Note fondée sur 440 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,5 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 janv. 2024 sur Expedia
Pas de chauffage dans les chambres.
par un voyageur
Publié le 19 nov. 2018 sur Hotels
séjourné a plusieurs reprises depuis 5 ans et toujours satisfait
par un voyageur de WILMINGTON
Publié le 28 oct. 2024
Evening staff on arrival helpful after first room smelled of marijuana, second room ok but again marijuana vial in trash liner and trash was under the trash liner , evening staff member could have been friendlier , manager smiled and was pleasant and helpful
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear GAIL,We’re glad to hear that our evening staff was helpful in assisting you after your initial room issue. We apologize for the inconvenience with the second room and the cleanliness concerns you encountered. Your comments about the staff's friendliness will be addressed to ensure a more welcoming experience for all our guests. We're pleased that the manager was able to provide assistance during your stay. We hope to have the opportunity to improve your experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Beware and think twice!!!
Publié le 15 oct. 2024 sur HotelsThe pool was the reason we selected this hotel. We were informed by Tracy Jones who boasted about being the GM and regional GM that it was unavailable due to renovations and we should have checked the website to know this information. It was NOT updated on the website. Upon entering our room it smelled like a locker room and dried flower pedals under the desk. The bathtub had soap scum. We asked for a different room but was told that was not possible. We could not be refunded for our 2-night stay. On the bright side there are two very wonderful employees there: Stephen who oversees the morning breakfast and Paula at the front desk who is compassionate and helpful. It was my birthday and my first vacation in 15 years. I would never recommend staying at Comfort Suites in Troy, Ohio.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Jill,We are truly sorry to hear about your disappointing experience during your stay. It’s disappointing to hear that the pool was unavailable and that the information was not properly updated on our website. The condition of your room, including the unpleasant odor and cleanliness concerns, is unacceptable and does not reflect our standards. We're glad to hear that Stephen and Paula provided you with exceptional service, but we understand that it doesn’t make up for the overall experience you had. Your feedback will be shared with management to address these concerns and improve our services. We hope you might consider giving us another chance in the future for a better experience.Sincerely, Hotel Manager
par un voyageur
Publié le 14 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Mary,Thanks for your visit to our hotel, and I'm disappointed to see a 6-star rating. Please tell us more about your stay and if we missed any marks on hospitality. Your feedback will be useful for us to improve our services. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Good breakfast and well lit parking lot
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Fred,Thank you for your positive feedback. We're glad to hear you enjoyed the breakfast and found the parking lot well-lit. Your satisfaction is important to us, and we appreciate your kind words. We look forward to welcoming you back for another great stay!Sincerely, Hotel Manager
par un voyageur de Leicester
Publié le 29 sept. 2024 sur Expedia
We were not told the pool was out of service and we were there for a week
The outside patio area was unkept and smelled due to an overflowing trash can
Upon checking there were no rooms clean and ready so we waiting in the lobby for almost an hour and the receptionist was not approachable
There was a community member loitering at the front desk talking to the staff while we waited for our room
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Marcy,We apologize for the inconveniences you encountered during your stay, especially the lack of communication about the pool, the unkept patio area, and the wait for your room. This is certainly not the level of service we aim to provide. We also regret that you found the front desk staff unapproachable and were uncomfortable with the situation at the reception. Your feedback will be addressed with our team to improve service quality and cleanliness for future guests. We hope you’ll consider giving us another opportunity to serve you better.Sincerely, Hotel Manager
par un voyageur
Publié le 29 sept. 2024 sur Hotels
We booked this hotel because of the pool for the kids. When we checked in, they had a sign saying the pool wasn’t open. This should have been mentioned at booking or an email sent by the hotel. Not very clean. Kids found gummies on the floor. Could have been laced with something. Got flushed before the kids ate them.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Steven,We're sorry to hear about your experience, especially with the pool closure and cleanliness issues. The safety and comfort of our guests are our top priorities, and it’s concerning that these aspects didn’t meet your expectations. We understand how frustrating it must have been for your family, especially with young children. Your concerns will be shared with management to improve communication and housekeeping standards. We hope you'll give us another chance to provide a better stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Friendly and efficient staff.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Melvin,Thank you for your kind words. We're thrilled to hear you found our staff friendly and efficient. We strive to provide excellent service to all our guests. We look forward to welcoming you back soon.Sincerely, Hotel Manager
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Easy parking
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Darlene,Thank you for highlighting our convenient parking! We’re pleased to hear it added to the ease of your stay. If you have any other feedback or suggestions for us, we’d love to hear them. We hope to have the opportunity to welcome you back in the future.Sincerely, Hotel Manager
