Note fondée sur 424 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Pas de chauffage dans les chambres.
par un voyageur
Publié le 19 nov. 2018 sur Hotels
séjourné a plusieurs reprises depuis 5 ans et toujours satisfait
par un voyageur de WILMINGTON
Publié le 28 oct. 2024
Evening staff on arrival helpful after first room smelled of marijuana, second room ok but again marijuana vial in trash liner and trash was under the trash liner , evening staff member could have been friendlier , manager smiled and was pleasant and helpful
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear GAIL,We’re glad to hear that our evening staff was helpful in assisting you after your initial room issue. We apologize for the inconvenience with the second room and the cleanliness concerns you encountered. Your comments about the staff's friendliness will be addressed to ensure a more welcoming experience for all our guests. We're pleased that the manager was able to provide assistance during your stay. We hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Clean and easy
Publié le 20 août 2024 sur HotelsEasy check-in and check-out. Comfortable beds, lots of TV channel selections. Breakfast was good, would probably recommend they have biscuits as well. But all in all was a great stay
Commentaires de Gestion de l’hôtel
29 août 2024 par Tracy-General Manager , Gestion de l’hôtel
Thank you so much for your feedback. We are happy you enjoyed your stay with us. We do have biscuits and sausage gravy on the weekends, so come back and visit us then.
par un voyageur
Ok nothing special
Publié le 18 août 2024 sur HotelsIt was good for the price. The bed was comfortable but the carpet in the whole building is old and needs replaced. The breakfast was good. We were upgraded to a jet tub room but the jets were dirty and the shower did not drain well. Overall it was okay but nothing special
Commentaires de Gestion de l’hôtel
29 août 2024 par Tracy-General Manager , Gestion de l’hôtel
We thank you for your feedback. We are undergoing renovations currently to provide a better place for our guests when they stay with us. Carpet is part of that and we have also cleaned the jets in all our jet tubs recently. We do apologize for the issues you had during your stay.
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback! We're glad you had a positive experience overall. We appreciate your suggestions and will work on improving those areas. We hope to welcome you back soon!Sincerely, Hotel Manager
par un voyageur
Publié le 10 août 2024 sur Expedia
Nice property with great staff, but it is showing some wear that needs some attention. Little things like the carpet getting into the elevator is torn at the door edge (trip hazard), the carpet in the hallways is really showing wear and dirt, and the only ice machine working was on the third floor. The room was very clean, and the A/C was the coldest I have ever experienced. Staff all VERY nice and helpful. Would stay here again, and would recommend it to other travelers..
Commentaires de Gestion de l’hôtel
29 août 2024 par Tracy- General Manager , Gestion de l’hôtel
We thank you for your feedback. We are under new Ownership and Management and are in the process of renovations to the hotel. We are making the changes to provide a better place for our guests to stay.
par un voyageur
Publié le 6 août 2024 sur Expedia
Very nice place
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your kind words! We're thrilled to hear you enjoyed your stay. We hope to welcome you back soon!"Sincerely, Hotel Manager
par un voyageur
Publié le 4 août 2024 sur Expedia
Staff was nice and breakfast got better after the first day. Room was clean. Elevator was broken the day I got there and was fixed the next day. I had to carry everything up to the third floor. Stayed 1 week so I had more then just a little bag.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. We're glad to hear that you found the staff friendly and the room clean. We apologize for the inconvenience caused by the elevator being out of service and appreciate your patience. We'll work on improving our communication about such issues in the future. Thank you for staying with us!Sincerely, Hotel Manager
par un voyageur
Good location
Publié le 3 août 2024 sur HotelsNice hotel, not sure if the person who checked me in was having a bad day, but was a little rude.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback. I'm glad you liked the hotel, but I'm sorry to hear about your experience at check-in. We strive to provide excellent service, and I will make sure your comments are shared with the team to address this issue. Your satisfaction is important to us, and we hope to serve you better in the future.Sincerely, Hotel Manager
