Ratings based on 100 Guest Reviews
Hear it directly from our travellers
4.6 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Sep. 1, 2024 on Expedia
Excellent staff, location and very serene!!
by A traveller
Posted Jul. 4, 2024 on Expedia
Beautiful place
Comment from Hotel Management
Oct. 4, 2024 by Front Office Manager, Hotel Management
We are thrilled to receive your perfect 5 out of 5 score and appreciate you taking the time to share your thoughts, Rohan Asokkumar! It brings us immense joy to know that you found our hotel to be a beautiful place. We take great pride in our surroundings and strive to create an atmosphere that allows our guests to relax and fully enjoy their experience.Your positive feedback inspires our team to continue delivering exceptional service and ensuring every detail is attended to. It’s wonderful to know that our efforts resonated with you during your stay.We truly look forward to welcoming you back to Amaranthe Bay in the future. Should you have any special requests or need assistance planning your next visit, please don’t hesitate to reach out.Thank you once again for your kind words, and we hope to see you soon!With Heartfelt Appreciation, Amaranthé Bay.
by A traveller from Fulham
Posted Mar. 22, 2024 on Expedia
This is the best hotel in Trincomalee. The staff are the loveliest, kindest staff, and they made our time there feel like home. The food is a choice of traditional Sri Lankan food as well as European/US, but they even made us egg hoppers on request.... Its that we're not on the menu. So I cannot praise them highly enough.
We will return here.
Comment from Hotel Management
Apr. 13, 2024 by Front Office Manager, Hotel Management
Thank you so much for your glowing review Saaliya Seneviratne! We're thrilled to hear that you had such a wonderful experience during your stay at our hotel in Trincomalee.It's truly heartwarming to know that our staff went above and beyond to make your time with us feel like home. Providing exceptional service and creating a welcoming atmosphere is always our top priority, and we're delighted that our team's efforts made such a positive impression on you.We're glad you enjoyed the diverse culinary offerings at our hotel. Our chefs take great pride in preparing both traditional Sri Lankan dishes and international favorites with care and attention to detail. We're thrilled that you appreciated the personalized touch of the egg hoppers, even though they weren't on the menu. Fulfilling our guests' requests is always a pleasure for us!We can't wait to welcome you back for another memorable stay. Please don't hesitate to reach out if there's anything we can do to make your next visit even more special.
by A traveller
Posted Jan. 28, 2024 on Expedia
Everthing are good
Comment from Hotel Management
Apr. 13, 2024 by Front Office Manager, Hotel Management
Thank you so much for taking the time to leave us such a positive review Wignarajasingham Nalliah! We're thrilled to hear that you had a great experience with us.Your kind words mean a lot to us and serve as motivation for our team to continue delivering exceptional service.We look forward to welcoming you back soon!
by A traveller
Posted Jul. 17, 2023 on Expedia
We got a friendly greeting when we arrived and drinks brought to us on Reception. All staff are very friendly. The room was beautiful and very spacious. We had a junior suite and it was the best room I’ve ever stayed in.
We were able to add room service and meals to our bill to pay by card when we checked out. There are ATM’s nearby if you want to get some cash.
We gave tips at the end of our stay. It was helpful that the documentation from the hotel states that charges include a service charge so you aren’t expected to tip as you go along every day.
There was a decent choice of room service meals, drinks and desserts available and these seemed to be available any time. They were reasonably priced - like UK prices but more than normal Sri Lanka prices. We just paid for room only as we thought we would be out and about a lot. We tried breakfast once at the hotel and it was alright. We had dinner once which again was alright. Room service meals were good. My daughter loved the milkshake and brownies.
I would recommend getting a local SIM card from a small shop near the hotel. I got a ‘Hutch’ SIM card. I was surprised that the shop staff need to take a photo of your passport when you buy one.
We could then access Google Maps and find attractions, etc nearby.
The hotel was great with friendly staff and beautiful surroundings. You can walk to the beach in 5 mins. There are lots of stray dogs around but all seem friendly. The pool is nice at the hotel too. We loved it all!
Comment from Hotel Management
Apr. 13, 2024 by Front Office Manager, Hotel Management
Thank you so much for taking the time to share your experience with us Sumayya Hanson!We are delighted to hear that you enjoyed your stay at our hotel and that our team was able to provide you with a warm and friendly welcome.It's fantastic to hear that you found your junior suite to be the best room you've ever stayed in! We take great pride in providing spacious and beautiful accommodations for our guests.We're glad to hear that you found our room service convenient and reasonably priced, and that you appreciated the clarity in our documentation regarding service charges. We always aim to make the billing process as seamless as possible for our guests.We're also pleased that you enjoyed the variety of dining options available, and that your daughter particularly loved the milkshake and brownies! It's wonderful to hear that our team was able to make your dining experience enjoyable.Thank you for the tip about getting a local SIM card—we're glad that you found it helpful for exploring the area. And we're thrilled to hear that you loved our friendly staff, beautiful surroundings, and convenient location near the beach.Once again, thank you for choosing to stay with us, and we look forward to welcoming you back again soon!
by A traveller
Posted Jul. 4, 2023 on Expedia
Hotel is in desperate need of renovation. Many things in room broken or not working, e.g. kettle leaking, plugs not working, door handle of bathroom door almost falling off. Housekeeping standards well below expectation, amenities not replenished, e.g. shower gel, tissues, toilet paper. No visible management around the hotel.
by A traveller
Posted May 18, 2023 on Expedia
by A traveller
Posted Mar. 25, 2023 on Expedia
GREAT ROOM CLOSE TO NICE POOL
Comment from Hotel Management
Mar. 31, 2023 by Reservations-Amaranthe bay, Hotel Management
Dear Ms.Bianca,Thank you for your valuable review.
by A traveller
Posted Jan. 1, 2022 on Expedia
The hotel staff were kind and attentive throughout our short stay. The room was clean and well appointed, and the view over the river was pleasant and a little different compared to more traditional sea views.
I would happily recommend this hotel to anyone wanting to stay in an above average hotel in Trincomalee.
The only downside, as with many hotels in the area, is the direct surroundings are not so pleasant. Access to the hotel is made down a pot-holed dirt track. A tuk tuk or bicycle is necessary to make any excursions (but the hotel provide bikes for free, or more modern ones for a small charge)
by A traveller from Cairns, Queensland, Australia
Posted Mar. 4, 2020 on Wotif
Great people, great situation, great view, great food
Comment from Hotel Management
Mar. 4, 2020 by Anne, Hotel Management
Dear Denis,
It was great having you with us. We are delighted to hear that you had an amazing time at our resort. Our wish is to be your host sooner than later.
Thanks & Regards
