Ratings based on 40 Guest Reviews
Hear it directly from our travellers
4.0 Room cleanliness
3.8 Service & staff
3.8 Room comfort
3.5 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 9, 2021 on Hotels
The key to the room didn't work and had to be "sorted" 3 times. There were no towels in the room on arrival. it was just not great, a tired hotel.
Comment from Hotel Management
Dec. 1, 2021 by Armand , Hotel Management
Dear Sir or Madam,
I want to start off by sincerely apologizing for the negative experience that you faced that I have shared with our Management team.
We strive hard to present to provide our guests a great customer service in all departments so that our guests left our resort with good memories.
Our resort has undergone many changes and have thus improved our customer service policies. It is review such as yours that provide our company the ability to being better in creating great customer experience in the future.
Thank you and I hope that you will grant us the opportunity in the future to improve your image of us.
Kind Regards
by A traveller
Posted Dec. 9, 2019 on Expedia
by A traveller
Posted Dec. 11, 2018 on Hotels
Great resort style hotel well positioned to explore Mauritius. Comfortable beds, good swimming pools.
by A traveller
Posted May 2, 2018 on Hotels
by A traveller
Nice Hotel, expensive food & drink.
Posted Mar. 11, 2018 on HotelsHotel is beautiful with lovely pools.The food and drink is fairly expensive with restaurants 2 minutes walk with prices at least half. The "town" is quiet and small and everything (bars and restaurants close at about 10PM (and the hotel bar at 11pm). The staff are all friendly and there is live music maybe 3 or 4 times a week. The bed was rock hard but this was resolved by the addition of a softer over-mattress.There are sports available in the hotel (table tennis, badminton, boule and pool. The one big disappointment was the snorkelling. There are almost no fish insdie the reef which is quite a way off shore and you need to visit on a glass bottom boat. The reef is not what I would expect for the Indian Ocean.
by Nicholas from Sussex
2-3 Star hotel with 1star attitude
Posted Jan. 11, 2015 on HotelsCould have been an excellent stay but unfortunately marred by extreme complacency on the part of management. Twice within three days, the lavatory in my room had no water - very distressing and inconvenient if you, like me, suffer from upset stomachs when abroad. The advertised WiFi was not available in my room until the last afternoon of my stay, and then only because I had made a second complaint. The public areas were frequently infested with cockroaches and the pools were dirty and had a film of greasy suntan lotion floating on top. These points were brought to the attention of Vincent, duty manager, who suggested that these were 'minor' issues and suggested that I was making a fuss about nothing to try to get a discount! The breakfast buffet was very good and Lily, the call order chef, was a delight. Other staff in the restaurant looked disinterested and walked around like zombies, with little attention to guest's needs. The hotel is well located close to the nearby public beach (about 5 mins walk), and there is a supermarket nearby if you want to get picnic items / booze for your room. Overall it's a 2-3 star hotel with a 1 star attitude from management. Avoid if possible, there are much nicer, cleaner and cheaper alternatives nearby.
by A traveller from North America
Needs professional touch
Posted Jun. 15, 2011 on ExpediaThe hotel is ok with one or two very good and a lot of clueless staff. Manager is somewhat insensitive. Langugage was the primary barrier I think. Food needs to be more diverse. Breakfast is good. Dinner needs attention and depends on your luck. Someday it can be very good, and the other day it's not edible. It's pretty close to the sea (less that 2 min walk). Spa is ok, but not open for 24/7. Staff at the reception is somewhat clueless. Hiring a few professionals and doing a few transformation can elevate this place to the next level.
by A traveller from Canada
deceiving
Posted May 3, 2011 on Hotelsvery deceiving! beside the three swimming pools, nothing to be proud of!
Animation really poor, food approximate, have to walk 200m on a really dangerous road to get to the beach, no effort from the direction to try to please you... i
It is a good thing that the little staff try to compensate by their kindness and their smiles, but not enough!
by A traveller
Posted Jun. 20, 2024 on Hotels
by A traveller
Posted Aug. 7, 2023 on Expedia
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