

  • Crib (surcharge)
  • DVD player
  • In-room refrigerator
  • Laundry facilities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Things to do

  • TV in common areas

Accessibility

  • Elevator

Room amenities

Entertainment

  • DVD player
  • LCD TV

Bedroom

  • Bedsheets provided
  • Crib (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Towels provided

Food and drink

  • Electric kettle
  • Refrigerator
  • Tea bags/instant coffee

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board
  • Mobile key entry

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 12:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for AUD 25.0 per day.
  • Cribs (infant beds) are available for AUD 10.0 per night.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Crib (infant bed) fee: AUD 10.0 per night
  • Rollaway bed fee: AUD 25.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. No onsite parking is available. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Diners Club, and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

National rating

This property has been awarded a star rating from the Australian Star Ratings Agency, Star Ratings Australia.

Property is also known as

Chifley Hotel Townsville Plaza
Madison Plaza Townsville Hotel
Chifley Madison Plaza Townsville
Chifley Plaza Townsville Hotel
Chifley Plaza Townsville
Madison Plaza Townsville Hotel
Madison Plaza Townsville Townsville
Madison Plaza Townsville Hotel Townsville

Madison Plaza Townsville Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 290 out of 1000 reviews
Rating 8 - Good. 284 out of 1000 reviews
Rating 6 - Okay. 185 out of 1000 reviews
Rating 4 - Poor. 121 out of 1000 reviews
Rating 2 - Terrible. 120 out of 1000 reviews

7.0/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.2/10

Property conditions & facilities

Reviews

8/10 Good

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff were amazing
Stayed 3 nights in Oct 2025

8/10 Good

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
no breakfast available, smell of mould in the room through the air con I think. Heard doors slamming all through the night which I know it isn't the hotels fault but ....
Stayed 3 nights in Oct 2025

2/10 Terrible

Jane

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room smelt horrendous, a strong mix of mould and harsh chemicals that made it impossible to stay comfortably. It was clearly not properly cleaned or maintained. When I raised the issue, the staff were completely unhelpful and refused to offer a refund. I would never stay here again and wouldn’t recommend it to anyone. Save your money and go elsewhere.
Stayed 1 night in Oct 2025

4/10 Poor

Brad

Business traveller, Travelled with partner
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
No exhaust fan in the bathroom so if someone went to the toilet and you needed to shower, it stunk nowhere to hang a towel in the bathroom To sum it up, priced
Stayed 1 night in Oct 2025

2/10 Terrible

Mlangane

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at this hotel was extremely disappointing. The place did not match the description on the website at all. The room was unclean from the moment we arrived the bed sheets already had stains on them, and the staff failed to provide any proper housekeeping throughout our entire stay. We literally slept on the same sheets for the whole week. When we asked for room service, we were only given fresh towels, and the old ones were left in the room instead of being taken for washing. There were cockroaches in the room, and the entire hotel had an unpleasant odour. It was also very difficult to sleep at night due to the constant noise coming from outside. By the second day, we were already looking for a different hotel. I would not recommend this place to anyone. It needs serious improvements in cleanliness, management, and customer service.
Stayed 4 nights in Oct 2025

4/10 Poor

Eunkyung

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Smells so bad and cleanness was so bad
Stayed 1 night in Oct 2025

8/10 Good

suraya

Travelled with partner
Liked: Cleanliness, staff & service, amenities
clean room, didnt have a cold air con, but other then that was good
Stayed 2 nights in Oct 2025

10/10 Excellent

Julie anne, Townsville

Liked: Cleanliness, staff & service, property conditions & facilities
Madison plaza is in the city hub so it is convenient to all forms of transport. The staff go above and beyond to help with any enquiries you have. The only down side is no microwave. However alot of restraunts within walking distance from Madison plaza.
Stayed 1 night in Oct 2025

8/10 Good

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and spacious room
Stayed 1 night in Oct 2025

6/10 Okay

Shona

Liked: Staff & service
Stayed 1 night in Oct 2025

2/10 Terrible

Sian

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
This property was very dirty and needs major maintenance. The noise from downstairs and cars was very loud in the rooms. Couldn’t recommend staying here and not worth the amount of money we paid for 1 night.
Stayed 1 night in Oct 2025

10/10 Excellent

Tim

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close and economical
Stayed 1 night in Oct 2025

6/10 Okay

Kamran

Stayed 15 nights in Sep 2025

2/10 Terrible

Lars

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Friendly staff, had to put up with a domestic first night yelling and screaming at 1am. Room was dirty, mould in places. There was somone elses shaving and head hair all around the shower. Looks like the hotel stopped spending money on this place years ago the rooms are very rundown.
Stayed 2 nights in Sep 2025

8/10 Good

Tim

Liked: Cleanliness, staff & service
No clothes dryer.
Stayed 1 night in Sep 2025

2/10 Terrible

Raquel

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
Definitely read the reviews we changed rooms 3 times because of unclean sheets, black mold, ac not working, dust on dust, walls are absolutely disgusting, homeless people sleeping outside, poor ventilation. I DEFINITELY DO NOT RECOMMEND!
Stayed 2 nights in Sep 2025

8/10 Good

Dennis

Travelled with group
Liked: Cleanliness, staff & service
Friendly staff. 24 hour reception.
Stayed 1 night in Sep 2025

8/10 Good

Tracey

Business traveller
Liked: Cleanliness, staff & service
Convenient spot close to buses Maccas's and Woolworths
Stayed 1 night in Sep 2025

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Front of house were very nice but the rooms just need updating. Cheers
Stayed 2 nights in Sep 2025

8/10 Good

Mick

Travelled with partner
Liked: Cleanliness, staff & service
definitely needs a over haul.
Stayed 4 nights in Sep 2025

2/10 Terrible

Maddisynn

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

10/10 Excellent

Mick

Stayed 1 night in Aug 2025

2/10 Terrible

Heather

Travelled with family
Disliked: Staff & service

Bed bugs & Lack of care

I checked in and my room had bed bugs. We had just settled and felt something crawling on me. I had a large red bed bug and then the head board had several of them and little whiteish yellow looking like lice. I let the front desk know and they had not other rooms and the person at the desk could do anything for me. I was told to email the manager. I had to check out to another hotel at midnight with my family and find another hotel. I have submitted an email to the manager and no response. I have submitted a complaint to hotels.com and I have been told they can not do anything about it as they have not received a response from the vendor and can not overturn the hotel polices. I was in room 301 I would not recommend this hotel as they do not care about their guests. That room needs to be fumigated and treated. Also they are notes as two hotels The Chiefly and Madison be warned. They are still charging me for both of my nights if my reservation.
Stayed 2 nights in Sep 2025

6/10 Okay

Dennis

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
Good location in central Townsville. Responsive and friendly staff. Hallway carpet a bit threadbare and needs replacing.
Stayed 2 nights in Aug 2025

6/10 Okay

P

First stay at the Madison Plaza. Not sure if I'll stay again. I don't mind a hotel room that's seen a bit of wear and tear, but at $350 per night I would expect something MUCH better.
Stayed 1 night in Aug 2025