Ratings based on 935 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.6 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 19, 2024 on Expedia
Comment from Hotel Management
Aug. 30, 2024 by Philippe, Hotel Management
Je suis ravi d'apprendre que nous avons été à la hauteur de vos attentes lors de votre dernier passage à notre établissement. Notre but ultime est d’offrir des séjours de qualité, à la hauteur de nos invités. Vos éloges nous touchent énormément et vos belles notes sont grandement appréciées. Permettez-moi de partager le tout à toute l’équipe.
by A traveller
Posted Aug. 19, 2024 on Expedia
Very clean, comfortable bed, practical
Comment from Hotel Management
Aug. 20, 2024 by Lise, Hotel Management
Dear Jeff, We would like to thank you for giving us your feedback on your stay with us. We are very happy to have met your expectations.We hope to welcome you back again at the Holiday Inn Express & Suites next time you are in Trois-Rivières!
by A traveller
Posted Aug. 18, 2024 on Hotels
Comment from Hotel Management
Oct. 4, 2024 by Thomas, Hotel Management
I am happy to hear that you had a pleasant stay during your last visit at our hotel. I notice, however, that certain aspects of your stay did not fully meet your expectations and I invite you to contact me, at your convenience by responding to this email directly, should you wish to tell me more about your experience. It will be a pleasure for me to share your feedback for us to ensure that we always deliver the experience worthy of our guests.
by A traveller
Posted Aug. 17, 2024 on Expedia
We booked for the pool and it was no operational. They should have updated their website. Also there was no parking and too many ppl taking food to go which left not much for others
Comment from Hotel Management
Aug. 30, 2024 by Philippe, Hotel Management
I am pleased to hear that you had a good stay at our establishment. However, I regret that some aspects did not meet your expectations. Specifically, I understand that the pool was not operational, there was insufficient parking, and the availability of food was limited due to many guests taking food to go. Please rest assured that we will take steps to improve the information on our website and address these issues to ensure a better experience in the future.
by A traveller
Posted Aug. 12, 2024 on Expedia
Nice stay
Comment from Hotel Management
Oct. 4, 2024 by Thomas, Hotel Management
I am thrilled to hear that we met your expectations during your last visit at our hotel. Our goal is to provide authentic and comfortable stays when you visit Trois-Rivières. We appreciate your kind words, and your comments will happily be shared with the entire team.
by A traveller
Posted Aug. 9, 2024 on Expedia
Pool wasn’t available for whole evening.
Breakfast was terrible. Juice machine service highly diluted watery juice, hot breakfast was empty and replacement took forever. Oatmeal was never refilled even though breakfast hour was still going on.
Comment from Hotel Management
Aug. 30, 2024 by Philippe, Hotel Management
I’m sorry to hear that your stay didn’t fully meet your expectations and that it left you with a negative impression. I understand your concerns and apologize for the issues you experienced. Please know that we are committed to improving our service and your feedback will be shared with the relevant team to address these concerns.
by A traveller
Posted Aug. 3, 2024 on Expedia
Very happy with the stay. Friendly staff and clean hotel.
by A traveller
Posted Aug. 3, 2024 on Expedia
We were sadly disappointed with our stay, especially for the cost of the hotel per night.
The facility itself is not being maintained. Although the lobby is very beautiful and was recently renovated, the hotel room had a strong chemical smell (similar to what a urinal smells like), and the bedding had large brown stains on the pillow cases and sheets. The laminate flooring in the room is damaged and buckling. It appears they used a residential, low traffic product that is not holding up well. The view was also nothing special, as it was essentially of the alleyway.
The body soap and shampoo are held in large containers mounted in the shower for all guests to share, and the body soap was clumpy and discoloured. When we asked the front desk for replacement soap, we were rudely offered 2 miniature personal use soap bars for an entire family.
There were no extra blankets or pillows in the room either (usually found in the closet or drawers).
The pool facility is in poor condition. The safety handrail is completely loose and very dangerous, pool water was cloudy and caused our eyes to burn and my child to develop a rash. The pool lining is worn out and buckling beneath your feet in the water, creating a trip hazard. The edge of the pool is discoloured and has a dirty brown coloured mildew around its entirety.
The breakfast was very decent, however, we were there very early so I am not sure if that quality was maintained after the morning rush arrived.
by A traveller
Posted Aug. 3, 2024 on Expedia
by A traveller
Posted Jul. 30, 2024 on Expedia
Excellent breakfast; very clean hotel
Comment from Hotel Management
Jul. 31, 2024 by Carolane, Hotel Management
Nous vous remercions de nous avoir attribué des notes parfaites dans chaque catégorie. Cela nous encourage dans notre quête d'excellence. Nous espérons vous revoir très prochainement au Holiday Inn Express & Suites de Trois-Rivières.
