Note fondée sur 1 078 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 oct. 2018 sur Hotels
L hotel est bien situé près d un lagon, nous avons un grand choix de restaurants près le l hotel, et je recommande celui qui est en bas de l hôtel, excellent. Si je devais revenir à townsville, je reviendrais ici.
Commentaires de Gestion de l’hôtel
24 oct. 2018 par Oaks Gateway, Gestion de l’hôtel
Hi Lydia,
Thank you for your great review! I am so glad you enjoyed your dinner at Ribs & Rumps and were able to choose a restaurant in walking distance.
We look forward to welcoming you back to Townsville again soon!
par un voyageur
Publié le 15 mai 2012 sur Hotels
Hôtel moderne et très bien équipé ; propreté irréprochable ; accueil excellent ; à proximité de restaurants et de la marina.
par un voyageur
Publié le 14 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Alagu, Gestion de l’hôtel
Dear Valued Guest,Thank you for choosing our hotel and taking the time to share your feedback about your experience with us.I am disappointed to read that we were unable to impress you and received a low rating. Please accept my sincere apologies for any inconvenience caused.We look forward to welcoming you back to Oaks Townsville Gateway Suites in the near future.Sincerely,
par un voyageur
Publié le 14 sept. 2024 sur Expedia
Close to all needs/spacious room/pool clean
Need to fix gym equipment.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Alagu, Gestion de l’hôtel
Dear Keith,Thank you for leaving us great feedback on your recent stay with us at the Oaks Townsville Gateway Suites. I am delighted to read that you have enjoyed your stay and liked our staff, amenities and location. See you next time.
par un voyageur
Publié le 2 sept. 2024 sur Expedia
Loved staying here. The employees were great, always smiling and helpful.
Room was clean, anytime we needed anything there was very little wait time.
Can’t say enough about how we were treated.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Alagu, Gestion de l’hôtel
Dear Colleen,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,
par un voyageur
Publié le 22 août 2024 sur Expedia
Nothing to complain about
Commentaires de Gestion de l’hôtel
30 août 2024 par Alagu, Gestion de l’hôtel
Dear Nicole,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,
par un voyageur
Publié le 5 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Alagu, Gestion de l’hôtel
Dear Andrew,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,
par un voyageur
Publié le 2 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 août 2024 par Alagu, Gestion de l’hôtel
Dear Paul,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.We are truly grateful for the rating and feedback you have provided us pertaining your recent stay. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team.We look forward to welcoming you back.Sincerely,
par un voyageur
Great Location for bars and restaurants.
Publié le 22 juill. 2024 sur HotelsWe chose the Oaks as we had stayed there many years ago and we knew there would be bars and restaurants very close to the accommodation. The property has aged and needs a good renovation. Check in was brilliant and efficient, they also called earlier in the day to confirm the bedding configuration that I had requested but didn't end up needing. The unit could do with a good clean. The bathroom had mold in the grout and when I tried to clean it off with the washer most came off so I don't think the cleaners had even tried, there must have been something they cleaned with on the shower floor as myself in the ensuite and my son in the 2nd bathroom almost slipped when we stepped in for our showers. The skirting boards need dusting as does the window sills. There were lights that the bulbs needed changing, blinds that were worn and starting to get holes in them, the bed and pillows weren't too bad as it will never be like home. The kitchen tap dripped and the uht milk was in date but was bloated so I wasn't game to drink it. Parking was included so that was a plus for the accommodation as well. We didn't venture anywhere else in Townsville as we were just passing through but the location is great for a quick stop with the bars and food so conveniently close.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Alagu, Gestion de l’hôtel
Dear Susan,Thank you for taking the time to complete our Guest Satisfaction Survey.Please rest assured that we have our refurbishment program coming up which will elevate our guest experience.Although we fell short of meeting your expectations during your last stay, I hope we will have the opportunity to welcome you back to restore your confidence in our hotel in the near future.Thank you again for your time.
par un voyageur
Publié le 14 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Alagu, Gestion de l’hôtel
Dear Mick,Thank you for choosing to stay with us at Oaks Townsville Gateway Suites.I am glad to read that you have liked your overall stay with us. We look forwards to welcoming you back the next time you are in town. Best regards,
