Ratings based on 949 Guest Reviews

Hear it directly from our travellers
4.0 out of 5
78% of guests recommend
3.9 Room cleanliness
4.0 Service & staff
3.8 Room comfort
3.8 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
4 out of 5
by A traveller

This traveller left a rating score only Posted Aug. 4, 2024 on Hotels
4 out of 5
by A traveller

Posted Aug. 4, 2024 on Expedia
The room is spacious and the hotel also offers shuttle bus from Sapporo which is good.
4 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 26, 2024 on Hotels
5 out of 5
by A traveller

Posted Jul. 20, 2024 on Expedia
Very ONSEN built
4 out of 5
by A traveller

Posted Jul. 16, 2024 on Expedia
Very efficiently run for such a large hotel. Great views from my room. Public bath never felt crowded and outdoor bath had spectacular view.
4 out of 5
by A traveller

Posted Jul. 14, 2024 on Expedia
We have a pleasant stay. Overall is good.
5 out of 5
by A traveller

This traveller left a rating score only Posted Jul. 10, 2024 on Expedia
2 out of 5
by A traveller

Posted Jul. 7, 2024 on Expedia
Poor staff
3 out of 5
by A traveller

Posted Jun. 19, 2024 on Hotels
The Hotel location is great. The lake is so beautiful. The hotel building, room size and breakfast are great. However, I was charged 600 Yen for the additional tax. I am not happy about the room floor (assigned the first floor) and the service did not agree to change the floor location.
4 out of 5
by A traveller

Posted Jun. 19, 2024 on Wotif
Great location and stunning onsen.
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