Note fondée sur 441 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Got in late, front desk staff were very nice. Breakfast was plentiful and good.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Chris H., Gestion de l’hôtel
Thank you for sharing your experience! We’re glad to hear that our front desk staff made you feel welcome, even with a late arrival. It’s also wonderful to know that you enjoyed our plentiful and delicious breakfast. We hope to see you again soon at Hawthorn Suites by Wyndham Wheeling at the Highlands!
par un voyageur
Publié le 27 sept. 2024 sur Hotels
Nice functional hotel. Clean. Comfortable.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for sharing your wonderful experience at the Hawthorn Suites Wheeling at the Highlands. We are thrilled to hear that your stay was enjoyable and that our facilities and services exceeded your expectations. Our team is dedicated to providing a comfortable and memorable experience for all our guests, and it's heartening to know we've succeeded in making your visit special. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing Hawthorn Suites Wheeling at the Highlands.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for your outstanding review! We’re delighted to hear that you had a perfect experience during your stay at Hawthorn Suites by Wyndham Wheeling at Highlands. Our team takes great pride in providing exceptional service, and your positive feedback motivates us to continue delivering memorable stays. We look forward to welcoming you back soon. If there’s anything else we can assist you with, please don’t hesitate to reach out.
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for sharing your wonderful experience at the Hawthorn Suites Wheeling at the Highlands. We are thrilled to hear that your stay was enjoyable and that our facilities and services exceeded your expectations. Our team is dedicated to providing a comfortable and memorable experience for all our guests, and it's heartening to know we've succeeded in making your visit special. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing Hawthorn Suites Wheeling at the Highlands.
par un voyageur
Below average
Publié le 17 sept. 2024 sur HotelsShowers let water spew all over the floor. Cleanlieness was subpar. Was hair all over the floors. Stayed 2 nights and they did nothing but add a couple towels and empty trash in our rooms after first night. Will not stay there again. Only thing good was location.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. It is important to us that our guests are more than satisfied and we would like the opportunity to resolve any issues as quickly as possible. Your satisfaction is our top priority, and we hope to show you the high standard of hospitality we strive to maintain.
par un voyageur
Publié le 8 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for sharing your wonderful experience at the Hawthorn Suites Wheeling at the Highlands. We are thrilled to hear that your stay was enjoyable and that our facilities and services exceeded your expectations. Our team is dedicated to providing a comfortable and memorable experience for all our guests, and it's heartening to know we've succeeded in making your visit special. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing Hawthorn Suites Wheeling at the Highlands.
par un voyageur
Publié le 3 sept. 2024 sur Hotels
I filled out the check in info on line but they didn't seem to have it.
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for sharing your wonderful experience at the Hawthorn Suites Wheeling at the Highlands. We are thrilled to hear that your stay was enjoyable and that our facilities and services exceeded your expectations. Our team is dedicated to providing a comfortable and memorable experience for all our guests, and it's heartening to know we've succeeded in making your visit special. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing Hawthorn Suites Wheeling at the Highlands.
par un voyageur
Publié le 3 sept. 2024 sur Expedia
Staff
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for taking the time to share your feedback. We sincerely apologize that your experience did not meet your expectations. It is important to us that our guests are more than satisfied and we would like the opportunity to resolve any issues as quickly as possible. Your satisfaction is our top priority, and we hope to show you the high standard of hospitality we strive to maintain.
par un voyageur
Publié le 31 août 2024 sur Hotels
Didn’t get my extra pillows I requested at pre-check in. Room smelled musty
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for taking the time to share your feedback regarding your recent stay at Hawthorn Suites Wheeling at the Highlands. We sincerely apologize for the inconvenience you experienced due to not receiving the extra pillows as requested during pre-check-in. We understand how important a comfortable and well-prepared room is to our guests, especially when it comes to personalized requests. Additionally, we are concerned to hear about the musty smell in your room. Please rest assured that we take issues of cleanliness and maintenance very seriously, and we will be addressing these matters with our housekeeping and maintenance teams to ensure that they are rectified promptly. We are committed to providing our guests with the highest level of service and accommodations, and it is clear we fell short in your case. We would appreciate the opportunity to restore your confidence in our hotel, and we hope you will consider staying with us again so we can provide you with the quality experience you expect and deserve. If you would like to discuss your concerns further, please do not hesitate to contact our management team directly. Thank you again for your review, and we look forward to the opportunity to better serve you in the future.
par un voyageur
Publié le 28 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 sept. 2024 par Chris H., Gestion de l’hôtel
Thank you for sharing your wonderful experience at the Hawthorn Suites Wheeling at the Highlands. We are thrilled to hear that your stay was enjoyable and that our facilities and services exceeded your expectations. Our team is dedicated to providing a comfortable and memorable experience for all our guests, and it's heartening to know we've succeeded in making your visit special. We look forward to welcoming you back in the future for another exceptional stay. Thank you for choosing Hawthorn Suites Wheeling at the Highlands.
