Ratings based on 20 Guest Reviews
Hear it directly from our travellers
3.2 Room cleanliness
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Great spot near Northstar
Posted Feb. 4, 2024 on HomeAwayStayed here for a group ski trip. We had 9 adults, and there were plenty of beds & space for everyone.
Excellent location, the Northstar shuttle made it really easy to get to the mountain and back. You can call it from an app in the morning, and then just hop on and give your destination in the afternoon.
Private hot tub was a great amenity in the backyard.
Some reviews mentioned poor cleaning or a bad smell; we didn't notice any of that.
I would say the only downside was that (as with many short-term rentals) the tools in the kitchen were pretty variable: dull knives, mismatched coffee maker, etc. But we were able to find everything we needed in the end to make a good meal.
Comment from Hotel Management
Feb. 8, 2024 by VrboOwner, Hotel Management
We are pleased to hear you enjoyed your visit! Thank you so much for taking the time to share your valuable feedback with us. We are sorry for any issues you encountered during your stay. We passed your comments along to our local manager to review and we appreciate guests’ preferences as a means to continually improve. We look forward to hosting your next stay!
by A traveller
Easy getaway for Northstar!
Posted Jan. 29, 2024 on HomeAwayGreat place to stay with a group if you are a skier / snowboarder. Only inconvenience we had was the door and lock code were pretty tricky to use
by A traveller
horrible experience
Posted Jul. 5, 2023 on HomeAwayWe arrived to find multiple chipmunks in the house and chipmunk feces everywhere. It was beyond horrible. I have never had a worse experience in home rental and this is my first vrbo rental and I will not be using them again. I am supposed to get a refund but have not heard from the host or received any information about the refund.
It was beyond stressful as we were crunched for time to get ready for a wedding and had no where to change and get ready.
Comment from Hotel Management
Jul. 28, 2023 by VrboOwner, Hotel Management
Hi, thank you for sharing your feedback and bringing some items to our attention that may need to be fixed and improved. We are so sorry if our standards were not met during your time with us. We have forwarded your feedback to the local staff so they can work to improve the home and amenities for future guests. We hope you'll give us a second chance to impress you!
by A traveller
Cleanliness problem and horrible customer service by Vacasa
Posted Mar. 12, 2023 on HomeAwayWe arrived to a home that has not been cleaned. We had to wait until after 7:30pm for the cleaning crew to show up. And even after they cleaned they couldn’t take the appreciable amount of trash left by the previous occupants. Had to wait until half way through the second day for the trash to be picked up.
The house is fine but customer service by Vacasa is difficult to get a hold of and then not very caring when you do get a hold of them. Very cold interactions with customer service.
Comment from Hotel Management
Jul. 28, 2023 by VrboOwner, Hotel Management
We apologize for any issues you experienced in communicating with a member of our team, as well as any personal touch you found lacking. We apologize if you felt the home was not on par with our cleanliness standards and for any issues you encountered during your stay. We are committed to providing exceptional customer service, and we will follow up with the appropriate parties to ensure our service standards are fully met. We also appreciate our guests' preferences as a means to improve and we have forwarded your comments along to our property management to consider and rectify the issues. We truly hope to have the opportunity to impress you in the future.
by A traveller
Location is the best! Hot tub can’t hurt
Posted Jan. 15, 2022 on HomeAwayWe had a wonderful stay. With covid, clearly the staff are over worked so there were some bumps but overall a good stay. They need to clear out the dining room chair that only has three legs as a previous review suggested, leaving it at the table is dangerous. Fortunately the person who sat in it is a younger man so didn’t get hurt when he sat on it and fell but, certainly not ideal.
by A traveller from San Carlos, CA
Property not as advertised
Posted Jan. 5, 2022 on HomeAwayWe stayed here with another family for three nights at the end of December. We were disappointed to learn upon checking in that the property does not have a hot tub that guests can use (however we were charged a hot tub fee) and it has not been newly remodeled as advertised. Most of the lightbulbs in the kitchen and downstairs bathroom were out and there was a broken towel rack hanging off the wall in the bathroom. Cobwebs and dust were visible across the ceiling and rafters of the downstairs. Definitely not worth the money for three nights.
Comment from Hotel Management
Jul. 28, 2023 by VrboOwner, Hotel Management
Thank you for your review, Natalie. We are sorry to hear that the home was not what you were hoping for during your stay. We encourage guests to review the listing and the photos to ensure the home has everything they are looking for. The hot tub at the home is in the back, located directly our the back door. Our local staff has resecured the towel rack and replaced burnout lightbulbs. The home has also been scheduled for a deep clean. We hope to have an opportunity to host and impress you in the future.
by A traveller
Great place to stay
Posted Aug. 8, 2021 on HomeAwayMy family and friends enjoyed the stay at this location. The smell at first was a bit strong but I have experienced this in other cabins, by day 2, you really don’t smell it any more. Very welcoming and well taken care of. Loved it!!
by A traveller
Lake Tahoe
Posted Jul. 23, 2021 on HomeAwayGood
by A traveller
Nice Cabin in Northstar
Posted Apr. 22, 2021 on HomeAwayThe property was in the heart of Northstar with superb shuttle service to take you to the resort. House was fairly clean with all necessary amenities.
by A traveller
Good except 1 thing
Posted Mar. 6, 2021 on HomeAwayDining table chair broke after sitting in it for the first time on the first day. I fell backwards and hit my head
Comment from Hotel Management
Jul. 28, 2023 by VrboOwner, Hotel Management
Hello, Lisa! Thank you for your review. We are sorry to hear of the unfortunate issues affecting your stay. The comfort and safety of guests are our top priorities, and we appreciate the opportunity to make this right. We are working with our local team to ensure the dining chairs are repaired and functioning. We hope to host you again!
