Note fondée sur 224 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,5 Confort de la chambre
3,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Des chambres a revoir... dommage bien placé
Publié le 24 août 2024 sur HotelsL'hôtel bien que tres bien situé a besoin de revoir les chambres.. une fenetre sui donnait derrière avec une fenetre en pietre etat. Peinture hors d'âge, mouche collée sur le rebord, on a pas osé fermer cette fenêtre car cela semblait risqué. Pas d'eau chaude lensoir pour la douche. Froide pour moi et tiède pour lamie avec qui je voyageai et qui avais été a l'accueil poser reclamation. Tres complique aussi de se stztionner car le parking du terminal ferry à côté est tres petit et utilise par beaucoup de monde. On avait anticiper en arrivant pour le check in.
Commentaires de Gestion de l’hôtel
26 août 2024 par General Manager, Gestion de l’hôtel
Dear IsabelleThank you for taking your time in leaving us a review. We are pleased that you have had an enjoyable experience at The Ship and Castle Hotel.We will use your feedback to enhance our guest experience as our team are dedicated in creating lasting memories for our guests.We look forward to welcoming you back to our hotel again when you are next visiting St Mawes.Kind regards,General Manager
par un voyageur
Historic building on water close to shops and pubs
Publié le 7 oct. 2024 sur HotelsHistoric property with great location on water. Walkable to all locations in town. Lovely helpful staff. Great restaurant below. Parking is about 2 blocks away in town car park lot so not so great lugging suitcases back and forth but daily rate was reasonable
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Bernie, Gestion de l’hôtel
Dear Guest,, I am so glad that you enjoyed your stay at Ship & Castle Hotel and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay! Warm regards, Bernie Korycki General Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Nice place grear veiws comfortable bed
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Bernie, Gestion de l’hôtel
Dear David, I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay. Warm regards, Bernie Korycki General Manager
par un voyageur
Publié le 2 oct. 2024 sur Expedia
Lovely area. Hotel staff very friendly and helpful. Room size very good but needs a lot of attention like most of the hotel. Never seen so many cobwebs. Curtains in room hard to open and close. Took ages for bath to empty. Just needs a couple of handymen going round checking things are working ok.
Commentaires de Gestion de l’hôtel
5 oct. 2024 par Bernie, Gestion de l’hôtel
Dear Val, I am so pleased that you enjoyed your stay at Ship & Castle Hotel. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager
par un voyageur
Publié le 1 oct. 2024 sur Expedia
The views were nice.
I ask for a tea pot as the tea was stewed in a thermos. When i ask for my room to be cleaned the bin wasn't emptyed, and needed to be.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Bernie, Gestion de l’hôtel
Dear Heather, I am pleased that you enjoyed your stay at Ship & Castle Hotel. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager
par un voyageur
Publié le 30 sept. 2024 sur Expedia
Liked the position of the property, by the waterfront.
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Bernie, Gestion de l’hôtel
Dear Glyn, I am pleased that you enjoyed your stay at Ship & Castle Hotel. We are always trying to improve and your feedback is therefore very valuable to us and much appreciated. I will discuss your comments with my team and we hope to welcome you back to Ship & Castle so that you can see what we have done! Best wishes, Bernie Korycki General Manager
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Low cost room right on the sea front in St Mawes.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Bernie, Gestion de l’hôtel
Dear Philippa,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!!Best wishes, Bernie KoryckiGeneral Manager
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Spent one night only, everything was fine. Parking was public quay-side carpark, less than 50meters away, which required an 8am top-up.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Bernie, Gestion de l’hôtel
Dear Andrew,I am so glad that you enjoyed your stay at Ship & Castle and we really appreciate your kind feedback. Please visit us again as we would love to welcome you back for another great stay!Best wishes, Bernie KoryckiGeneral Manager
par un voyageur
Publié le 23 sept. 2024 sur Hotels
Despite the good location, the property is dated and need refreshing all together. To be honest, customer’s service need to improve considerably right from reception through to dinning. We thought we would have dinner at the hotel on Saturday evening instead of eating out. The receptionist asked us to go to the dining room to be attended to at about 7:15pm, only to be told that the Head chef said the kitchen was closed. There were only few people eating at the time. We couldn’t believe it. So disappointed. The management top brass need to get grip of the situation, otherwise; the hotel will lose business to other hotels in that area!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Bernie, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We sincerely apologize for the experience you had during your recent stay. Your comments regarding the condition of our property and the level of service you received are deeply concerning, and we want to assure you that this is not reflective of the standards we strive to uphold.We are especially sorry for the inconvenience you faced at our dining facility. The situation you described regarding the closure of our kitchen was unacceptable, and we regret that this impacted your evening. Please be assured that we are addressing this matter with our team to ensure it does not happen again.Your feedback regarding the need for improvements in our reception and dining services is extremely valuable, and we will use it to guide necessary training and service enhancements. We take your comments seriously and are working diligently to refresh our facilities and improve our service to provide a better experience for all our guests.We hope you will give us the opportunity to welcome you back in the future, so we can provide you with the level of service and experience that you deserve.Kind regards,Bernie KoryckiGeneral Manager
par un voyageur
Publié le 22 sept. 2024 sur Expedia
The Ship and Castle is perfectly ok but would benefit from a refresh especially in the corridors and communal areas. Staff helpful.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Bernie, Gestion de l’hôtel
Thank you for sharing your feedback about your recent stay at The Ship and Castle. We’re glad to hear that you found our staff helpful – providing excellent service is always our top priority.We also appreciate your comments regarding the need for a refresh in the corridors and communal areas. Guest comfort is very important to us, and your input will help us as we continue to make improvements to our property.We hope to welcome you back soon and provide you with an even better experience.Kind regards,Bernie Korycki
