Ratings based on 5 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Average
Posted Sep. 22, 2024 on HomeAwayCommunication was not good at all. Our check in was suppose to be at 3pm. We did not recieve any information about how to check in or get keys ect till aroud 4.30pm. They messaged us and told us check in will be at 7pm due to a late departure. We had driven from brisbane and planned to arrive in Townsville around 3pm. The last thing we needed was to wait around for 3 hours in a car with a baby that was already sick of being in a car for long hours at a time. When we got there we lifted the doona up it looked like the sheets had not been changed since last guest's. The little dogs next dog kept constantly barking non stop you cant even sit on verandah without them barking, was so annoying. Also no floor mats.
Comment from Hotel Management
Oct. 6, 2024 by VrboOwner, Hotel Management
Hi Chris you did eventually moved in earlier than 7pm. I did apologize. If the bed sheets were not replaced I would have liked a photo but nothing was mentioned until I’ve read your review, not happy about that. I cannot do anything about soiled sheets until someone calls me on the spot.
by A traveller
Mount Louisa Duplex
Posted Mar. 30, 2024 on HomeAwayWe stayed here over a weekend - clean and tidy with lots of cutlery/crockery & cleaning stuff. Hand towels and face washers would be good
by A traveller
Family friendly stay in Mount Louisa
Posted Sep. 5, 2022 on HomeAwayThe house was clean and comfortable and had everything we needed. It was large enough for our children to have their own room, and we would stay here again.
by A traveller
Great Place Neat and Perfect Location
Posted Aug. 1, 2022 on HomeAwayThe house was very clean the owner was super friendly and helpful we will be back
by A traveller
Good stay
Posted Apr. 14, 2019 on HomeAwayFantastic plcae to stay
Loved it