Ratings based on 815 Guest Reviews
Hear it directly from our travellers
4.2 Room cleanliness
4.3 Service & staff
4.0 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Aug. 26, 2024 on Expedia
Friendly and accommodating staff. Very pleasant.
Comment from Hotel Management
Aug. 27, 2024 by Igor, Hotel Management
Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our staff friendly and accommodating, and that your experience was pleasant. Your kind words are greatly appreciated and serve as an encouragement to our team to continue providing exceptional service.We truly value your input, as it helps us further enhance our services and amenities to ensure every guest has a memorable stay. It is always our goal to create a welcoming and comfortable environment for all our visitors.We look forward to the opportunity to serve you again in the near future. If there is anything specific we can do to make your next visit even more enjoyable, please do not hesitate to let us know.
by A traveller
Posted Aug. 24, 2024 on Expedia
I didn't enjoy my stay here.
Comment from Hotel Management
Aug. 25, 2024 by Igor, Hotel Management
Thank you for taking the time to share your feedback with us. We sincerely apologize that your stay did not meet your expectations. Your experience is very important to us, and your comments help us to continually improve our services and amenities.We would like to learn more about the issues you encountered during your stay to address them appropriately and ensure a better experience for our future guests. Please feel free to contact us directly if you would like to discuss your experience in more detail or if there is anything else we can assist you with.We hope to have the opportunity to serve you again in the future and provide you with a more enjoyable stay. Once again, thank you for your continued support and for helping us enhance our service.
by A traveller
Posted Aug. 22, 2024 on Expedia
The hotel seems like a decent 3-star hotel from the outside and lobby, but the rooms (we had two on the first floor) were uncomfortable. The beds and furniture were fine but there was a major issue with the humidity that the air conditioner did not take care of. The floors were constantly dank and dirty. We had one room with carpeting and one with hard floors. Your feet would stick to them and come up visibly dirty after walking just a few steps. It's the humidity but it also seemed like they used some kind of cleaning solution that leaves a tacky residue, and they don't mop regularly enough. I don't have this problem in my basement which is also pretty humid.
On top of that, the sink and tubs, while they had good pressure, were both slow to drain, and the towels were old and worn. The TV had like three channels that worked. The vending machines were sold out of water.
The location is central with an Irving gas station and Circle K conveniently across the street, but kind of busy.
It's possible that rooms on upper floors were better, but most of the hotel is only two stories, so you can do the math on the odds of where your room would be.
Comment from Hotel Management
Aug. 23, 2024 by Igor, Hotel Management
Thank you for taking the time to share your feedback with us. We truly value your input as it helps us improve our services and amenities. We apologize for the discomfort you experienced during your stay and appreciate you bringing these issues to our attention. Please know that we are actively working on addressing them to ensure a better experience for our guests.We hope to have the pleasure of serving you again in the future and providing a stay that meets your expectations.
by A traveller
Posted Aug. 22, 2024 on Expedia
thoughtful staff, and ready to help. Quiet, clean and parking. The food was wonderful.
Comment from Hotel Management
Aug. 23, 2024 by Igor, Hotel Management
Thank you for your thoughtful feedback. We truly value your comments as they help us continually improve our services and amenities. We are delighted to hear that you appreciated our staff's readiness to assist, the quiet and clean environment, and the quality of the food.We look forward to the opportunity of serving you again soon.
by A traveller from Summerside
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 20, 2024 by Igor, Hotel Management
Thank you for taking the time to share your feedback with us. We truly value your input, as it plays a crucial role in helping us improve our services and amenities. We are committed to continually enhancing our offerings and providing the best possible experience for our guests.We look forward to the opportunity to serve you again soon. Should you require any further assistance or have additional questions, please do not hesitate to contact us directly.
by A traveller
Posted Aug. 18, 2024 on Expedia
Comment from Hotel Management
Aug. 21, 2024 by Igor, Hotel Management
Thank you for taking the time to provide us with your feedback. We truly value your insights, as they play a crucial role in helping us continually enhance our services and amenities. Should you require any further assistance, please do not hesitate to contact us. We look forward to the opportunity of serving you again soon.
by A traveller
Posted Aug. 17, 2024 on Expedia
We were really happy with the property, the ease of habing our dog at the property and the cleanliness of the property
Comment from Hotel Management
Aug. 18, 2024 by Igor, Hotel Management
Thank you for your wonderful feedback. We're thrilled to hear that you were happy with the property, especially with the ease of having your dog with you and the cleanliness of the space. We truly value your input, as it helps us continue to improve our services and amenities. We hope to have the pleasure of welcoming you back soon!
by A traveller
Posted Aug. 17, 2024 on Hotels
Comment from Hotel Management
Aug. 20, 2024 by Igor, Hotel Management
Thank you for taking the time to share your feedback with us. We truly value your input, as it plays a crucial role in helping us improve our services and amenities. We are committed to continually enhancing our offerings and providing the best possible experience for our guests.We look forward to the opportunity to serve you again soon. Should you require any further assistance or have additional questions, please do not hesitate to contact us directly.
by A traveller
Posted Aug. 16, 2024 on Hotels
Comment from Hotel Management
Aug. 18, 2024 by Igor, Hotel Management
Thank you for your feedback. We truly value your input, as it helps us to continuously improve our services and amenities. We hope to have the pleasure of serving you again soon.
by A traveller
Posted Aug. 15, 2024 on Expedia
Nice place close to all activities
Comment from Hotel Management
Aug. 16, 2024 by Igor, Hotel Management
Thank you for taking the time to share your feedback with us. We genuinely appreciate your input, as it helps us to continually refine and enhance our services. Your satisfaction is our top priority, and your insights are invaluable in guiding our improvements.Should you have any additional questions or require further assistance, please do not hesitate to reach out to us. We are always here to help and ensure that your experience with us is exceptional.We look forward to the opportunity to serve you again soon.
