Note fondée sur 70 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
5,0 Propreté de la chambre
4,9 Service et personnel
4,8 Confort de la chambre
4,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 24 juill. 2021 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2021 par Valentina De Santis, CEO, Grand Hotel Tremezzo, Gestion de l’hôtel
Dear Guest,
Thank you so much for choosing our hotel and for the time you dedicated to post your feedback.
We are pleased to know that your experience at the Grand was memorable. I will share your thoughts with all the Team. Your review is a great reward for our daily commitment in delivering experiences.
I truly hope to welcome you back to the Grand Hotel Tremezzo.
With best regards,
Valentina De Santis
CEO
Grand Hotel Tremezzo, Lake Como
par un voyageur
GHT you are breathtaking!
Publié le 6 mai 2024 sur HotelsWonderful experience from start to finish. The service, the food, the staff, and the hotel itself...no words can describe just how amazing my stay was. I cannot wait to go back!
par un voyageur
Publié le 14 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 avr. 2024 par Valentina De Santis, Gestion de l’hôtel
Dear Mariane,thank you so much for choosing our hotel and for the time you dedicated to post your feedback.Your review is a great reward for our daily commitment in delivering experiences.I truly hope to welcome you back to the Grand Hotel Tremezzo. With best regards,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
par un voyageur
Publié le 10 avr. 2024 sur Expedia
par un voyageur
Publié le 27 mars 2024 sur Expedia
Love the hotel and attention. Micaela from marketing and guest experience team great
Commentaires de Gestion de l’hôtel
27 mars 2024 par Valentina De Santis, Gestion de l’hôtel
Dear Marcela,Thank you for your kind review on your stay with us! We have shared your very kind words with our colleagues, who were very touched and most appreciative.We are honored that you had a most memorable stay with us.We hope to have the pleasure of welcoming you back to our little corner of paradise.With our sincere appreciation,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
par un voyageur
Every bit as magical as you would expect
Publié le 25 mars 2024 sur HotelsWe were lucky enough to stay at the Grand Hotel Tremezzo for a night following a 2 week trip driving around Italy with our family, which included a 4-year-old. They happened to open early for the season this year and we completely fell in love with the place. While the setting is legendary and beautiful, it's the staff that makes it a 5-star experience. They're wonderful and kind and patient and incredibly good humored. And while I don't consider all 5-star hotels to be family friendly, this one absolutely was. Between constant presents and treats and a candy bar and an indoor pool for the chillier weather, my daughter loved it. We only had a chance to eat at a couple of the restaurants (lunch by the water and dinner at the more casual location), but honestly the most magical experience was breakfast. I think we all audibly gasped when we walked into the gorgeous room that really took the buffet experience to another level. I assure you we'll be back, but next time for at least a week!
Commentaires de Gestion de l’hôtel
27 mars 2024 par Valentina De Santis, Gestion de l’hôtel
Dear Fritzie,thank you so much for choosing our hotel and for the time you dedicated to post your feedback.We are pleased that you have pointed out, among other positive comments, that we made your stay memorable. I will share your thoughts with all the Team. Your review is a great reward for our daily commitment in delivering experiences.I truly hope to welcome you back to the Grand Hotel Tremezzo!With best regards,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
par un voyageur
Publié le 5 nov. 2023 sur Hotels
It is so extremely classy and everything is so fantastic!
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Valentina De Santis, Gestion de l’hôtel
Dear Robyn,Thank you so much for staying with us and for your amazing review! We are happy to hear that you enjoyed your time at The Grand. We hope to have the pleasure to welcoming you back soon!Best regards,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
par un voyageur
Publié le 4 nov. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
6 nov. 2023 par Valentina De Santis, Gestion de l’hôtel
Dear Per,Thank you so much for your review! We hope to have the pleasure to welcoming you back soon.Best wishes,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
par un voyageur
Spend your money elsewhere!
Publié le 29 oct. 2023 sur HotelsVery disappointing stay considering paying up to Euro 1500/ ++ per night
F&B
- 2 out of 3 restaurants are booked for event and not available to guest
- Food quality is subpar (from breakfast to dinner)
Spa
- Spa is fully booked for the entire weekend (no slots reserved for in house guests), we asked during booking whether spa needs to be book ahead and was assured availability upon arrival
- Heated pool temperature is lukewarm at most
Room
- Sound proof in bedroom is very poor, you can hear every car passing from the street to other rooms closing or opening their electric curtains
- Size is small compare to other top tier hotels in Como
Commentaires de Gestion de l’hôtel
2 nov. 2023 par Valentina De Santis, Gestion de l’hôtel
Dear Guest,We wish to express our sincere apologies as we failed to meet your expectations but we thank you for bringing your concerns to our attention, since it’s only through our guests’ feedback that we may continuously improve.We are sorry to learn that you did not receive the communication from our Reservations Team always suggesting our guests to book the services through our Spa and Concierge Teams at least one week in advance.I hope you will give us another opportunity so that we can provide you with the service you deserve and please do not hesitate to contact me personally, so that I may assist you with your future reservations.Sincerely,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
par un voyageur
Publié le 20 oct. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
24 oct. 2023 par Valentina De Santis, Gestion de l’hôtel
Dear Andrew,Thank you for taking some time to share your review. We would like to know more about your stay and the reasons behind your review, so that we can improve our service day by day. Please consider my self at complete disposal,Best regards,Valentina De SantisCEOGrand Hotel Tremezzo, Lake Como
