I am extremely disappointed and disgusted with our recent stay at Madison Plaza Townsville. We found TEN cockroaches in our room â a serious hygiene issue that made the space completely unfit for staying. This wasnât an isolated issue, and it left us feeling unsafe and distressed.
We checked out three days early and immediately contacted management, expecting at the very least an apology and a refund for the unused nights. Instead, we were told âit is what it is,â and our concerns were completely brushed off. There was no accountability, no apology, and no attempt to make things right. They simply didnât care.
This is not how any hotel â let alone one charging for comfortable accommodation â should treat paying guests. The combination of poor cleanliness and even worse customer service is unacceptable.
If you care about hygiene, comfort, or being treated with even basic respect, avoid this place at all costs. Iâm writing this review so that other travelers are aware of how horrible our experience was. Donât let it happen to you.