Note fondée sur 917 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,4 Propreté de la chambre
3,8 Service et personnel
3,6 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 9 nov. 2024
Commentaires de Gestion de l’hôtel
9 nov. 2024 par GM, Gestion de l’hôtel
Dear Douglas,Thank you for taking the time to rate your stay at Quality Inn Traverse City. We're delighted to see your five-star rating and it brings us immense joy to know that you had a wonderful experience with us. Though you didn't leave a written review, your high rating speaks volumes about your satisfaction. It's always encouraging to understand our guests' experiences, and we hope your next visit will be even more enjoyable. We look forward to welcoming you back in the near future.Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
Publié le 13 oct. 2024
Hotel looks run down. Price for room was ridiculously high but it was peak fall color time. Everything else in town was booked.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par GM, Gestion de l’hôtel
Dear Linda,Thank you for taking the time to share your thoughts with us about your recent stay at Quality Inn Traverse City. We regret to hear that your experience did not meet your expectations. We understand your concerns regarding the appearance of our hotel and the pricing during the peak fall color season. Your feedback is valuable to us as it helps us identify the areas we can improve the guest experience.We strive to provide our guests with the best service and most comfortable stay. We are currently working on several updates to enhance our property's look and feel. During the peak season, our prices might be slightly higher due to the high demand, but we assure you that we aim to provide value for the price. We hope you will give us another chance to serve you better in the future.Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
La Quinta Traverse City
Publié le 10 oct. 2024 sur HotelsRun down. Staff not too friendly.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par GM, Gestion de l’hôtel
Dear Erika,Thank you for taking the time to share your feedback with us. We're sorry to hear that your stay at Quality Inn Traverse City did not meet your expectations. We pride ourselves on our friendly service and it's disheartening to hear that we fell short during your visit. We want to assure you that your comments have been heard and we will share them with our team as part of our ongoing commitment to improving our service.We understand how the appearance of our property can impact your overall experience. Our aim is always to provide comfortable and well-maintained accommodations, and we regret that this was not your experience. Please know, your feedback is extremely valuable to us and we will use it to ensure we improve in these areas. Warm Regards,General Manager Quality Inn Traverse City
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Person working took several minutes to come to the front desk. Another person sitting in the lobby had to tell him there were guests waiting. The room was clean once we got to it.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par GM, Gestion de l’hôtel
Dear Paula,Thank you for taking the time to share your feedback regarding your recent stay at Quality Inn Traverse City. We sincerely apologize for any inconvenience you experienced at the front desk. It is our priority to provide swift and efficient service to all our guests and we regret to hear that we fell short in this instance. Please be assured that your comments have been shared with the relevant team to address and improve our service.We are glad to hear that you found our rooms to be clean, as we take great pride in the cleanliness and comfort of our guest rooms. We hope you will consider giving us another opportunity to serve you better in the future, and to show you that your unsatisfactory stay was an exception. Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
Publié le 1 oct. 2024 sur Expedia
Dirty bathroom
Commentaires de Gestion de l’hôtel
1 oct. 2024 par GM, Gestion de l’hôtel
Dear Sergei,Thank you for choosing Quality Inn Traverse City for your stay and for taking the time to share your feedback. We sincerely apologize for the condition of the bathroom during your visit. It is our goal to provide a clean and comfortable environment for all our guests, and we are truly sorry that we fell short of this expectation.Please know that your feedback is essential in our ongoing efforts to improve our services and facilities. We have addressed your concern with our housekeeping team to ensure such instances do not recur. We deeply value your patronage and hope that you will give us another opportunity to provide a superior experience on your next visit to Traverse City.Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
Publié le 29 sept. 2024
Have stayed here several times. Waited for 20 minutes to check in with no staff response. Found a housekeeper who tried to help. Finally left for our dinner reservation. Returned two hours later and checked in with no issues.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par GM, Gestion de l’hôtel
Dear Derek,Thank you for choosing Quality Inn Traverse City again for your stay and for taking the time to share your feedback. We are delighted to know that you've enjoyed your multiple stays with us. However, we regret to hear about the inconvenience you experienced during check-in. Your comfort and satisfaction are our top priorities, and we sincerely apologize for any miscommunication that may have occurred.Please know that your feedback is crucial in our effort to improve our service standards. We are taking the necessary steps to ensure that our front desk is adequately staffed at all times, so our valued guests like yourself do not have to face such issues in the future. We look forward to welcoming you back and providing you with a seamless check-in experience on your next visit.Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
Disappointing
Publié le 27 sept. 2024 sur HotelsThe name of "Quality" Inn is a total misnomer! The individual who checked us in (and who I attempted to communicate with on two other occasions) did little more than grunt at me. He acted in a manner indicating he was not wanting to be interacting with people at all. I booked this hotel choosing an accommodation with a separate bedroom - my husband likes to sleep in and I'm an early riser. Though there was a separate room, the door was removed. I talked with the front desk (different person) asking if the door could be returned and was told it would be checked on. Nothing. Our bathroom sink didn't drain. There was a hole in the bathroom wall from a towel rack that apparently was pulled down. I suspect it has been quite some time since the carpet had a good cleaning. When deciding on hotels in the TC area, I avoided the budget and high end. This really was a budget hotel and is on my "never again" list.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par GM, Gestion de l’hôtel
Dear Cynthia,Thank you for taking the time to share your experience at Quality Inn Traverse City. We sincerely apologize for the inconveniences you faced during your stay with us. Our team is committed to providing excellent service, and we regret that we fell short of your expectations. Your feedback regarding the front desk staff, room facilities and cleanliness are concerning and we assure you that it's not the standard we strive for.Please know that your concerns have been heard and will be addressed with the appropriate departments to prevent these issues in the future. We understand that we cannot undo the past, but we genuinely hope to have the opportunity to better serve you in the future. We believe in continuous improvement and your feedback helps us focus on areas needing attention. Warm Regards, General ManagerQuality Inn Traverse City
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 sept. 2024 par GM, Gestion de l’hôtel
Dear Vergial,We are overjoyed to receive your 10-star review and to know that you had an exceptional stay here at Quality Inn Traverse City! It is our top priority to provide our guests with a memorable experience and it's heartening to see that we have achieved this during your stay.Your wonderful feedback serves as a great motivation for our team who strive to deliver superior service and hospitality. We look forward to welcoming you back in the future for another delightful experience. Thank you once again for choosing Quality Inn Traverse City and for sharing your experience. Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
Publié le 24 sept. 2024 sur Hotels
I’m handicapped and was given a second story room in the middle of the hotel. The elevator was way down at the end. The hot tub was out of order. Bathtub was cracked in the bottom.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Dear Brian,Thank you for taking the time to share your feedback. We apologize for any inconvenience you experienced during your stay. We understand how important accessibility is and we're sorry to hear that the location of your room and the elevator were not ideal for your needs. We'll certainly take your comments on board as we continuously strive to improve our guest experience.We're sorry to hear about the hot tub and the bathtub in your room. We always aim to maintain our facilities to the highest standards and we regret that we didn't meet your expectations in this instance. Please be assured that we take your feedback seriously and will use it to review and improve our services. We do hope to have the opportunity to welcome you back and provide an improved experience. Warm Regards,General ManagerQuality Inn Traverse City
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Manager ignored me for five minutes when checking in. Do not stay in Room 242 as the AC/Heater makes very loud noises.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par GM, Gestion de l’hôtel
Dear Jeffrey,Thank you for taking the time to share your feedback following your recent stay at Quality Inn Traverse City. We regret to hear about your experience with our front desk service and the inconvenience caused by the noise from the AC/Heater in Room 242. Your comfort and satisfaction are of utmost importance to us, and we sincerely apologize if we fell short of meeting your expectations.We appreciate your valuable feedback as it helps us identify the areas we can improve the guest experience. We have taken note of your concern regarding the AC/Heater noise and have alerted our maintenance team for a thorough check and necessary repairs. In the future, we hope to have an opportunity to better your experience with us. Warm Regards,General ManagerQuality Inn Traverse City
